347 Grille by Coach Shula - The Westin Lake Mary

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1. SM

   SharonM

   Miami

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Sisters Dinner. Nick was awesome. Great food great service.

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2. Z

   Zombie

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service2ambience3

   Food took an hour to get and was not correct at all. Will not be returning

   Report
3. SB

   SandieB

   Orlando

   14 reviews

   vip
   4.0

   14 reviews

   Dined 4 days ago

   overall4food4service5ambience4

   It was our first time here and it did not disappoint. The Ahi Tuna dish was very good and the pork chop was also pretty good too. Service was great and it wasn’t busy or too loud.

   Report
4. CS

   CharlesS

   1 review

   5.0

   1 review

   Dined on March 17, 2023

   overall5food5service5ambience5

   Very nice. Loved the Tuna and Steaks. Will consider The Westin for an upcoming Family Wedding for a group room block.

   347 Grille by Coach Shula - The Westin Lake MaryResponded on March 20, 2023Thank you, Charles. We are thrilled to read about your experience and we have to agree, our steaks are amazing. Also, we are glad you pointed out that our fish is great too. While we are a steak house, many don't know that we fly in whole fish daily to prepare. We offer private dining too and have hosted many wedding rehearsals. Please reach out to our sales coordinator and we will be happy to assist.

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5. LD

   LDS64

   Orlando

   30 reviews

   vip
   2.0

   30 reviews

   Dined on March 7, 2023

   overall2food2service4ambience3

   Service was great. Food was marginal at best. Filet was over cooked on edge and undercooked in center. Flavor was average. The Mahi Mahi was dry. Definitely recommend Capital Grill!

   Report
6. s

   scottahansen

   Orlando

   52 reviews

   vip
   5.0

   52 reviews

   Dined on March 7, 2023

   overall5food5service5ambience5

   I had a business lunch at Shula's 347 Grille with an old colleague, and really enjoyed ourselves. I had a drink at the bar, and an excellent lunch in the dining room. The service was great, and the food was fantastic. I had the Salmon with Broccolini and Mashed Potatoes, and it was awesome. I'd recommend that dish to anyone. The main dining room is very modern and sophisticated, and the noise level is perfect for having a business meal, or a quiet romantic dinner.

   347 Grille by Coach Shula - The Westin Lake MaryResponded on March 8, 2023Scott, thank you for sharing your time with us. You have a wonderful way with your words, and we truly appreciate this beautiful representation of your experience with Shula's. This is exactly how we want all of our guests to feel when they are dining with us. Thank you, Scott. From all of us at Shula's, thank you. Best, Blake.

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7. AJ

   AmyJ

   Orlando

   1 review

   5.0

   1 review

   Dined on March 5, 2023

   overall5food5service5ambience5

   👍🏻 We hadn’t been for quite a while, but decided to go for dinner and sit outside. Beautiful night and no one was outside, so we had the patio to ourselves. Food was excellent, shrimp scampi with risotto was tastier than expected and husbands salmon was amazing. Manager came to check on us twice, which was nice. Server great as well. Have to put Shulas back in the rotation

   347 Grille by Coach Shula - The Westin Lake MaryResponded on March 7, 2023We are hard at work to make Shula's the restaurant of choice for those who appreciate superior quality and a passion for excellence. We hope you give us the opportunity to serve you again at Shula's. Rest assured we will do whatever it takes to deliver on our promise. Thank you for your patronage and loyalty.

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8. a

   acclark1

   Des Moines

   27 reviews

   vip
   5.0

   27 reviews

   Dined on March 4, 2023

   overall5food4service5ambience5

   Every thing was great but Baked Potato was cool to warm

   347 Grille by Coach Shula - The Westin Lake MaryResponded on March 7, 2023Thank you acclark1. We appreciate your 5 star review and apologize about your baked potato. We will be sure to share this with our Chef to ensure it does not happen again. We will see you soon and thanks again!

   Report
9. JL

   JimL

   Orlando

   1 review

   2.0

   1 review

   Dined on February 15, 2023

   overall2food3service2ambience2

   This was a Valentines evening dinner with an 8:30 reservation. It was not packed so maybe that tells something. We were a little early so went to the bar for drinks. Please note that these were $10 each and they were good (Tito's soda and Tito's pineapple). The ambiance here is good, a little dark but still good. We were seated and ordered the Calamari which was amazing with the exception of the teeny tiny sauce bowl. We asked for more sauce. It finally came AFTER we ordered dinner and Calamari was cold. In addition to this, we ordered dinner of famous Crab Cakes and NY Strip. 15 minutes later the sauce for the Calamari arrived. We ordered 2 more of the exact same drinks and these were $13 each !?? What? 35 minutes after that the dinner plates finally arrived. The food was very good, however the NY strip did have one huge gristle that should not have been in a steak of this supposed quality. The manager came by a muttered something about "sorry it took so long ... blah blah" with no offer of making it right. The entrees took 50 minutes!! Our server pretty much disappeared until we had to ask for the check. And two tables next to us that arrived and ordered about 25-30 minutes after us received all of their entrees first!! There was also a mystery charge of $2 which I assume was for the extra teeny tiny sauce for the Calamari? I attempted to call and speak with the GM twice a few days later to avoid doing this review but she did not return my call. It has been 3 days. I made it clear that I was a customer that needed to speak with the GM. We will not return to this place.

   347 Grille by Coach Shula - The Westin Lake MaryResponded on March 10, 2023Hello again, James. You are now copying and pasting your review to multiple sites, after I have made every attempt over the phone and in writing to apologize and offer to refund your money, which you did not accept. I have retrained our hosts (even without record of your call) and our AGM to avoid this happening again as mentioned in my email. Your use of vulgar language in your email and your fictitious name "master blaster of reviews" sure will make our readers weary of your creditability.

   Report
10. w

    wboulier

    Fort Lauderdale

    63 reviews

    vip
    2.0

    63 reviews

    Dined on February 14, 2023

    overall2food1service3ambience2

    Lamb was fatty and tough, calamari was chewing and my blackberry margarita tasted like pure sugar. Sad, this place is usually very good.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 16, 2023Wayne, we are sorry to read about your experience. Our Business Development Manager tried to reach out to you yesterday but we must have outdated info in Open Table. As you mentioned, this is not typical. We sincerely apologize and would love the opportunity to make it right. Would you please call and ask for Blake, or any manager? (407) 531-3567

    Report
11. JL

    JamesL

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    Wonderful valentines dinner date with the wife, Parking can be better.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 15, 2023Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs.

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12. M

    Mark6drvr

    Orlando

    14 reviews

    vip
    2.0

    14 reviews

    Dined on February 12, 2023

    overall2food3service2ambience3

    The service was not up to par for a Shula’s restaurant, server was preoccupied with something other than our table. Check was incorrect. Filet was sent back as undercooked and came back out charred. Did not rate as well as other visits to this location or LBV.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 20, 2023Hi Mark, I am sorry to hear about your recent visit with us on 2/11. I am not sure I have the right contact for you. Would you please call me so I can apologize? 321-249-8047, Blake. Or call the restaurant and ask for any manager. This is not a reflection of how we want to be remembered and hope you will provide us the opportunity to make this right.

    Report
13. OT

    OpenTable Diner

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on February 12, 2023

    overall3food3service5ambience3

    Couple of tables around us were extremely loud. Made it hard to enjoy our evening. The calamari was definitely over cooked. Other than that, it was ok.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 15, 2023We are so sorry to hear about your experience with us and sincerely apologize if another table was too loud. We love what we do and we want for every guest to have the best possible experience. Please give us a call and ask to speak with a manager. We all would love the opportunity to apologize and make this right. (407) 531-3567

    Report
14. RR

    RyanR

    Orlando

    5 reviews

    vip
    5.0

    5 reviews

    Dined on February 10, 2023

    overall5food5service5ambience5

    The best steak, great service and the best value in all of Orlando!

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 13, 2023Ryan, this is absolutely incredible to hear and thank you so much for sharing your time with us. See you soon!

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15. C

    1Cid

    Orlando

    9 reviews

    5.0

    9 reviews

    Dined on February 8, 2023

    overall5food5service4ambience4

    All of Shula’s restaurants are outstanding. The one in the Westin at Lake Mary is more casual than some of the others but still great.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 10, 2023Thank you for sharing your time with us! Shula's 347 Grille is one of Shula's refined casual restaurants and each of our other brands, have their own feel and vibe. We appreciate you taking time out of your day to share your experience with us. We also appreciate you for dining at other Shula's Restaurant Group venues. Have a beautiful day and see you next time!

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16. DH

    DebraH

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on February 5, 2023

    overall5food5service5ambience4

    The filet mignon was awesome. We had the brussel sprouts they were fantastic. Great load bake potato and crab cakes. I will definitely go back there again.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 20, 2023Debra, thank you for taking time out of your day to provide this amazing feedback. We strive to create an atmosphere where guests are for appreciating. We also pride ourselves on delivering the best beef money can buy and are so glad you enjoyed yours. We hope to see you soon, Debra. With love, Team Shula's 347 Grile.

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17. KD

    KenD

    New York Area

    7 reviews

    4.0

    7 reviews

    Dined on February 4, 2023

    overall4food5service4ambience4

    Excellent food, the tuna poke appetizer was very good and my wife and I both had 14 oz ribeyes which were excellent. The flourless chocolate cake was also a hit and the bar made a very respectable Old Fashioned. It’s pricey but very good. Service was good but hurried at times.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on February 6, 2023Thank you for sharing your time with us, Ken! We are so grateful you have taken additional time to provide this feedback. Our steaks are for sure the best in town. I will be sure to share this feedback with our team so we can better serve you next time. All the best, Team Shula's.

    Report
18. D

    Debra

    Orlando

    1 review

    5.0

    1 review

    Dined on February 4, 2023

    overall5food5service5ambience5

    Service was fantastic! Our food was great, the server was attentive but not overbearing. We thoroughly enjoyed our visit.

    Report
19. C

    Charles

    Miami

    3 reviews

    4.0

    3 reviews

    Dined on February 3, 2023

    overall4food4service5ambience4

    Brooke was amazing. We would go back just to see her.

    Report
20. OT

    OpenTable Diner

    St. Louis

    2 reviews

    3.0

    2 reviews

    Dined on January 30, 2023

    overall3food2service2ambience3

    It’s simple. The food just isn’t that good. Why would I return to a restaurant that serves cold fries? The waiter never returned after he brought our food, so I couldn’t even request ketchup. Worse, the place was basically empty. No, I wouldn’t go back. I should have just gone to Ruth Chris. At least they are reliable.

    347 Grille by Coach Shula - The Westin Lake MaryResponded 1 day agoHello anonymous. I am so sorry to read about your experience with us back in January but glad we are still on your mind almost 4 months later. I would love to personally apologize and offer a solution but without a name or contact number to reach out, I cannot. Please give us a call at 321-249-8047.

    Report
21. VR

    VeronicaR

    1 review

    5.0

    1 review

    Dined on January 27, 2023

    overall5food5service5ambience5

    We enjoyed our experience at Shula's 347 Grill. The food is delicious, can't go wrong with the ribeye. It was a nice portion and perfectly cooked. Our waiter, Isaiah, was very attentive and phenomenal. Definitely would recommend.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 31, 2023Thank you, Veronica! It means the world to us when our guests take time out of their day to provide 5-star feedback. I will be sure to share this with Isaiah and our Chef. Thank you again and see you soon! --Blake.

    Report
22. JZ

    JosephZ

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food5service5ambience5

    very good -I will recommend to others - you should make this less than a 50 character minimum box -

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 25, 2023Thank you, Joseph! We appreciate you taking the time to write a review and for sharing your time with us. We value referrals tremendously, so thank you for recommending us to others. Word of mouth is still very powerful. Unfortunately, we have no control over the character limit Open Table sets. Have a beautiful evening and see you again, soon!

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23. DG

    DanielG

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    Great food from a limited menu, and not inexpensive. Expect entrée’s to be about $10 above an Outback.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 23, 2023Thank you, DanielG. We value each guest's feedback and strive to create an environment where guests are appreciated. It is always great to read 5-star reviews. Our beef is incredible and sourced from a family farm that is absolutely the best in the business. As a matter of fact, less than 1% of the beef sold in the US makes the cut. Thanks again and we will see you soon.

    Report
24. SK

    SeanK

    Orlando

    10 reviews

    vip
    5.0

    10 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    Always a pleasure in coming here to dine for business or pleasure. I've been coming here for many years and it's the best choice for my stay.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on March 7, 2023SeanK, this is incredible to read, thank you for sharing! Look out for an email from me thanking you for your 9 visits to our restaurant --that is truly remarkable! Thank you again, SeanK. See you soon. --Blake.

    Report
25. OT

    OpenTable Diner

    Orlando

    11 reviews

    5.0

    11 reviews

    Dined on January 12, 2023

    overall5food5service5ambience4

    Great food and service. Noise level was a little high due to large groups in the bar area and open floor plan. Steak was perfectly cooked and very flavorful. Key lime pie was mediocre but we were told that it wasn’t made in house so was to be expected. Overall a great experience and will return!

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 13, 2023Thank you so much for taking time out of your day to provide this feedback. We will see you next time and have a beautiful weekend!

    Report
26. PV

    PVBregular

    Orlando

    9 reviews

    vip
    2.0

    9 reviews

    Dined on January 10, 2023

    overall2food2service2ambience4

    Eat here often….not a good experience this time. Service was spotty, burnt. Y cheeseburger, took 15 mins for a replacement. Nothing offered for my time. Took a step backwards today.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023We appreciate you sharing your time with us so often and sincerely apologize that this experience was not up to our standard's. As you mentioned, what you are describing is not typical and we would love the opportunity to make it right. Please feel free to call and ask for Blake, or speak to any manager. Again, we apologize.

    Report
27. OT

    OpenTable Diner

    Jacksonville

    2 reviews

    3.0

    2 reviews

    Dined on January 7, 2023

    overall3food4service3ambience2

    Have dined here 4 times. Previous experiences were great. This time our table was by the kitchen. One waiter would loudly yell or shout as he’d walk through the door. It was obnoxious. The server let too much time lapse between checking on drinks and bringing the check. The manager stopped by to see how we liked our meals but he didn’t read us right and interrupted our conversation and then stayed too long. The meal itself did not disappoint.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023I am so sorry we didn't deliver on your experience, and we will take all of this feedback to grow and implement changes to avoid this in the future. Please stop in and speak with a manager or ask for Blake when you call so I can apologize and make this right.

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28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 7, 2023

    overall4food4service5ambience4

    Burger was seriously undercooked, however, our waiter, 2 managers and a server all addressed the error, corrected it, then provided a dessert. Unfortunately, the dessert was chocolate cake, which I rarely eat...they never asked me what I would like.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023I am so sorry to read about this. I would love the opportunity to make this right but I do not have a name or number for you. What I can say here is that we will use this feedback to retrain our team and do whatever we can to avoid this happening again in the future. Thank you for sharing and we hope to see you soon!

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29. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on January 6, 2023

    overall4food2service4ambience4

    Parents food was awesome the salmon was delicious the grouper was delicious the filet had no seasoning on it was very bland . The dessert was delicious

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023Thank you for sharing your time with us and we appreciate you taking time to provide this feedback. We are grateful all of your food was delicious and sorry we fell short on your Filet. We pride ourselves on ordering the best beef money can buy and apologize it wasn't seasoned to your liking. We only season our steaks with salt, pepper and brush it with butter. I'll be sure to make the Chef aware of this and hope to see you soon. Happy New Year!

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30. OT

    OpenTable Diner

    Grand Rapids

    1 review

    vip
    2.0

    1 review

    Dined on January 4, 2023

    overall2food2service3ambience4

    Ordered medium rare burgers, came medium well , tasted dry.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 17, 2023I am so sorry to read about this. I would love the opportunity to make this right but I do not have a name or number for you. What I can say here is that we will use this feedback to retrain our team and do whatever we can to avoid this happening again in the future. Thank you for sharing and we hope to see you soon!

    Report
31. LJ

    LJohnson

    Jacksonville

    25 reviews

    vip
    5.0

    25 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Enjoyed our first experience at this location. We wanted something nice and close to home for New Year's Eve and couldn't have picked a better place. The service was excellent. The food was good. The GM stopped by to check in with us. Really appreciate the team here for making this a lovely night out for my family.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023Thank you so much for providing this 5-star feedback. We appreciate you sharing your time with us! Happy New Year.

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32. OT

    OpenTable Diner

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on December 30, 2022

    overall5food4service5ambience4

    We love coming to 347 when we can. Pretty consistent quality. Our server was Kaitlyn and she did an excellent job.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023Thank you! We pride ourselves on providing great value and we will be sure to share this with Kaitlyn.

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33. OT

    OpenTable Diner

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Excellent service, food and atmosphere Diffidently will go back

    347 Grille by Coach Shula - The Westin Lake MaryResponded on January 11, 2023Thank you for taking time out of your day to provide this 5-star feedback. We appreciate you and see you soon!

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    12/25/25 Excellent service, ambiance and food.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 28, 2022Thank you for sharing your time with us on Christmas. Happy holidays from all of us at Shula's!

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35. H

    Harry

    Jacksonville

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    The food was delicious! The portions were large! And the desserts were definitely yummy and shareable!

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 28, 2022Thank you, Harry! We appreciate you sharing your time with us on Christmas and really appreciate you taking the time to provide this feedback. See you soon.

    Report
36. JH

    JudyH

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service4ambience4

    Unusual for the service to be a bit slow but it was busy and a holiday. This is one of our favorite restaurants and of course we will be back!

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 28, 2022Thank you for sharing your time with us on Christmas! We served over 300 guests in 8 hours and appreciate your patience. See you soon Judy and thank you for supporting us.

    Report
37. OT

    OpenTable Diner

    Orlando

    5 reviews

    3.0

    5 reviews

    Dined on December 25, 2022

    overall3food4service2ambience2

    Service was slow. Food was ok. Crab bisque was Luke warm. Steak was good.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 28, 2022We are sorry to hear this. Feedback is needed to refine our systems, so thank you for sharing. We value each and every guest that comes through our doors. We have discussed this with our Chef's and service staff. Corrective actions have been made. Serving over 300 guests in 8 hours is no easy task and we clearly fell short with you. We hope you'll come back and allow us to show you that you are appreciated.

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38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service1ambience3

    Food was good however, the service was horrible and I mean beyond horrible. We should have left then but instead we tried to make the most of it. This restaurant was not busy for us to have such terrible service she just seemed to not care about our table. It started off with us sitting there for 15 full mins before she even walked over to say hello. Never refilled our glasses or asked if we wanted or needed anything after getting initial drinks or after food arrived. We ordered our food when drinks arrived and it still took an hour from initial sitting for it to arrive. Then we placed dessert orders which took 25 mins to arrive.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 28, 2022I am sorry to read about your experience with us. We strive to create an atmosphere where guests are for appreciating and I apologize that your server was not attentive. We were extremely busy and served over 300 guests in 8 hours. While this does not justify your experience as we do our best to organize the flow and number of tables our servers have, it does need to be said. We have looked into this and will be taking corrective actions to ensure this does not happen. Thank you for sharing.

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39. OT

    OpenTable Diner

    Orlando

    5 reviews

    2.0

    5 reviews

    Dined on December 25, 2022

    overall2food4service3ambience3

    Server was actually nice, the restaurant’s overall experience has declined, ordered a couple of appetizers only to learn a few minutes later from the server they ran out of one of them over the weekend (servers should know this prior to their shift), the entire table ordered the 8oz Filet as entrees, later I asked if I could order a burger to go, the server said of course then came back a fews later explaining they couldn’t accommodate the burger on a Holiday, 2 guests from our party forgot the filet leftovers on the table for approx 3 mins while we walked outside, we went back only to find out they threw away our leftovers, we were told “they’re moving fast today due to being busy”. We do not mind spending the money to have a good experience but if you’re going to charge these prices & present yourself as a higher end option, certain expectations are going to be there from guests, I don’t feel this restaurant & its staff currently knows how to accomplish that which is sad given the great potential.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 27, 2022We value your feedback and thank you for bringing it to our attention. We prepare our food, fresh, daily and with over 300 guests dining in 8 hours, running out of an item is possible. It is unlikely that we could know you left by accident or where you parked to find you being in a hotel. Even if it was a credit card, we couldn't. We do remove our burgers on holidays to make room for our featured dishes on our menu. Thank you for joining us on Christmas and for sharing your experience.

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40. BA

    BAS06

    Orlando

    7 reviews

    vip
    3.0

    7 reviews

    Dined on December 25, 2022

    overall3food2service3ambience3

    Maybe have your managers look at the food before it goes out. The presentation should be better than what came out last night.

    347 Grille by Coach Shula - The Westin Lake MaryResponded on December 27, 2022We are so sorry you feel our presentation should be better. We strive to create an experience that not only includes great food and service but also, attention to details. We obviously dropped the ball and I will be sure to relay this to our Chef's who plate each meal that leaves their kitchen. Thank you for sharing your time with us on Christmas Eve and we truly do value your feedback and will correct it. Thank you for bringing it to our attention.

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