Max Brenner - Boston

3.8
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1947 Reviews
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$30 and under
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Comfort Food
Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.

A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.

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Sun 9:00PM - 10:00PM
Mon - Thu 12:00PM - 1:00PM 1:15PM - 2:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 12:00PM - 1:00PM 1:15PM - 2:00PM 5:00PM - 5:30PM 9:30PM - 10:00PM

What 1947 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.9
food
3.6
service
3.8
ambience
3.5
value
Noise · Moderate
71% of people would recommend it to a friend
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OT
Pittsburgh
1 review
Dined 2 days ago
Overall5food4service5ambience5

Restaurant honored the reservation on time for a group of 7. The server was polite, gave recommendations and offered prompt service. I had the salmon dish and salmon was slightly overcooked/dry, but otherwise good. Coworker’s burger, steak and Mac and cheese got good reviews- clean plates all around. I had a waffle for dessert and it could have fed 4 people! Check was delivered promptly. Would return if back in Boston.

CB
New England
3 reviews
Dined on November 30, 2019
Overall2food2service2ambience2

While nothing was terrible, nothing was great. Everything was very average. Ok for groups with younger children because of the chocolate aspect (my daughter was very happy) but for adults, this is not a place to go.

OT
New England
1 review
Dined on November 24, 2019
Overall1food3service1ambience2

Server was rude and didn’t check on us or ask how our food was. When we asked for a specific thing on our order he didn’t tell us it wouldn’t come like that and was rude to us when we asked about it when he brought out our order. The food was alright except for it not being what we ordered. By the end of dinner we had to ask another server to get our bill because our server had completely disappeared and we knew we weren’t going to leave anytime soon if we waited for him to come back and check on us. Food was highly priced for the quality of food we received.

OT
1 review
Dined on November 24, 2019
Overall1food1service1ambience1

Food tasted awful. Quality of their desserts is not the same anymore

OT
1 review
Dined on November 23, 2019
Overall4food5service3ambience5

The food was great! We would go back for the food for sure. Our service wasn’t that great. We had to keep tracking down server bc we wanted more drinks. She barely ever came back. We had to flag her down for the check which wasn’t easy.

OT
New England
1 review
Dined on November 22, 2019
Overall1food3service1ambience4

The thing to go there for is the dessert. The chocolate is great and very good. The food is okay, almost like overpriced bar food and small portions though. The thing that really got me was the service here. Awful. I don’t know if the waitress was having a bad night or what, but she was horrible. We had a group of 8, but instead of taking all of our orders she took some orders and then disappeared for about 15 mins and then wouldn’t come back for another 15 mins. Some of us would be eating and others would just be waiting for her to come back. Not attentive at all. She didn’t bother to come and take our menus, fill our waters, clear our plates, ask us about the overall experience, or anything. We spent more time waiting for her than we did actually enjoying what Max Brenner has to offer. Please fix it.

NC
1 review
Dined on November 22, 2019
Overall1food1service1ambience1

Highly overrated. Got a reservation well in advance. there was hardly anyone there because it was the middle of the afternoon yet they seated us at a horrible table. I asked if we could change tables and they said no. The shake tasted like there was loose powder... Not mixed or dissolved good enough. The waiter was nowhere to be found when I needed him. Horrible experience. Would not recommend.

OT
New England
1 review
Dined on November 19, 2019
Overall5food5service3ambience4

The food and drinks were excellent and our server was very respectful and managed to be very attentive while not being intrusive, it was a great spot for the end of our date night

OT
San Francisco
3 reviews
Dined on November 19, 2019
Overall1food1service2ambience2

The desserts here are incredibly mediocre and worse than anything you could assemble yourself from supplies at the grocery store. I remember Max Brenner’s as being good over a decade ago, but clearly it’s deteriorated or my memory is just rosy. Anything would be a better choice for dessert than this place.

OT
New England
1 review
Dined on November 16, 2019
Overall5food5service5ambience4

The restaurant was fun and lively. The food was very good and we had excellent service. The desserts - according to my kids - were great. I had a delicious hot chocolate. The music was just too loud and it was hard to hear each other talk. Other than that it was perfect.

JC
1 review
Dined on November 16, 2019
Overall3food2service4ambience3

Food was very average for the price. Very few customers there.

OT
1 review
Dined on November 15, 2019
Overall4food5service5ambience3

Was great food and service but the atmosphere was unbearably hot.

MM
1 review
Dined on November 9, 2019
Overall3food4service5ambience2

Wanted this to be such an incredible experience. The NOISE music was so loud it was insane. Would love to go there again but the noise is too much. The noise literally took away from the food etc

OT
1 review
Dined on November 9, 2019
Overall4food3service3ambience5

We went for brunch for a birthday. The hot chocolate was amazing, I would definitely recommend that. My friend and I got burgers and they were a little too pink for our liking (we asked for medium) and everything was a bit too overpriced for what we got but that’s normal for back bay restaurants.

OT
1 review
Dined on November 8, 2019
Overall4food3service5ambience4

Staff was really friendly and accommodating. Food was good. Very unique and delicious drink selection. Portion size inconsistent (steak was a large size but chicken was small). Music was loud. Overall, I would go back.

C
1 review
Dined on November 8, 2019
Overall3food2service4ambience4

Had very little experience with the chocolate itself the fondue was loaded with mediocre food, and the churos were dense and disappointing that we paid extra for. The environment w as uncomfortable with a table of people seating above us staring at us while we ate the whole time. Not a very relaxing experience .

JL
New York Area
22 reviews
Dined on November 2, 2019
Overall5food5service4ambience5

Great time , service , dessert , martinis and friends!!!

l
New England
13 reviews
Dined on November 2, 2019
Overall1food2service4ambience2

this place was filthy. my $11 martini was served in a glass that had caramel on the inside of the glass from the last person, I didn't notice it until I had taken a few sips, so gross! looked up at one point to see chocolate on the ceiling and something in a light that looked more than a little suspect. bathroom was also quite unkempt, trash overflowing and no toilet paper. will not ever return.

DH
Brighton
1 review
Dined on October 31, 2019
Overall5food5service1ambience3

The food is awesome but the service is really very slow.

OT
London
1 review
Dined on October 23, 2019
Overall3food2service4ambience2

The chocolate pizza was truly disgusting! If you want to try it you definitely don’t need a full one - go for the half. 4 of us couldn’t manage 1 slice! Decor and ambiance is pretty basic. S’mores fondue was good.

DA
1 review
Dined on October 19, 2019
Overall5food5service5ambience4

The food was great and deserts were amazing! Such a fun time very enjoyable.

CT
New England
3 reviews
Dined on October 18, 2019
Overall5food5service4ambience4

We went for a bday celebration. The food was very good, desserts looked great and what we had was very good. We did a shared dessert.

OT
1 review
Dined on October 12, 2019
Overall5food5service5ambience5

This place smelled like heaven! Can’t wait to go back.

OT
New England
1 review
Dined on October 12, 2019
Overall1food1service1ambience1

Service was horrible. We waited 40 mins for drinks, 25 mins for napkins. And we found a bug in the Mac and cheese HORRIBLE

M
New England
1 review
Dined on October 12, 2019
Overall2food2service2ambience3

This was a disappointing meal. We were in town for a mother-daughter weekend and were excited to have a different, fun experience. It was pretty mediocre. The dinners were good (club, spinach dip,salad), except for the burger which was so greasy that the bun was literally wet and my daughter could not eat it. They did take it off the bill, so that was good. But the dessert items are where they should shine! Unfortunately, we make better desserts at home. The milkshake was not good, which should be pretty easy. The skillet cookie was room temp and the cookie was like something I would buy at a convenience store. Should be warm, melty, and TollHouse-like! The kids pizza was like flatbread, with white and milk chocolate pieces just piled on top. Again, shouldn’t it be warm? I could have made that for half the price. Crepes were not great, same with Belgian waffle. Just all around very lacking in what should be the highlight of the experience. Service was friendly but very slow.

JF
1 review
Dined on October 9, 2019
Overall2food1service4ambience1

When we arrived they unfortunately had just had an emergency (fire) so things were understandably a little chaotic as they were dealing with the alarm and making sure everything was safe. When we were sat our server was attentive and knowledgeable. The food however was awful. We ordered chocolate milk expecting a nice thick creamy chocolaty goodness. It was more like a skim-milk watered down drink. I asked for something else and they gladly complied - my replacement milk shake was wonderful. For our dessert we ordered two things - a cookie with ice-cream and euro fondue. The cookie was hard and just crumbled everywhere. It was so overdone and dry. This is their norm because the cookie we got with the fondue was similar. Toasting the marshmallows was the best part. In the end it was not the experience we had hoped for and the food/drinks were so far under our expectations that we won't be back.

D
New York Area
1 review
Dined on September 29, 2019
Overall3food3service3ambience4

The atmosphere was nice on the patio, and our waitress was attentive. The food was okay... sausage in my breakfast burrito tasted like it had freezer burn.

OT
New England
1 review
Dined on September 28, 2019
Overall3food4service2ambience2

We went for dinner recently and the food was very good. The hot chocolate was outstanding. The service was slow. It took about 10 minutes to get drinks after we ordered. I ordered a second drink but never received it. It was really busy and crazy loud in there. Would not go back for dinner. I would give it another shot for breakfast.

TS
1 review
Dined on September 20, 2019
Overall1food2service1ambience3

I have been once prior and love the menu and overall vibes, but this was the worst service I have ever received dining out. The waitress never introduced herself and came to abruptly ask what we wanted 10 times in 10 minutes. After ordering, one meal came out completely wrong and we had to ask two more waitresses to get our waitress, both of which were extremely rude. The waitress still did not come over to help. We were never given plates for appetizers, silverware, or napkins, and had to ask three times for some. They were extremely rude about fixing the meal that was incorrect and repeated what I had ordered condescendingly before telling me it needed to be "re-made on the fly" with an eye roll. The silverware we did get was dirty. It was late on a Friday evening and it was not busy enough to warrant such poor service. The waitstaff is horrible for this caliber of restaurant and despite this being one of my Boston favorites I'm probably never going back again.

OT
New England
4 reviews
Dined on September 20, 2019
Overall1food3service1ambience1

Horrible service, horrible experience. Food was moderate, at best. The deserts, Max Brenner hallmark, were disappointing and nothing exceptional.

The waitstaff and servers could figure out which table to bring orders to; orders were delivered to wrong table. Wrong desert item delivered to our table; at the end of the night, they lost our bill and we had to go through our meals and drinks to recreate our bill.

Restaurant was loud; not a great setting.

L
New England
24 reviews
Dined on September 15, 2019
Overall5food5service5ambience5

We went with family including two toddlers. Everyone from the host to the waiters and bus person went out of their way to make us feel welcome and tweaked the menus to accommodate the young children’s tastes. We had a variety of their brunch offerings and everyone was pleased, no complaints. Thanks!

M
New England
6 reviews
Dined on September 14, 2019
Overall1food1service1ambience1

From start to finish, what a disaster and disappointment. Long wait for food, cold food upon arrival, had to ask for everything, wrong food, disappearing wait staff, etc. From what this was a few years ago until now; no comparison. Not worth the stop.

OT
New England
2 reviews
Dined on September 14, 2019
Overall4food5service5ambience4

Great food. Was there post lunch\pre-dinner on a Saturday,so it was not terribly crowded. The atmosphere is loud. The tables are tight. However the food is awesome. We had hummus platter as an app. I had the BALT sandwich. It was so tasty with avocado. My husband had lemon chicken. He ravec about it. We didn’t have room for dessert and I was mad about that, because they looked amazing.

LB
1 review
Dined on September 13, 2019
Overall1food1service1ambience1

I would not recommend this place to anyone. I took my daughter to celebrate her birthday and eat some chocolate. Service was horrible. We were never asked if we wanted a drink. We ordered burgers they were supposed to be medium and medium well, they came out rare. We sent back my daughter's burger. The server finally brought back the burger and asked if we needed anything else to let her know. She tried to walk away but I stopped her. It came out a little more cooked but still not medium well and with sauce on it that she didn't order, no onions or pickles like it did originally. We decided to leave. The server said she had to find the manager to take the lunch off the bill. That took forever. The fruit flies were buzzing around us the whole time we were there. She finally brought us the check. I paid the bill and left that filthy place. The manager never came to speak with us and the server never apologized for the bad service, terrible food or dirty restaurant. This place should be shut down!!!!

JF
New England
13 reviews
Dined on September 10, 2019
Overall4food3service4ambience3

It was a quiet Tuesday birthdate dinner and could tell our server was pretty new. Although she messed up our order slightly and reflected it on the bill, she and the manager was very apologetic and fixed the problem. Very friendly otherwise and if you like chocolate this is the place to go.

m
Miami
5 reviews
Dined on September 7, 2019
Overall4food3service5ambience4

Good for visitors.

AK
New England
1 review
Dined on September 6, 2019
Overall5food5service5ambience5

somebody once told me the world was gonna rule me, I ain't the sharpest tool in the shed...

OT
1 review
Dined on September 2, 2019
Overall2food2service1ambience1

In a mostly empty restaurant, our 2 top was seated next to an 11 top kid’s birthday party. Our server had both tables and utilized her assistant/trainee poorly. The food was fine but nothing spectacular. The music was pretty loud, but the birthday party kids spinning & jumping (literally) next to our table put it over the top. We were ignored by the server, trainee, and the 5 employees who seemed to flock around the hostess stand (located near our table) merely to laugh and gossip with one another. This was a weeknight and I made a booking.

OT
New England
5 reviews
Dined on September 1, 2019
Overall1food1service1ambience4

Service was very poor, not sure if understaffed on labor weekend or not but this is what we experienced:
1- our drinks came after we got our meal
2- our app came with our meal not before
3- my margarita didn’t have any tequila in it.
4- my friend order a plain cheese burger , just burger , cheese , lettuce and tomato . They literally brought him beef patty , lettuce , tomato and cheese no buns 😂. We had to ask for buns also 😉

S
New England
36 reviews
Dined on September 1, 2019
Overall4food4service4ambience5

Food was good and reasonably priced, I would have given 5 stars but the place is in need of a deep cleaning and some fresh paint. Bathrooms were quite dirty.

Tweets by Max Brenner - Boston