Hard Rock Cafe - Pittsburgh

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1. l

   lindaj

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food4service3ambience3

   Reservations were a joke. I wanted in the main room for the concert and was told I would be seated there they put me in the back room with no view . Then the manager told us there was nothing he could do. What’s the point of reservations then???

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2. OT

   OpenTable Diner

   Pittsburgh

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food5service5ambience1

   We had dinner and show reservations- dinner went well food was great. Could not have imagined a better server!!! However- we were there for the band, last minute arrivals walked right up and stood right in front of us blocking our view. You couldn’t get to the restroom because of how they crowded I. And stood there! People were standing on chairs railings and tables thankfully nobody fell! We paid extra to eat dinner there and we’re there two hours early for a show we could not see! The only explanation was “we oversold “

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3. P

   Philip

   Pittsburgh

   2 reviews

   vip
   3.0

   2 reviews

   Dined on December 31, 2022

   overall3food3service3ambience4

   Everything was ok- service was slow- food was mediocre- places us in Siberia in outer dining area so no ambience

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4. F

   Foodie89

   Hawaii

   14 reviews

   vip
   5.0

   14 reviews

   Dined on December 30, 2022

   overall5food4service5ambience5

   Our waitress was very attentive. The food was good and came quickly. Fun place to go with kids.

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5. JR

   JenniferR

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 25, 2022

   overall5food5service5ambience5

   It was awesome!!!! It was amazing to celebrate Christmas here!!

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6. JK

   JordanK

   1 review

   1.0

   1 review

   Dined on December 5, 2022

   overall1food1service1ambience1

   They overbooked the show, they called me twice in 24 hours before the show to confirm my reservation then two hours before the show starts they call me to tell me that I don’t have a table. I did get a refund that was the only good thing about my experience there. I would never go back to the Hard Rock Cafe

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7. JW

   JenniferW

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on December 4, 2022

   overall5food5service5ambience4

   The food and service were amazing! Unfortunately, we were seated by a door that people kept going in and out of and it was really cold! Otherwise, we had a terrific time!

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8. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on December 2, 2022

   overall2food3service1ambience3

   My friend was one of the opening bands for the show. When we got there the hostess wasn’t friendly and kept ignoring us for awhile. Seemed to just not care too much. Then our waitress was horrible. I had a friend with me who was vegan, and didn’t drink. When she asked the waitress what she had to drink other than pop she basically just said alcohol and coffee. She didn’t give her any options and clearly got annoyed by her question. Then when it came to dinner my friend asked if the buns were vegan for the impossible burger. The waitress rolled her eyes and said I don’t know I’d have to check. It’ll take me awhile so I’ll be back later. And walked away. She was prob one of the worst servers I’ve ever had. She made my friend feel like a complete inconvenience. All of 3 of the women there have been servers before so we GET what it’s like, but her behavior and service was just down right awful.

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9. DP

   DavidP

   1 review

   5.0

   1 review

   Dined on November 19, 2022

   overall5food5service5ambience5

   Service was excellent, waitress was attentive and friendly, did not wait long for beverages or food. Prices are slightly higher than ideal. Would like to see a few more TVs to watch. Otherwise, a great place to eat.

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10. OT

    OpenTable Diner

    Pittsburgh

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food3service1ambience3

    They were supposed to mention about someone’s birthday and said they would be did not and the waitress seemed disgusted that there were 3 bills and was not that friendly just very short with us.

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11. B

    Bluemustang

    Las Vegas

    5 reviews

    4.0

    5 reviews

    Dined on November 4, 2022

    overall4food4service5ambience4

    Took reservations with no problems. Wait Staff was on top of her game. Very attentive. Food came out very tasty but not piping hot. We did not make an issue of it. Drinks were cold and just right.

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12. JB

    JenniferB

    New York Area

    13 reviews

    5.0

    13 reviews

    Dined on October 28, 2022

    overall5food5service5ambience5

    Great server. Manager even walked around to assure everyone was satisfied Bruschetta is excellent!

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13. JL

    JosephL

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on October 25, 2022

    overall5food5service5ambience4

    Good food at a good price. They could use a couple more menu options with chicken or fish. Waitress was attentive without being overly intrusive. The atmosphere is clean and pleasant.

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14. PG

    PGHLauren

    Pittsburgh

    22 reviews

    4.0

    22 reviews

    Dined on October 13, 2022

    overall4food4service1ambience4

    Service was awful. But the concert was good

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15. NN

    NancyNurse

    Pittsburgh

    151 reviews

    vip
    5.0

    151 reviews

    Dined on October 8, 2022

    overall5food5service5ambience5

    Attended K-Pop DJ event and it couldn’t have been a better evening. The Cuban Sliders were amazing. The wine was good. Service (Dom) was outstanding! SO MUCH FUN!

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16. JG

    JackieG

    Philadelphia

    1 review

    4.0

    1 review

    Dined on October 8, 2022

    overall4food4service4ambience4

    Had a blast at the Kpop DJ event! Great venue for music and dance fun.

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 8, 2022

    overall5food5service5ambience5

    Was there for Kpop DJ night. I LOVED it. You should do this more often!!

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18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on October 2, 2022

    overall3food5service5ambience3

    Took my mom out for her 60th birthday. We stopped here for dinner and drinks. Place was super nice inside, clean and had loud music playing the whole time. The music wasn’t bad so we didn’t mind! Our server was EXCELLENT. Super friendly, attentive, and quick service! I made reservations for a surprise treat after dinner and she had everything ready, which was awesome! The only issue we had, were the drinks…sorry to say, but they were pretty bad lol But the food was AMAZING, so that made up for it!

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food4service5ambience4

    It was really a great time, I took a date here and it ended up being the best night ever! We’ll definitely be going back because our first date was a rock show and the location is beautiful at night!

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20. t

    tarac

    Chicago

    24 reviews

    vip
    3.0

    24 reviews

    Dined on September 24, 2022

    overall3food3service3ambience3

    Was OK . Not the nicest hostess… food was fair for Price

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21. SD

    StephanieD

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    Our waiter Dom was outstanding! Very accomadating!

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22. J

    Jayson1944

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on September 21, 2022

    overall5food5service5ambience5

    We had great service. Food and drinks delivered as ordered. The burgers were great.

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23. GF

    GeorgeF

    San Francisco

    31 reviews

    vip
    4.0

    31 reviews

    Dined on September 20, 2022

    overall4food4service3ambience4

    The food was good and it was a beautiful day to eat on the patio, but the service was a little slow.

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24. C

    Cowman

    1 review

    5.0

    1 review

    Dined on September 12, 2022

    overall5food4service5ambience5

    Everything was amazing. Steaks were cooked perfectly, chicken sandwich was juicy and our server was amazing without 8 and 1 year olds.

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25. TA

    TAMMYO

    1 review

    4.0

    1 review

    Dined on September 10, 2022

    overall4food4service3ambience5

    Our reservation was to be near the entertainment as I was there to see a friend perform. At first they tried to put us out on the patio. Eventually they gave us a table that was near the stage but it was in a corner where we couldn't see. Service was extremely slow for drinks and food but in their defense, it was extremely packed. I ordered the Messi burger which looked very intimidating on the menu but not so much when it arrived. It was good though. Everyone else enjoyed them food too. Overall it was a lot of fun. I will call from now on to reserve since the online booking didn't work out so well with my requested location.

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26. RK

    RobertK

    New York Area

    1 review

    5.0

    1 review

    Dined on September 5, 2022

    overall5food5service5ambience5

    Great experience, great food !!!! I will be back !!!

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27. J

    Joyce

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    The outside patio is the perfect spot! Great service! Thank you!

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28. SE

    SamanthaE

    1 review

    1.0

    1 review

    Dined on August 26, 2022

    overall1food5service1ambience5

    The waitress stole $10.13 off of us. The food was good but the service was poor.

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 26, 2022

    overall5food5service5ambience5

    We went for our anniversary, a little disappointed nobody said anything about it since we wrote it on reservation. Other than that, the walkmen we're amazing and we enjoyed our meal and the staff was quick and enjoyable

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30. DM

    DawnM

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on August 14, 2022

    overall5food4service5ambience4

    Had a pleasant meal and the service was good however the music was not hard rock. It was really strange, especially since most of the customers were headed to the Metallica concert after dinner.

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31. OT

    OpenTable Diner

    Pittsburgh

    1 review

    3.0

    1 review

    Dined on August 6, 2022

    overall3food4service1ambience3

    We went to celebrate my daughters birthday. Told the hostess who blinked at me... band warming up and loud but we weren't seated there so it was fine. But we had the rudest server ever. Never looked at us, never even said hello. I was a waitress for many years and have much empathy for how stressful the job can be. But good grief. Rather than ask if we wanted more water she tossed a pitcher of water down as she walked by us. Never asked us how our food was and never smiled. Not one freaking time! The meal was over and we sat there for about 20 min. My 6 and 8 year old were antsy. We obviously weren't going to stay for desert because this woman was anything but kind nor attentive. After 20 min I took the kids outside to look at the fountain. Another 10 min later and the bus boy started to clear the table. My husband asked him for the check. 3 min later she comes by and just tossed the book at my husband. I had come in with the girls and now we are waiting for her to come back. Eventually my husband went to the bar to pay. The food was okay, but it's a kitschy place that we thought would be fun to celebrate my daughters birthday. Such a failure of an evening meal but we stopped for ice cream on the way home. The 16 year old kid at the ice cream shop that was packed still had the sense to smile, tell my kid happy birthday and gave her some extra sprinkles. This was an epic failure by Hard Rock Cafe. Unacceptable.

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32. B

    Bridetobe

    San Francisco

    1 review

    3.0

    1 review

    Dined on August 6, 2022

    overall3food4service1ambience3

    Our waiter was very nice and helpful however I feel the whole experience was ruined by hostess Kelsey. Upon arrival we were informed out party was already seated - obviously not because we are all standing there waiting. She then tries to place 7 people in a 5 person booth and gets an extreme attitude when we say we aren’t all going to fit. She was also very rude to her other co workers and I feel it’s very poor customer service.

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33. SC

    SamC

    1 review

    5.0

    1 review

    Dined on July 17, 2022

    overall5food5service5ambience4

    Service was very efficient and food was out very quick

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34. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on July 13, 2022

    overall3food4service3ambience3

    Very lack-luster….first time for our kids - they weren’t quite sure what all the hype was about!

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35. JC

    JanC

    1 review

    5.0

    1 review

    Dined on July 8, 2022

    overall5food5service5ambience4

    Our food selections were delicious: Barbecue Bacon Burger and Southwest Chicken Bowl. We didn't check the cost before attending, so the outings was a bit more expensive than we expected. However, with the overall rise in inflation, the cost was probably typical. At any rate, we recommend the food at Hard Rock!

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36. BM

    BillM

    1 review

    3.0

    1 review

    Dined on July 6, 2022

    overall3food3service4ambience3

    Price for food versus the quality (mainly the vegetable fajitas) was not good. Really should look into more substantial vegetarian options. I also paid $21 for 5 perogis. Just too much money for the amount and quality

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37. D

    Disgruntled

    1 review

    3.0

    1 review

    Dined on July 5, 2022

    overall3food4service2ambience2

    My wife and I have visited 18 Hard Rock’s all around the world. We like collecting glasses and T-Shirts from the sites we visit. We have spent thousands of dollars in our pursuit of our little obsession. The Pittsburgh is the closes Hard Rock to our home and the most underwhelming of all sites visited. The facility is great, positioned right on the water with a beautiful view of downtown Pittsburgh. However, the serving staff is inattentive and uncaring. I felt like our server expected us to be happy with any little attention we received. Oh yeah, she didn’t even credit our rewards points to our visit. We spent around $200.00 on this visit. Given the opportunity to visit this Hard Rock again, I’ll pass. Very Disgruntled Loyal Customer

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38. EA

    EdAnthony

    1 review

    3.0

    1 review

    Dined on July 5, 2022

    overall3food3service5ambience2

    Was expecting more. Expensive and they sat us down next to a wall in a corner and forgot about us.

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39. VH

    ValerieH

    1 review

    5.0

    1 review

    Dined on June 26, 2022

    overall5food5service5ambience4

    Everything was excellent, food, service, & atmosphere. My wish is that I would have loved to sit outside but it was too hot.

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40. OT

    OpenTable Diner

    Pittsburgh

    2 reviews

    2.0

    2 reviews

    Dined on June 25, 2022

    overall2food3service4ambience4

    Hard Rock is like an airport or movie theater: everything is marked up only because they have something else to offer. However, here, the only thing they have to offer is getting to see some Rock paraphernalia and watch the music videos of the songs you're hearing at the same time. Unless you're a die hard rock fan I would suggest going to your local burger joint to get the same food for much less money.

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