Benihana - Coral Gables, FL

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1. OT

   OpenTable Diner

   Miami

   5 reviews

   vip
   5.0

   5 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Celebrating my aunts birthday food was very good and the show was Spectacular as always

   Report
2. OT

   OpenTable Diner

   Miami

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   overall4food5service3ambience3

   We were celebrating a birthday. Chef did a good job but was expecting more of a show compared to other hibachi places. Food was very good but don’t let the waiter/waitress fool you though. We found out at the bill that each person was charged over $5 extra for fried rice. The kids meal was charged the same as well. They do not offer any other option and just ask everyone if they want fried rice. We thought that was included since other hibachi’s we’ve been to do the fried rice automatically. For the extra price of meals and up charge of rice it was not worth it. Also the lack of a decent food prep show, we will not be coming to Benihana again.

   Benihana - Coral Gables, FLResponded today

   Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
3. NP

   NatP

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Staff at front/greeters were okay. Waitress and chef were so amazing! We had such a good time. Waitress was very patient and sweet with our daughter. Drinks were amazing, food as usual was amazing!

   Benihana - Coral Gables, FLResponded today

   Dear NatP Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your family!

   Report
4. KL

   KLImia

   Miami

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food3service3ambience3

   Everything takes so long. Waiting for a seat( with reservations), chef to get to the table, even getting check. The bathroom is horrible . The elevator floor was filthy. You can hear your shoes ripping off the floor like it had glue.

   Benihana - Coral Gables, FLResponded today

   Dear KLImia On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
5. M

   Medins

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Great service food and attention perfect birthday celebration

   Benihana - Coral Gables, FLResponded 5 days ago

   Dear Medins Thank you for celebrating your special occasion with the Benihana team!

   Report
6. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Our server was amazing

   Benihana - Coral Gables, FLResponded 4 days ago

   Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

   Report
7. CH

   ClaraH

   Miami

   6 reviews

   3.0

   6 reviews

   Dined on May 15, 2022

   overall3food5service4ambience4

   I am aware that restaurants are having a hard time getting help, but the bathroom was pretty dirty. The stairwell leading up to the second floor has not been cleaned in a very long time, it was so dirty. The bathrooms have an air refreshener pumping "smell" into the room so it seems like it's clean, but the garbage cans were all overflowing and the floors were scattered with toilet paper. Our waitress was great and so was our cook. Food was great, too.

   Benihana - Coral Gables, FLResponded 5 days ago

   Dear ClaraH On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
8. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on May 14, 2022

   overall1food4service1ambience1

   They had us wait for almost 2 hours and the waitress was not giving us a good service an then she ask for tips horrible I will never come back again

   Benihana - Coral Gables, FLResponded 5 days ago

   Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
9. RD

   RickyD

   Miami

   1 review

   4.0

   1 review

   Dined on May 14, 2022

   overall4food4service4ambience4

   There was a little wait between being seated and when the chef came out. Just wanted to take my wife out so we could enjoy ourself after a long work week.

   Benihana - Coral Gables, FLResponded 7 days ago

   Dear RickyD Thank you for your feedback! Come back soon!

   Report
10. OT

    OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined on May 12, 2022

    overall3food4service3ambience3

    Good service but only issue was they put 11 people in one table , I found that very inconsiderate not only because we were uncomfortable but also because the chef didn’t have space to put the food in .

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
11. PI

    PleaseImprove

    1 review

    1.0

    1 review

    Dined on May 11, 2022

    overall1food2service2ambience1

    Was told they are short staffed after waiting 20 mins after reservation to be seated. Not enough cooks. But 3 people at the front desk standing around, very inefficient. Ended up sitting on the other side without the hibachi. Floor was so dirty.

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear PleaseImprove Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
12. CG

    CarlosG

    Miami

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5

    This is a great place to enjoy a good food and a great service!!!

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear CarlosG We are happy you enjoyed the experience! Come back soon!

    Report
13. KO

    KOBESisBetter

    1 review

    2.0

    1 review

    Dined on May 10, 2022

    overall2food2service1ambience3

    Don't make a reservation because wait times are 40 minutes if you don't have one, 50 if you do!

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear KOBESisBetter We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
14. DM

    DamianM

    Washington DC

    11 reviews

    vip
    3.0

    11 reviews

    Dined on May 10, 2022

    overall3food4service3ambience2

    We love Benihana’s- but last night was disappointing. We were served our soup 30 min after we first sat down, and we didn’t get food until 9pm, our reservation was for 8, and got our table at 810. The chef didn’t do a show or anything fun as we have experienced in the past. Not sure if they are short staffed or not enough chefs. All the tables seemed to be waiting for service for a long time. The check was still 100% - which is fine, but service needs a major improvement at this location.

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear DamianM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
15. N

    Nana1234

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food5service1ambience3

    The hostess (male) in the front desk was VERY rude to every single customer who walked in. Did not greet people well and had a nasty attitude.

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear Nana1234 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
16. M

    Mary

    1 review

    3.0

    1 review

    Dined on May 9, 2022

    overall3food5service2ambience2

    Attended Benihana’s while on vacation. The food was amazing and mouth watering. We had a great cook! When we received our bill, we gave our waiter a few gift cards and the one with $80 just happened to disappear. After asking the waiter about it and trying to help him find it, it was recovered. They advertise they validate parking and provide instructions on the parking garage to park in, but surprise, the don’t. The only good thing about our visit was the cook, I wish I would have handed him a tip directly.

    Benihana - Coral Gables, FLResponded 4 days ago

    Dear Mary We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
17. JS

    JairoS

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Great cool great staff funny staff and cranked up jokes

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear JairoS We are happy to hear that you enjoyed the dining experience!

    Report
18. OT

    OpenTable Diner

    Miami

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service1ambience1

    Arrived at 12:50pm for my 1pm reservations, didn’t get seated until 1:45pm. Table was dirty, chef did not have much energy or enthusiasm, same “show” and party tricks every time. Food was okay. Wanted to give the server 18% but she gave herself 20% without my consent

    Benihana - Coral Gables, FLResponded on May 12, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
19. M

    Michael

    Cancun

    4 reviews

    vip
    2.0

    4 reviews

    Dined on May 8, 2022

    overall2food3service5ambience1

    Whoever the person whose bright idea it was to put a table within 10ft of the men's bathroom door should be fired immediately. Whoever the person is that made the decision to make use of that table, when there are literally any other tables available, also should be fired. I've been coming to Benihana's for years, locations across the country (this one included) - and never have I been as disgusted as I was yesterday. The waitress was wonderful and probably the best I've had at one of these establishments ever, she is the only thing positive about the experience here. The cook was clearly not in the mood to be at work, and it showed not only in his service but also the taste of the food. Did I mention the table was 10ft from the Men's bathroom door that the kitchen staff went in and out of consistently? The chef's rolling their trays of food out of the elevator, even closer to the men's bathroom - while people are going in and out you can't not smell the men's bathroom the entire time you're dining. Another cook stuff his food tray close enough to my my elbow kept hitting it. All in all this was horrible, no one should ever have to go upstairs here and if they try to make you sit upstairs - leave, unless you don't have a sense of smell or like to think things are actually sanitary here. How do they even pass health inspections? I will never book here again.

    Benihana - Coral Gables, FLResponded on May 12, 2022

    Dear Michael on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
20. R

    Rko2

    Miami

    1 review

    vip
    3.0

    1 review

    Dined on May 7, 2022

    overall3food5service3ambience2

    took almost 45 min to be seated even through we showed up for our reservation on time. the bar tender was however very pleasant and so was all of the staff. just took forever to get everything. food was delicious though.

    Benihana - Coral Gables, FLResponded on May 12, 2022

    Dear Rko2 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
21. F

    Foodie12

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service5ambience4

    The reservation time was not met. There were multiple reservations that were pushed back over an hour. Understandable that guest cannot be asked to leave once done with their meal but make the reservation times less back to back to actually keep reservations at time selected. Our serve was absolutely outstanding abs was very tentative and had an upbeat attitude

    Benihana - Coral Gables, FLResponded on May 12, 2022

    Dear Foodie12 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
22. TT

    TravelingTom

    Philadelphia

    28 reviews

    vip
    5.0

    28 reviews

    Dined on May 7, 2022

    overall5food5service4ambience5

    It had been several years since any of our party of 5 had been to a restaurant like this. We enjoyed it thoroughly - excellent food and the chef was very entertaining on the grill.

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear TravelingTom Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
23. LM

    LouisM

    Miami

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Excellent experience. Great service and the quality of our dinner was OUTSTANDING.

    Benihana - Coral Gables, FLResponded on May 11, 2022

    Dear LouisM Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
24. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Súper rico y el chef fue súper amable

    Benihana - Coral Gables, FLResponded on May 11, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
25. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on May 5, 2022

    overall1food1service1ambience1

    Seated over an hour late Terri le experience terrible

    Benihana - Coral Gables, FLResponded on May 9, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
26. c

    carolinao

    Miami

    3 reviews

    5.0

    3 reviews

    Dined on May 4, 2022

    overall5food5service5ambience5

    It was a perfect way to celebrate my mom's birthday.

    Benihana - Coral Gables, FLResponded on May 10, 2022

    Dear carolinao Thank you for celebrating your special occasion with the Benihana team!

    Report
27. AD

    AndreaD

    New York Area

    1 review

    4.0

    1 review

    Dined on May 3, 2022

    overall4food5service4ambience4

    We came to Benihana to celebrate my mom’s birthday. Overall experience was great but from the time of the reservation to the hibachi chef coming out, it took an hour. We also ordered an appetizer and it never came. It wasn’t on the bill so I’m assuming the waitress forgot. Over than the long wait, food was delicious.

    Benihana - Coral Gables, FLResponded on May 10, 2022

    Dear AndreaD Thank you for allowing us to be a part of the special occasion!

    Report
28. KC

    KiaC

    1 review

    4.0

    1 review

    Dined on May 2, 2022

    overall4food5service4ambience4

    I was celebrating a birthday a we absolutely enjoyed ourselves. We like the length of time of our dining experience and the attention given to us by the chef.

    Benihana - Coral Gables, FLResponded on May 10, 2022

    Dear KiaC Thank you for celebrating your special occasion with the Benihana team!

    Report
29. CM

    CristyM

    Miami

    4 reviews

    3.0

    4 reviews

    Dined on May 2, 2022

    overall3food4service2ambience3

    Our chef was great. When we arrived our entire party was not there so we had to wait for them to be seated which took about 15 minutes past our reservation time. In those 15 minutes another party was seated and took our table. So once my party was ready we had to wait another 15 minutes. This wasn’t bad although not great as we asked to be seated at our table until our party arrived but we’re not allowed. When we finally sat and our order was taken the waitress said it would be 45 minutes until the chef arrived. I asked if this could be expedited as I had a babysitter at home and felt 45 minutes es a long time. The hostess said that she tells people they shouldn’t go to Benihana if they are in a hurry because it is an experience. I found this to be very rude and even if this was restaurant policy they should be trained to provide a better response to the guests. In addition I went for the tuna and they did not have any which the hostess did not tell us when we were seated as is done in many restaurants. Overall the food was good and my daughter enjoyed her birthday but we were a bit upset about the entire experience.

    Benihana - Coral Gables, FLResponded on May 5, 2022

    Dear CristyM on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
30. N

    Nefatera

    1 review

    4.0

    1 review

    Dined on May 1, 2022

    overall4food5service5ambience5

    The chef/cook we had was awesome. Very good tasting food. They didn’t know it was my birthday even though I put birthday on the reservation so I didn’t get a birthday song or ice cream but it was ok.

    Benihana - Coral Gables, FLResponded on May 9, 2022

    Dear Nefatera Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
31. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Worst place ever been

    Benihana - Coral Gables, FLResponded on May 3, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. JL

    JoseL

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Table reserved at 815. We arrived at 810 and told that it will be ready in a few minutes. We finally sat at 845h. At 940 h the cook was not ready and once again we told that it would take a “few” minutes. We discussed with the manager and he said that there’s nothing he can do as he only had 6 cooks. We left at 950 and no cook was there. Terrible

    Benihana - Coral Gables, FLResponded on May 3, 2022

    Dear JoseL On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
33. OT

    OpenTable Diner

    Orlando

    4 reviews

    vip
    5.0

    4 reviews

    Dined on April 30, 2022

    overall5food5service4ambience3

    Great dinner and the cook Julio super

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear Guest Thank you for leaving us positive feedback, come back soon!

    Report
34. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Great place to eat !

    Benihana - Coral Gables, FLResponded on May 5, 2022

    Dear Guest thank you so much for your feedback, we hope to see you back again soon!

    Report
35. OT

    OpenTable Diner

    Miami

    10 reviews

    vip
    2.0

    10 reviews

    Dined on April 29, 2022

    overall2food2service4ambience3

    Usually we sit down by the table where chef cooks in front of you but this time we didn’t have hours to spare so we sat down at the regular table hoping for the service to be faster. We ordered all at once. Main plate arrived first, 10 min later was soup and salad, then it came the rice (not the one we have ordered), and the last were drinks. Server was really nice and apologetic but food quality was very low. The soup was too thick and the main course was too salty. I used to come to Benihana often, but this was my last time! Food quality and a price do not match!

    Benihana - Coral Gables, FLResponded on May 2, 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
36. HV

    HavierV

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience5

    Awesome staff, great food, good people! loved it! Will sure be back!

    Benihana - Coral Gables, FLResponded on May 3, 2022

    Dear HavierV Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
37. a

    animamundi9

    Miami

    68 reviews

    vip
    5.0

    68 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    We go to Benihana every week with our special needs family member. We are always treated like family by everyone. Japhet our server is the best! Alex is also wonderful. Everyone is always willing to make our meal a memorable one. Thank you Benihana for hiring angels.

    Benihana - Coral Gables, FLResponded on May 2, 2022

    Dear animamundi9 We appreciate you dining with Benihana, thank you for the kind words!

    Report
38. OT

    OpenTable Diner

    Baltimore

    2 reviews

    vip
    4.0

    2 reviews

    Dined on April 24, 2022

    overall4food5service3ambience3

    Great food. Good portions as expected. Chef didn’t come out until an hour after sitting for reservations. Not sure why..

    Benihana - Coral Gables, FLResponded on May 2, 2022

    Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

    Report
39. AO

    AlbertoO

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food1service1ambience1

    Had to wait over ONE HOUR, even when we had a reservation. Other guests who were seated after us, got their food first. Terrible experience. When I asked the manager about the delay he was not very helpful and to make my family eating experience one of the worst ever, he told me "if you don't like it you can leave." Wonderful answer. Taking my money somewhere else.

    Benihana - Coral Gables, FLResponded on April 26, 2022

    Dear AlbertoO On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
40. KJ

    KatreviaJ

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    I love this one better than the one on 79th only thing is the ocean view

    Benihana - Coral Gables, FLResponded 7 days ago

    Dear KatreviaJ We are happy to hear that you enjoyed the dining experience!

    Report