Benihana - Westbury, NY

4.1 (2616)

$30 and under

Japanese

920 Merchants Concourse, Westbury, NY 11590

Make a booking

Benihana - Westbury, NY

4.1

$30 and under

Japanese

Westbury

Make a booking

2 people

22 Oct 2026

7:00 pm

Booked 16 times today

About this restaurant

Good for special occasions
Kid-friendly
Good for groups

Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.

To make your experience even more rewarding, don’t miss out on our new loyalty program, Friends With Benefits! Instantly unlock member status and get a free appetizer reward to enjoy during your next dining visit. Register today by visiting our website or ask your server for more details.

Dining areas

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Japanese
Hours of Operation
Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
Phone number
(516) 274-0763
Website
https://www.benihana.com/
Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
Delivery & takeout
Order direct

Location
920 Merchants Concourse, Westbury, NY 11590
Area
Westbury
Cross street
Old Country Rd
Parking Details
Free parking for Benihana guests
Additional
Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

Concierge
AI Beta

Our AI assistant, Concierge, is here to answer your questions about this restaurant.

Reviews

OpenTable reviews from verified diners

Reviews from people who have dined at Benihana - Westbury, NY.

4.1

(2616)

4.3Food
4.3Service
4.0Ambience
3.8Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Benihana in Westbury offers a vibrant dining experience with "amazing chefs" who entertain and cook up "incredible food." The "friendly and accommodating service" stands out, ensuring guests feel special. While some reviews mention higher prices and occasional delays, the welcoming atmosphere and "delicious meals" make it a favorite for celebrations.

2,616 Reviews

L
Laurel
New York City26 reviews
4.0
Dined 1 day ago
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 3
We are long time customers of this Benihana-we wind up there for celebration or special dinners. The food is consistently good and the chefs all know their stuff. The value would be not great if we didn't receive vouchers for dollars off as part of their loyalty club.
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J
Jessica
New York City5 reviews
1.0
Dined 4 days ago
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
This was so disappointing. We went with 9 people for a 6:00 reservation for my husbands 40th birthday. When we walked in there were cute Halloween decorations but the floor was dingy and things looked older- fine, that doesn’t affect service or food. We were seated quickly in a packed dining room, but it took 25 minutes before our waiter came over to take our drink order. He came back with drinks and 15 minutes later brought soup and then 20 minutes later salads came. At this point it was 7:15 and no chef had come over to our table. We were looking around the room and many other tables seated before us were also waiting. People were complaining table to table and in the bathrooms. We had children with us and I’m 8 months pregnant, it seemed like the place was understaffed for the amount of reservations they had. When questioned on a timeline the waiter sent the table fried rice and said we’d had our chef in 5 minutes. 20 minutes later no chef came, the children in our party were crying (they go to bed around 8:00, and a 6:00 reservation is usually more than generous enough to eat and get them home in time). My husband- who was celebrating his 40th- just wanted to leave and he went to the front desk and we left without food. Additionally the floor was filthy, tables that were emptied of people weren’t cleaned and we sat next to a full rolling cart of other peoples dirty dishes. Not appealing. While I understand things can go wrong and staff can call out for their shifts and throw things off, we had waited almost 2 hours at that point and other parties seated before us were still waiting as well. We were somewhere in the very slow queue. It ruined the night and the birthday, while that can be fixed with another dinner another night, we had out of guest visitors who cannot come back to celebrate again. Overall it was just a huge disappointment.
Benihana - Westbury, NYResponded today
We're sorry to hear about your disappointing experience, Jessica. We appreciate your detailed feedback on the wait times and service issues. Your feedback will be used as a tool to continue improving service in areas that we are lacking.
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S
Susana
Unspecified13 reviews
5.0
Dined 6 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Love the new specials, the cauliflower rice was amazing
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A
ANTHONY Gold
New York City29 reviews
1.0
Dined on 11 October 2026
1. Overall 1
2. Food 2
3. Service 2
4. Ambience 4
5 of us. My wife myself and my three daughters. Town 6 year olds and 13. To make a long story short we all ordered steak. One kids hibachi steak. One hibachi reg steak. One hibachi filet. And I had the chateaubriand. Al asked for medium rare. Wife’s. Perfect kids ok. 13 year olds. Tasted terrible like cheap chuck steak overcooked. And my chateau was rubber. Told the chef. Never told management. Then the chef who cooked the food proceeded to say it’s overcooked after he just clocked it in front of us. Prices in this place are extremely high. So he finished left us sitting there. No management. About 15 minutes came out the kitchen with two new steak orders. Prepared properly I might add. Still no one asked cared etc. there was a family of four also at the hibachi table. Who didn’t look pleased but at the end they received ice cream adults I might add. And not one person asked my young children if they wanted anything. After that mess. I own a business as well. I would never treat people this way. We were not even looked into at all by the waitress or anyone. So after $260 and a waste of a 40$ tip. We will never return here. Only a fare review. From us.
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B
Ben Gold
New York City5 reviews
2.0
Dined on 3 October 2026
1. Overall 2
2. Food 3
3. Service 5
4. Ambience 1
Waiter was fantastic! For a hibachi restaurant it jidt felt quite dead rather than the lively energy we expect from traditional hibachi experiences. It just felt like everyone was just going through the motions. Our server was amazing and very attentive though and he singehandedly saved our experience!
Benihana - Westbury, NYResponded on 5 October 2026
We're sorry to hear about the lack of lively energy during your visit, Ben. We appreciate your feedback and are glad to hear our server made a positive impact on your experience.
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F
Francys
New York City4 reviews
5.0
Dined on 2 October 2026
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Food was incredible! And the waitress Oscar and the Chef Joel were extraordinary! Very pleased with my visit
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A
Antoine
New York City6 reviews
5.0
Dined on 27 September 2026
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We had a great time celebrating our anniversary...Our chef was amazing great staff .Thank you benihana we love this place.
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J
J
New Orleans / Louisiana2 reviews
4.0
Dined on 23 September 2026
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
I made a reservation, but i arrived early and was seated immediately. Server Keyshawn was attentive and personable. He got the guests orders and made us feel special, there were 3 celebrating birthdays. The Chef Alfredo G was accommodating and prepared a tasty dinner for all. Huge shout out to Keyshawn, he was so friendly, I will need to return and experience his rise to Chef!
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S
Susana
New York City11 reviews
5.0
Dined on 21 September 2026
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We were a party if 6, we all had a wonderful experience. Everything was just perfect
Benihana - Westbury, NYResponded on 22 September 2026
Thank you, Susana! We're happy to hear that your party of six had a wonderful experience and that everything was perfect. We look forward to welcoming you back to Benihana - Westbury!
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j
jamie Gold
New York City19 reviews
2.0
Dined on 13 September 2026
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 2
Haven’t been here in years and when I walked in to the eating area there was food on the floor , nothing was swept up and looked very dingy. The menu was very confusing and the prices were outrageous for the amount of food. Definitely not worth it at all the money. Very disappointing!!! They really need to rethink their pricing and quality of service!!!
Benihana - Westbury, NYResponded on 18 September 2026
We're sorry to hear about your disappointing experience, Jamie. We appreciate your feedback on the cleanliness, menu, and pricing, and encourage you to contact us directly to discuss your concerns further.
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Dining areas

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Japanese
Hours of Operation
Mon–Thu, Sun 11:00–22:00 Fri, Sat 11:00–23:00
Phone number
(516) 274-0763
Website
https://www.benihana.com/
Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
Delivery & takeout
Order direct

Location
920 Merchants Concourse, Westbury, NY 11590
Area
Westbury
Cross street
Old Country Rd
Parking Details
Free parking for Benihana guests
Additional
Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

Make a booking

Benihana - Westbury, NY

4.1

$30 and under

Japanese

Westbury

Make a booking

2 people

22 Oct 2026

7:00 pm

Booked 16 times today