Heritage Grille Steak & Fin

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1. S

   Sanibelfulltimer

   Naples

   1 review

   5.0

   1 review

   Dined on May 24, 2022

   overall5food4service5ambience4

   The two managers this week were amazing. We had an issue & they went above & beyond giving us great customer service. Our server was attentive, friendly & always smiling. Get the pork chop - you won’t be disappointed.

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2. OT

   OpenTable Diner

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined on April 17, 2022

   overall3food1service3ambience3

   I wen on the app and it has an appointment for 1:45pm. I was waiting on someone to pick up they daughter. I called 10 or more times let that phone ring non stop to advise I would be late and to see if I can still come. They never answered the phone and when I arrived they told me they can’t take walk ins. I advised I called and they never answered their phone. I never got to taste the food but I did notice everything else.

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3. TB

   TjuanaB

   Little Rock

   1 review

   4.0

   1 review

   Dined on April 17, 2022

   overall4food4service5ambience5

   The restaurant does not utilize Open Table although they still appear here, so they did not have our reservation. They were able to accommodate our party of 9 nonetheless. We had a great experience.

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4. PJ

   PeterJ

   Los Angeles

   5 reviews

   vip
   5.0

   5 reviews

   Dined on March 15, 2020

   overall5food5service5ambience5

   Server Ella was exceptional and surpassed expectations. She was very attentive and ascertained that my dining experience was wonderful. Thank you very much, Ella. You are an asset to the restaurant/company. I wish you luck and success in your career.

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5. AT

   AnthonyT

   1 review

   5.0

   1 review

   Dined on February 15, 2020

   overall5food5service5ambience4

   Great food and service. The menu was specialized for Valentines Day with great options. The staff was very sweet.

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6. OT

   OpenTable Diner

   Little Rock

   1 review

   5.0

   1 review

   Dined on February 15, 2020

   overall5food5service4ambience4

   Did realize this was the bar restaurant of a hotel. Food was great though!!!

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7. OT

   OpenTable Diner

   San Antonio

   9 reviews

   3.0

   9 reviews

   Dined on February 15, 2020

   overall3food3service5ambience3

   We went for Valentines Day so they had a limited menu. This was fine as there were items on the menu that sounded good to us. It was a 3-course meal including soup or salad, main course, dessert and a Champagne toast for $65 each. I had the Lobster Bisque, which was okay, and my wife had the house salad, which was good. For the main course, I had the Filet and my wife had the Black Cod Filet. My Filet was okay. It was a bit undercooked for Medium, but I know it’s hard to get a thick cut just right. The quality of the cut, though, was not very good. I expected much better for $65. As for the Cod, my wife did not care for it. She said it was very “fishy” tasting and not very good. The desserts were pretty good. I had the Creme Brûlée and my wife had the Chocolate Tart. The Brûlée was good as was the tart. The tart is dark chocolate so keep that in mind. All in all, the Champagne toast was the best part.

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8. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on February 14, 2020

   overall4food5service5ambience3

   Great place. Great value. Great food. Never got bread which we usually get, but overall it was a good time as always.

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9. KK

   KenK

   1 review

   4.0

   1 review

   Dined on February 14, 2020

   overall4food3service3ambience4

   Casual dining atmosphere with a bit much noise for me but not too loud. The food was good but not to the level I expected. The one exception was the bread, it was very good. The steak was good but not outstanding. It did not have much taste. The dessert, strawberry shortcake, was average. Our server was pleasant but not engaging and it seemed if she would have rather been somewhere else. It may not sound like it but it was a nice experience, just not as exciting as I expected. The price would suggest a memorable experience.

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10. AC

    AlfredC

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2020

    overall5food5service5ambience4

    New Year Dinner

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11. OT

    OpenTable Diner

    San Antonio

    1 review

    3.0

    1 review

    Dined on December 28, 2019

    overall3food4service1ambience2

    I went to Heritage on a Friday night for my anniversary. We had 6 pm reservations for 2. We got to the restaurant around 5:45, and there was no hostess at the front. We stood around for 5 minutes until someone came and seated us. Reservations clearly were not needed because the restaurant was empty. They never even asked if we had reservations. The wait staff didn’t try to explain the menu and didn’t ask if we had questions about the menu. For a place that I am paying $50 for a steak I would think the wait staff would be more attentive or trying to sell drinks or appetizers and recommend items on the menu. This place was just expensive because it’s convenient and located across from a fancy hotel (Capitol Hotel). Don’t go here for a special meal, and I am sure with an Uber ride you can get somewhere a little more special pretty inexpensive if you want a special environment.

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12. CW

    ChristopherW

    1 review

    2.0

    1 review

    Dined on December 25, 2019

    overall2food2service4ambience2

    Expected a nice Christmas buffet but it was a set menu. Not particularly notable. Waitress was good and very cheerful.

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13. SP

    SheliaP

    Austin

    33 reviews

    vip
    5.0

    33 reviews

    Dined on November 29, 2019

    overall5food5service5ambience5

    The staff was amazing. Friendly and all had smiles on their faces even on Thanksgiving evening. Thank you!

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14. DT

    DavidT

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on November 29, 2019

    overall5food5service5ambience5

    Great place with incredible food and service. Thank you so much.

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15. VH

    VickiH

    1 review

    2.0

    1 review

    Dined on November 28, 2019

    overall2food2service4ambience1

    We went for Thanksgiving. Was seated in the bar even with reservation.

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16. WP

    WobP

    Houston

    7 reviews

    vip
    5.0

    7 reviews

    Dined on November 27, 2019

    overall5food4service5ambience4

    Nice food and great service

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17. RG

    RandyG

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 22, 2019

    overall5food5service5ambience5

    Nice, casual restaurant. Good food

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18. J

    Jeff

    1 review

    5.0

    1 review

    Dined on October 25, 2019

    overall5food5service5ambience5

    Great service! Amazing food! Will definitely be back!

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19. G

    Greg

    1 review

    5.0

    1 review

    Dined on October 9, 2019

    overall5food5service5ambience5

    Had a wonderful evening. Great food and service. Walked down to the Robinson for a concert then back to pick up or valet parked car.

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20. KI

    KIMBERLYF

    1 review

    4.0

    1 review

    Dined on September 7, 2019

    overall4food5service3ambience4

    Excellent food! Depending on who you got, service was hit-or-miss. (Brenda was great...the other young lady didn't introduce herself so I don't remember her name, but walked off before completing our main course order for half the table. Had to call her back.) The atmosphere was casual and nice.

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21. OT

    OpenTable Diner

    Little Rock

    2 reviews

    5.0

    2 reviews

    Dined on September 3, 2019

    overall5food5service5ambience5

    After viewing a great movie late Labor Day afternoon , my wife and I wanted to continue our holiday with a great dinner. So, we ended up at the Heritage Grill and definitely accomplished our objective. The food was superb and the wait staff very attentive. We shall soon return to this restaurant!

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22. OT

    OpenTable Diner

    Unspecified

    1 review

    5.0

    1 review

    Dined on August 25, 2019

    overall5food5service5ambience4

    We decided to venture away from our planned restaurant after discovering a wait time of about an hour. I don’t regret this decision one bit. It was delicious food, the staff was amazing, and the cost was less than expected.

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23. O

    Onthetown

    1 review

    2.0

    1 review

    Dined on July 16, 2019

    overall2food3service4ambience2

    Poor Wine selection. Service and food was good. Its a typical hotel restaurant.

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24. LR

    LRcrew

    1 review

    4.0

    1 review

    Dined on July 5, 2019

    overall4food4service3ambience4

    Food was great but time to deliver food was incredibly slow.

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25. OT

    OpenTable Diner

    New England

    2 reviews

    1.0

    2 reviews

    Dined on July 4, 2019

    overall1food2service1ambience2

    We had reservations and were seated in the back with no other customers. Not a big deal, but apparently no wait staff wax assigned for that area. Our sandwiches and salads took over half an hour and our water glasses were refilled once during our meal. Definitely not the experience we expected or experienced on previous visits.

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26. p

    purpletide

    Little Rock

    17 reviews

    2.0

    17 reviews

    Dined on June 22, 2019

    overall2food2service3ambience4

    Very average. Food not that great. Nice staff but not very attentive.

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27. OT

    OpenTable Diner

    Little Rock

    8 reviews

    vip
    1.0

    8 reviews

    Dined on June 22, 2019

    overall1food1service2ambience4

    Mediocre food for the price. They changed their menu. The wings are pre baked...essentially fast food wings. Bleu cheese dressing on wedge salad tasted like mayonnaise. Such a waste for us.

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28. OT

    OpenTable Diner

    San Francisco

    5 reviews

    4.0

    5 reviews

    Dined on June 3, 2019

    overall4food3service5ambience5

    The service was excellent. We ordered Alaskan halibut with mushroom risotto And Filet mignon with truffle fries and asparagus. The halibut was slightly overdone but still retained flavor, the risotto was more like puffy rice and mushrooms. I was served a bad cut of filet mignon (contained hard gristle and fat) but the tender parts were cooked ok and seasoned ok. The grilled asparagus were over cooked but flavorful. Last but not least, the truffle fries were delicious!!!! Best we have ever had!! Granted, we arrived 35 minutes before closing. And again, the waitress was extremely nice and performed her duties with the experience of a 40-year service provider!

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29. PM

    PatrickM

    1 review

    4.0

    1 review

    Dined on May 19, 2019

    overall4food5service3ambience4

    The Staff seemed like they didnt want to be there, she looked at us several times but never came over to ask if we needed any thing.

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30. AI

    AIMEES

    Little Rock

    12 reviews

    1.0

    12 reviews

    Dined on May 12, 2019

    overall1food1service1ambience1

    Made reservations, the bartender and waitress both observed us waiting to be seated, there were only a handful of customers there to begin with and numerous empty tables. No one ever seated us so we left. Very disappointing experience. This also reminded us of a few years back when we had a couple of drinks here on an extremely busy night and the waitress refused to return with our change, like if she made us wait long enough we would let her have a $15 tip for 2 beers. We had forgotten about that until the other night. And now we will never go back there again. 2 strikes, you're out.

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31. JP

    JustPo

    Little Rock

    21 reviews

    5.0

    21 reviews

    Dined on April 21, 2019

    overall5food5service5ambience5

    Our two filets were cooked perfectly and we really enjoyed the side of mushrooms.

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32. RW

    ReginaW

    Little Rock

    56 reviews

    vip
    5.0

    56 reviews

    Dined on April 3, 2019

    overall5food5service5ambience5

    Our server was excellent! She was helpful and happy

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33. MM

    MichaelM

    Little Rock

    28 reviews

    vip
    3.0

    28 reviews

    Dined on March 16, 2019

    overall3food3service2ambience3

    Food is better than average for a hotel resturant. Wine list has decent selections but is over priced, and service was unattentive, especially after telling server that we were on a schedule to make a show nearby. Took over 30 minutes to get the wine ordered and delivered to the table.

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34. JA

    JoAnneM

    Baja California Sur

    3 reviews

    3.0

    3 reviews

    Dined on March 16, 2019

    overall3food4service3ambience4

    The food was mostly lovely. But the bar drinks all came out wrong or not good. Martini after 2 attempts not correct, scotch ordered meat was served with ice and a gin and tonic was served with too much ice and very flat tonic. The Caesar salad served as big leaves of romaine lettuce with the dressing plopped on top was very difficult to eat. Basically needed to be cut up and tossed. Which was quite awkward. For the price of that salad it should not have been work for the diner.

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35. OT

    OpenTable Diner

    Little Rock

    8 reviews

    5.0

    8 reviews

    Dined on February 17, 2019

    overall5food4service4ambience5

    We had a good experience. The food was not superb, but very good as was the staff. I would consider a return visit.

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36. P

    Patrick

    Dallas

    14 reviews

    vip
    1.0

    14 reviews

    Dined on February 16, 2019

    overall1food1service3ambience2

    Started off with the line out the door. I originally didn’t have a reservation , but when the host finally showed up he said I they were only seating people that had a reservation. Literally made a reservation on open table while we were standing there and were seated right away. The place was basically empty and they were turning away business. Blew our minds. Started of with the Blackened Steak tips. Ordered them medium rare and they came out rare after the our entrees had been served. Had to ask for the bearnaise sauce that it was supposed to be served with. We both ordered the Papperdelle Luzianne. Description said it had Dijon Étouffée however it was served with over cooked noodles instead of rice. Don’t waste your time trying this place.

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37. OT

    OpenTable Diner

    Little Rock

    2 reviews

    2.0

    2 reviews

    Dined on February 15, 2019

    overall2food3service1ambience4

    There was no hostess and we had to go look for someone to seat us. Our waiter never refilled our water, never asked if we wanted more wine or beer, and only brought more water after our plates were taken away. The food was good, but overpriced. Everything was a la carte and nothing special. The wedge salad for $13 was a joke with barely any dressing and it looked like it was thrown on the plate. My filet was very good, but presentation of the food was poor. A small plate with a scoop of potatoes and another plate with the steak on it. We won’t go back. For the money we paid, we have had much better food and experience elsewhere.

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38. DO

    DaddyO

    San Francisco

    1 review

    4.0

    1 review

    Dined on February 13, 2019

    overall4food3service4ambience4

    The food was good but not great. The fish was almost rubbery. Might try again but not a good 1st impression.

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39. SI

    ScottI

    Little Rock

    1 review

    5.0

    1 review

    Dined on February 7, 2019

    overall5food5service5ambience5

    Great service and great food! The atmosphere was excellent!

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40. JM

    JessicaM

    Minneapolis

    3 reviews

    5.0

    3 reviews

    Dined on January 20, 2019

    overall5food4service5ambience4

    To be honest, I didn’t have high expectations for this restaurant, but it was much better than I expected. Great service given how busy it was and the filet was one of the best I’ve had. There isn’t much in the neoghborhood that’s open on a Sunday evening but even if there was, I would go back. Thank you!

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