Asador

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1. M

   Moel

   1 review

   1.0

   1 review

   Dined on February 15, 2023

   overall1food2service1ambience2

   I was very displeased with my experience there. Menu items were very limiting, way overpriced, we were over promised and under-delivered. I paid for the valentines experience and pretty much did not receive anything that was discussed with me. I was told there would be a harp player live (there wasn’t), fireworks with dessert (there wasn’t), take away chocolate dipped strawberries for my date (there wasn’t). The night there was just horrible, service was nonexistent, I saw the waiter 3 times in the hour and a half I was there, food was literally cold, the bread they served us tasted like it’s been sitting out for 2 weeks, even charged me a $50 fee for “gratuity” I left the place feeling like I got robbed. I do NOT recommend anyone going there. For what I paid for that night I could’ve gone to NOBU or Monarch.

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2. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on February 15, 2023

   overall4food4service4ambience5

   The appetizers weren’t all that but the main course saved my Valentine’s Day choosing.

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3. OT

   OpenTable Diner

   Denver

   1 review

   3.0

   1 review

   Dined on February 12, 2023

   overall3food3service5ambience4

   Outstanding Service from the moment we walked in, to the moment we left. Great explanation of specials, menu, and drinks available. Unfortunately that’s where it peaked. The Special we ordered was the 8oz Filet and 9oz Lobster. Requested the Steak medium… came out well done. Lobster had great flavor but was well shy of 9oz. Served without a steak knife and melted butter, left us wondering about quality. That same was for the drink quality and presentation. When reading the descriptions, we were excited to see what was to come. What came was a heavily salted margarita that seem to have more sweet and sour mix then fresh ingredients. And a Moscow Mule that was served in plain glassware vs a traditional copper mug. For the cost, we left dinner feeling underwhelmed. Not terrible but not a something we were able to brag about.

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4. BJ

   BobbyJ

   1 review

   5.0

   1 review

   Dined on January 5, 2023

   overall5food5service4ambience5

   Everything we ordered was excellent. The guacamole had a smokey flavor and the grilled pineapple and bacon were great flavor adds to the guac. The Pork Belly was wonderfully done and was a favorite of the table. The charcuterie board had multiple wonderfully flavor combinations of cheeses and meats, although I'd rather see the presentation on a board than inside a deep box. Entrees of steak, salmon, and short ribs were all very excellent. Service was a bit slow, but worth it with a friendly knowledgeable waiter that was able to make good recommendations. The noise level was acceptable for the ability of 6 people to talk easily around a table. We stayed for quite a long time and never felt rushed to turn the table over. I was a little apprehensive about the location inside a hotel, but we were very pleased with everything. I would recommend it to anyone and will certainly return when we're in the area.

   AsadorResponded on January 8, 2023Greetings BobbyJ, We at Asador are all humbly appreciative of such a kind review. I am so happy to see that you enjoyed your food so well, and we look forward to serving you again in the (hopefully near) future! Sincerely, Bryan Daniels Restaurant Manager

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5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 1, 2023

   overall5food5service5ambience5

   Such great service & food!

   AsadorResponded on January 22, 2023Hello Anonymous, Thank you for the lovely review!

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6. JW

   JakeW

   Dallas

   1 review

   2.0

   1 review

   Dined on December 25, 2022

   overall2food4service1ambience3

   Worse service I do believe I've every received. The restaurant wasn't full and I literally had to call out for a waiter to place the order after being seated for 35 minutes. I could understand if most tables were full, there there were only five small parties in the restaurant. It was Christmas Eve. Won't be returning.

   AsadorResponded on December 26, 2022Dear JakeW, Receiving warm and friendly service from our staff sets the tone for a great meal. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my team and discussed creative ways to improve. I am confident that these necessary steps will ensure your experience is an isolated incident; and hope you would visit us again in the future. Sincerely, Bryan Daniels Restaurant Manager

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7. OT

   OpenTable Diner

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on December 24, 2022

   overall1food2service2ambience1

   First it was freezing in the almost completely empty dining room but was told that nothing could be done about it - so we kept our coats on. It obviously was unusually cold so we would have overlooked that but the food was rather tasteless and totally overpriced - I had made the reservation based on the high scores and reviews. But my food was cold when delivered and not tasty at all when redone for me (crab cakes). The portions were very large but most of the food was mediocre at best. The bill was over $500 for 6 - and Asador went on our “never again” list.

   AsadorResponded on December 26, 2022Dear Anonymous, I appreciate the feedback you have provided. I have shared your feedback with the culinary department leader, and as a teachable moment, we have discussed the importance of ensuring that every aspect of our menu is treated with the upmost highest level of care and respect. Sincerely, Bryan Daniels Restaurant Manager

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8. BG

   BirthdayGirl

   Dallas

   12 reviews

   5.0

   12 reviews

   Dined on December 11, 2022

   overall5food5service5ambience5

   It's a wonderful experience that you don't want to miss if you're in DFW. Service, Food, Energy, Cocktails, and Ambiance cannot be beat!

   AsadorResponded on December 16, 2022Hi Birthday Girl! Thank you so much for your lovely review. We do what we do because we're in the business of making memories and selling experiences, it brings me great pride and joy to know that you enjoyed yours so well. Hope to see you soon truly! Bryan Daniels Restaurant Manager

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9. KD

   KarenyD

   1 review

   5.0

   1 review

   Dined on November 24, 2022

   overall5food5service5ambience5

   Loved our time here . They really accommodated my kids and I . The food was great and the service was even better .

   AsadorResponded on December 7, 2022Greetings KarenyD, We love our kiddos just as much and always look for ways to make sure your little ones experience a truly memorable meal! thank you for joining us and we hope to serve you and your family again.

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10. DS

    DanielS

    1 review

    4.0

    1 review

    Dined on November 24, 2022

    overall4food5service5ambience3

    Food was good and service was outstanding. Seats were a little low and soft.

    AsadorResponded on November 26, 2022Hi DanielS, Thank you for your insight, we are taking it to heart and looking at creative ways we can adjust and adapt in the near future to provide the best possible opportunity to all who joins us!

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11. JL

    JoeL

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on November 24, 2022

    overall4food4service3ambience4

    inexperieneced maitre d and service staff but all well meaning and the cuisine is quite good.

    AsadorResponded on November 26, 2022Greetings JoeL, Thank you so very much for joining us on Thanksgiving, we are happy to see that you enjoyed your meal and hope to see you again.

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12. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience4

    Thanksgiving buffet

    AsadorResponded on December 9, 2022Hello Anonymous, Thank you for the lovely review!

    Report
13. M

    Mylo

    Dallas

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 24, 2022

    overall5food5service5ambience5

    I was there for Thanksgiving brunch with my mom. We had excellent service and fantastic food. Special shout out to Aryes, the Asst Manager, who made sure we were having a great holiday meal. We will be back to check out their regular dining menu soon.

    AsadorResponded on December 7, 2022Hello Mylo, Thank you for such a lovely message. Aryes truly is the best and a gem we enjoy. We look forward to serving you again in the hopefully near future!

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14. h

    hungryintx

    San Francisco

    9 reviews

    vip
    4.0

    9 reviews

    Dined on November 24, 2022

    overall4food5service4ambience4

    Thanksgiving brunch

    AsadorResponded on November 26, 2022Hello hungryintx, Thank you for such a lovely review, it certainly seems as though you enjoyed your food thoroughly and we hope to be able to serve you again soon!

    Report
15. JR

    JeffR

    1 review

    5.0

    1 review

    Dined on October 31, 2022

    overall5food5service5ambience4

    Our server, Chelsea, was fantastic. Attentive and jovial. The food was incredible. Filet and short ribs.

    AsadorResponded on November 5, 2022Greetings JeffR, Thank you so much for allowing my team and I to serve you, Chelsea truly is a one-of-a-kind bartender, and we are eternally grateful for that! Sincerely, Bryan Daniels Restaurant Manager

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16. j

    jackiei

    Little Rock

    2 reviews

    1.0

    2 reviews

    Dined on October 28, 2022

    overall1food1service1ambience4

    My spouse and I both ordered filets. my steak knife had a hard time cutting through mine and my spouse's was raw inside. after sending it back I had finished my meal and didn't our server again until the new steak was returned. after we cut into the new steak it was well done. We would never recommend this restaurant due to poor service and food quality.

    AsadorResponded on November 3, 2022Greetings Jackiei, I want to sincerely thank you for sharing your experience with me. We recognize that even when we push for our best there are at times occurrences that create an area of opportunity. My team and I have reflected on this situation intently and have come up with a few creative ways to mitigate this type of occurrence in the future. I do hope that you would in time see us again, but please know you have helped us to grow. Sincerely, Bryan Daniels Restaurant Manager

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17. C

    Caroline

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5

    The breakfast we had was delicious! If you go, be sure to ask for Ruben or Jorge- they are awesome!

    AsadorResponded on November 3, 2022Greetings Caroline, We truly are wonderfully grateful to have fantastic ambassadors such as Ruben and Jorge. What makes their jobs significantly more enjoyable is being gifted the opportunity to serve kind hearted guests like yourself! Thank you for allowing us to serve you, and we hope to see you again soon. All the best, Bryan Daniels Restaurant Manager

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18. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on October 17, 2022

    overall5food5service5ambience5

    Matthew is the best

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19. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on September 18, 2022

    overall5food5service5ambience5

    Matthew was great!

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20. C

    Caroline

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on September 6, 2022

    overall5food5service5ambience5

    Fantastic food- if you go ask for Jorge! He took great care of us from beginning to end!

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21. KB

    KathB

    Cleveland

    8 reviews

    4.0

    8 reviews

    Dined on August 30, 2022

    overall4food4service4ambience4

    Excellent local cheese board. Good variety of vegetarian options. Service was very good and timely

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22. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    Amazing food, friendly service, convenient, excellent for a hotel-based restaurant!

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23. JD

    JosephD

    Dallas

    27 reviews

    vip
    5.0

    27 reviews

    Dined on August 20, 2022

    overall5food5service5ambience4

    Thought we were going for the restaurant week menu but the restaurant only was participating for one week and this was not it. Rosie our server was very understanding and apologetic for the mixup. She went over the top with her service. We decided to stay. We had eaten here before and knew the food was delicious. Entrees were very good. Pork chop was cooked well and the chutney was superb. The burger was excellent and cooked to temperature. Had the baked Alaska for dessert. Knowing that the chef makes an excellent lemon curd, was disappointed not find any distinct lemon flavor in the Alaska. But the dessert was completely eaten regardless. Love the freshness of the menu.

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24. s

    sheilak

    Dallas

    6 reviews

    2.0

    6 reviews

    Dined on August 20, 2022

    overall2food2service2ambience4

    Went with friends from Colorado to share DFW restaurant week this past Saturday. Well, it didn't work or happen. 1st Waiter didn't know anything about it. The 2nd guy, Chris, and the manager gave me several reasons why I couldn't get restaurant week menu. I have mobility issues and didn't have a 2nd option selected, so we ate there. Last year, I got screwed by Texas de brazil bc of a bad waitress. Then, I was charged regular price for a restaurant week dinner. This is the second time I've been disappointed. I've been going to DFW restaurant week FOR YEARS! This is a shame. I have MS and getting around is an hearty effort. This was once my chance to support the Lena Pope organization and score an excellent dinner experience.

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25. TI

    TIFFANIM

    Dallas

    1 review

    3.0

    1 review

    Dined on August 20, 2022

    overall3food2service2ambience1

    Over priced for quality. Should have known better when there are salt and pepper shakers on every table. Food was under seasoned. Service was very Buffalo Wild Wings, bot at all upscale like the price point. Disappointed for sure

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26. OT

    OpenTable Diner

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on August 14, 2022

    overall5food5service5ambience5

    Wonderful experience!

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27. CL

    CraigL

    Dallas

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service5ambience5

    Great food and even better service. Wait staff knowledgeable on menu and preparation of items and can adapt and make suggestions on other items you might be interested in as well.

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28. d

    dddinesout

    Louisville

    19 reviews

    vip
    1.0

    19 reviews

    Dined on August 13, 2022

    overall1food2service1ambience2

    Anniversary

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29. AT

    AnnieT

    Dallas

    1 review

    3.0

    1 review

    Dined on August 13, 2022

    overall3food4service1ambience3

    We came for restaurant week. The price and food was good. However the service was lacking. I’m aware places tend to be more busy during this time however it wasn’t a busy place. I could count all the people in the establishment. No one ever came to check on us or refill our glasses. I had to flag someone down. It took us a little over 2 hours for dinner and it was just my boyfriend and I. More than half of the time was just “waiting”. Waiting on the next course.. waiting for waters to be refilled.. waiting for a drink order… and waiting for the check and to-go boxes.

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30. AT

    AnneT

    Austin

    3 reviews

    2.0

    3 reviews

    Dined on August 12, 2022

    overall2food2service1ambience2

    There was only one poor waiter for the entire restaurant. It took almost 4 hours to eat a 3 course meal because we waited so long for each course. When the food did arrive it was either cold or incomplete.

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31. V

    Victoria

    Dallas

    1 review

    5.0

    1 review

    Dined on August 9, 2022

    overall5food5service5ambience5

    Came here for my boyfriend’s birthday with some friends and family. We loved it! Will definitely come back! Food was great! Atmosphere was great! Our waiter was awesome! Thanks for the pleasant experience!

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32. KF

    KathyF

    Dallas

    1 review

    5.0

    1 review

    Dined on July 17, 2022

    overall5food4service5ambience5

    What a great place, I enjoyed every minute that I had there

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33. OT

    OpenTable Diner

    Nashville

    2 reviews

    5.0

    2 reviews

    Dined on July 10, 2022

    overall5food5service5ambience5

    We LOVED our experience here! Our waitress was by far the best service we have ever had! She was great and so helpful! I will be back!

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34. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience4

    Tried out this restaurant for the first time for fathers day. Experience was 10/10 with food and service.

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35. T

    Tammy

    Dallas

    19 reviews

    1.0

    19 reviews

    Dined on June 19, 2022

    overall1food3service3ambience3

    My overall rating was based on not getting to dine at the restaurant. I had to rate all categories to get to the experience prompt. The restaurant allowed, and sent confirmation for, a 2p.m. reservation on Father's Day. When we arrived at 1:50p.m. we were told they closed at 2 p.m. and reopened at 5 p.m. for dinner. Then because Open Table reflected the booking, the app prevented me from making reservations at any other restaurant stating I had a booking around the same time at Asador. Luckily my daughter was able to use her app to find us another restaurant.

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36. JP

    JillP

    Dallas

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food3service4ambience3

    It’s a hotel restaurant. People milling in and out that are residing at the hotel. Our waiter was pretty chill to the point of forgetting things we ordered. It took forever to get drinks from bar. The food was OK, not so delicious that I’m going back. It was an overall mediocre experience; in fact I was disappointed considering price point and service.

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37. PT

    PTB1086

    Nashville

    1 review

    3.0

    1 review

    Dined on June 10, 2022

    overall3food3service3ambience3

    Pork belly and scallop appetizers were ok, steak and shrimp and grits were slightly above average.

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38. OT

    OpenTable Diner

    Dallas

    49 reviews

    vip
    1.0

    49 reviews

    Dined on May 13, 2022

    overall1food3service1ambience3

    Our waiter Jeremy was good, however the time to get our food was ridiculous! The restaurant wasn’t busy AT ALL and I cannot figure out why it took an hour or more to get our food. I will not dine here again.

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39. EG

    EdwinG

    Dallas

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience4

    The waiter was excellent. My family felt well taken care of. He did an amazing job with the kids and explaining the food options for them. Food was good but they did not have the pork chops available so they substituted with loin and it was tasty but nothing like the chop. Overall very good experience. I would recommend.

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40. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on May 8, 2022

    overall3food3service3ambience3

    I looked with all affection for a place that could provide me with a very special Mother's Day lunch with my family… and when I arrived I found out that at 2 pm on Sunday there would be no lunch menu and I ended up eating uk hot cheese for mother's day lunch! sorry...very disappointing! never!

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