Benihana - Short Hills, NJ
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
Thank you for helping us celebrate my daughter's birthday! Excellent service, entertaining and I loved the one party per table for COVID!
Great cook , forgot his name
Very ratchet I would not recommend they take forever to seat you at a table even if you have a reservation and after you get seated you still wait another 15-20 minutes for a chef to come
No one in floor approach to us to start service, I should call someone, in my opinion tools a little long to be served. I had reservations at 4 but chef approach to the table after 5.
The waiter was nice and polite. I will recommend the place but need to improve timing.
We waited 42 minutes after our reservation time to be seated.
Dinner didn’t start for almost an hour. Another table that got there after our party reservation of 9 got served before us and also they got sung happy birthday twice. I asked them before my reservation I would like someone to sing happy birthday and they didn’t all they asked was what flavor ice cream. Wth
I made a reservation and had to wait 45 min for a table
Nice experience. Chef was very engaging. The server forgot our drinks about 3 times. Covid safety was strong, everyone wore their masks correctly. Food was delicious. Will definitely return to this location
why we cant have own party seats not share tables
We had a reservation and winded up waiting an additional 45 minutes before getting seated. Then it took the waiter an additional 30 minutes to take our drink order then another 20 minutes to receive the drinks. My mother in law is allergic to seafood and we informed the waiter and he never informed the chef so he winded up cooking her food along with everyone else’s. We couldn’t find our waiter anywhere and when he reappeared he told us that he had a large party and forgot about us. Mind you, it wasn’t busy at all. We chose to come in at 3:15 on a Sunday afternoon and from start to finish was 3.5 hours. We were never given the option for the desert that came with our dinner. Worst service ever! Do not come here! Go to another location!
The atmosphere was great, the food was amazing, my daughter loves coming here for dinner and enjoying our mom & daughter dates.
Chef Elijah was OUTSTANDING! He really outdid himself interacting with our sons. It warmed our heart and the neighboring guest to see our sons so in awe of “the show”. We will be back for our little ones 5th bday and we would love to have Chef Elijah again. THANK YOU!!
They sat me and my daughter at a table with people I didn’t know and we all order different food but they was giving me & my daughter food to the people that didn’t pay to have that . NEVER AGAIN . Poor service.
A reservation does not mean anything. Has to wait 30 minutes to be seated. Unfriendly and rude staff. Insufficient covid protocols in place.
Food was great as usual service was good as well
Food cooked to perfection; waitress forgot my green tea, but otherwise the service was good.
The hostesses were very rude on what was obviously a busy night, but it seemed like they just didn’t want to be there. Patrons were getting frustrated about long wait times (I myself waited for an hour for my reservation) and they were not accommodating or understanding to any customers, many of whom I saw walk out from their reservation. We had a good server named Jerrell, but for such a long wait time there should definitely be better decorum in the waiting area from staff who interact with customers.
We had heard many good things about Benihana. Unfortunately at this location none of them were true or accurate. We had a 715 reservation and arrived on time. There was no notification that they were running late and at 815 a manager’s intervention was required to get seated.
Definitely strike one.
The waitress was attentive but had too many tables to be able to provide anyone with good service.
The chef was bored and simply going thru the motions to cook our meal. No excitement or entertainment. A meal cooked on a hibachi table should be fun to watch. But that was only part of it. The food was awful. The sides of rice and noodles had no flavor. The noodles looked and tasted like limp, thick spaghetti. Add to this the extremely high noise level and you have strikes two and three.
In all the food and service were terrible, the atmosphere was not fun and the prices were ridiculous. This was Short Hills, not midtown Manhattan. I would not recommend this restaurant. Stay far away. There are better Japanese restaurants in and around the area. If zero stars was an option that would be my rating.
Systems are poorly executed for reservations, seating, communication and customer service. While the food remains excellent, we question whether we will be back anytime soon.
We made a 7pm reservation, were not seated until 810pm and did not even have water on our table until 830pm. All the while being told by hostess and manager that it would only be a few more minutes.
Part of the problem was tables not getting cleaned and reset timely while staff were sitting in the bar area on the cell phones. Serious management and service issues.
Shame since the food is great and cooking experience is fun.
AMAZING ELIJAH MADE THE EXPERIENCE AMAZING ME AND MY FAMILY COMING BACK
No wow factor from our chef, small food portions with incomplete orders from our server
I was seated with one of the employees and the experience was very awkward and dissatisfying. Everyone kept coming over to the table while our chef was cooking, and it seemed the chef payed attention to them more. It was late at night and it felt like everything was rushed. The table was dirty when we were seated. The grill still had food on it from the people before us. The soup was bland and it looked liked threw the vegetables in their. I’ve come to this restaurant a few times and picked up here and I know the service can be way better and the food overall be EXTREMELY BETTER so I’m very disappointed.
Food was mediocre and portions way smaller than past.
Great food great service thanks to our server Kayla
It was good! My whole party of 10 had a good time the only thing that they can make better is the Chefs can be a little more enthusiastic n give more of a connection n show with the guess.. And the alcohol averages to sweet not well prepared. One thing I can say waitresses and waiters were very enthusiastic n very polite. They made our experience better .. Good time celebrate a 50th birthday :)
The floors were dirty , table was sticky . Really wanted to eat somewhere else but wanted to use my birthday coupon.
The establishment need to be renovated. It’s very dated.
I had a reservation for 6:45. I was not seated until 8:00. Did not eat until 9:30. Horrible experience. No one had an explanation as to why I was not seated they just kept saying “ reservations only hold a space” whatever that means.
We had to wait over an hour - why make a reservation at all?
The place is really nice we got seated almost immediately but after a while the service started getting poor the wait was kind of a mess was waiting almost an hour we had a good server he was a kind funny guy I am here talk to the manager and he kept giving us the runaround but we finally got a chef’s after a while and he made the night he was all in one he was a comedian funny cute and you could go I would recommend Eli next time you go but overall it wasn’t that bad
They are very short staffed due to the pandemic and it’s also limited sitting because everyone has to be 6ft apart and it’s only a certain amount of people in at a time, you have to wait for a waiter chef and we were informed there was no bartender, they should change the reservation site to limit the amount of people that chose the same time, because there was a lot of us that came in for a 3:00pm reservation and we had to wait a while and they even asked some people to change their reservation. Overall the food was good standard Benihana flavor our chef really didn’t go hard and do all the extra performing that you’re used to but I didn’t really want it anyway because of the wait.
The atmosphere was great and the service was excellent! Would definitely recommend making reservations though - the wait can be long, but I can see why!
The restaurant was filthy.
Bathrooms and floors were disgusting
Our server was wonderfully kind and we did enjoy ourselves. It was quite loud and our server did have to repeat herself a few times when she asked us questions. It was nice to receive a call from your hosts about the delay we would receive when we came into our reservation.
we had a 9:30 reservation and everyone who arrived as a walk-in was seated before my fiancé & i. we didn’t get seated until an hour after our reservation , onion soup came COLD , dressing on salad had TOO MUCH ginger. overall i will not be revisiting Benihana’s at short Hills
We had a reservation at 8:00pm, but we’re not seated until 9:20pm.
I just love the food there
Had reservations to 8pm, wasn’t seated until 9:30pm. No manager or anyone came out to apologize for the wait or too even let us know that they were behind time. It was several parties waiting to be seated. Mind you no social distancing because it was so many booked for the same times.
Took a long time to get seated but the food was so good
Horrible. Entirely unwelcoming and rude. Don’t bother making a reservation here they’ll make you wait regardless. Left before being seated and went to a place a half an hour away that was phenomenal - and WANTED our business. The fact that this place is still open is insane. Their “bar” looks like left overs from a college party. Bright lights; no music. Horrible. I’ve been to the chain before in other states and it was great. What an awful disappointment what a waste of space.
You can order delivery directly from Benihana - Short Hills, NJ using the Order Online button. Benihana - Short Hills, NJ also offers delivery in partnership with Postmates and Uber Eats. Benihana - Short Hills, NJ also offers takeout which you can order by calling the restaurant at (973) 467-9550.
Benihana - Short Hills, NJ is rated 4 stars by 1451 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.