Afternoon Tea at Caffe Concerto - Shaftsbury Av

3.7
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52 Reviews
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£25 and under
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Italian

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Pre/post Theatre
Afternoon Tea
Afternoon Coffee
Situated at the heart of London theatre it is an ideal location for before and after theatre meal or for a cake and a coffee. It sits in the midst of theatreland and museums. Whether you have an important meeting or you simply want to relax, Caffe Concerto would suit your needs

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What 52 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.8
food
3.6
service
3.8
ambience
3.5
value
Noise · Moderate
67% of people would recommend it to a friend
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A
Ashley
1 review
Dined on February 29, 2020
Overall3food3service5ambience4

The customer service was very good and they tended to us quickly when we needed something. The small desserts and cakes were very tasty as well as the smoked salmon and cream cheese in brioche buns. I personally don’t like tea so they allowed me to have one cup of coffee of my choice (latte) with my afternoon tea. There were a couple of downsides such as the cleanliness of some of the cutlery and plates. My fork looked as though there was cake smears as if someone had used it and it had not been cleaned. My sisters plate was also not very clean looking. These were replaced quickly when asked to be changed though. I would also suggest that a bigger pot of clotted cream is supplied with the scones as there was only one small pot of clotted cream to be shared between two people. I believe most people who go for afternoon tea are probably clotted cream lovers so I highly suggest supplying much more than what was supplied! The bread was also very dry as if it had been left out for a while. Overall my experience was ok and couldn’t fault the customer service but I think a few changed would make it so much better!

GC
GilC
Mobile
1 review
Dined on February 26, 2020
Overall4food5service4ambience5

My only complaint that out Groupon was meant to be for afternoon tea, optional Prosecco. When we asked for the Prosecco afterwards we were told it was only for afternoon tea, no Prosecco.

EI
EmmaI
1 review
Dined on February 18, 2020
Overall1food1service2ambience3

We arrived 5 minutes before our table was booked and were seated quickly. We ordered in the next 5 minutes - 35 minutes later we still didn't have our starter - which was a cold platter that simply needed serving on a plate. We complained and when it seemed that nothing was going to appear, we left the restaurant as we knew we didn't have enough time to eat and enjoy the meal. There were only 2 waitresses who were rushing around to take orders and also sell cakes from the counter. The woman next to us waited 30 minutes for a waffle with ice cream. we will never go there again for a pre-theatre meal and probably not at all.

M
Missa
London
2 reviews
Dined on January 24, 2020
Overall3food4service2ambience3

Never been here before and was suitably impressed when I walked in. Spacious, light, attractive layout. Food was decent, though chicken was overcooked and dry. It was adequate so I didn't complain. My service was reasonable, with the exception of the bill taking a long time. There appeared to be only 2 staff on the floor. The man taking the orders was clearly under pressure. He had zero customer service skills - no smile, greeting, asking if things were ok.... I witnessed clients leaving because they were kept waiting at the door, one couple seated at a dirty table (cleared later), another pair kept waiting at least 15 mins once seated. Overall it was ok but I probably won't go back. I also felt it was expensive and can get better quality and service elsewhere.

JB
JinodB
1 review
Dined on January 19, 2020
Overall2food2service1ambience1

I booked this venue for a small family reunion in London. I chose this venue amongst all because 4 years ago, me and my wife had a fantastic time after our Thriller musical show. The food and the service then was fantastic and we kept a good memory/experience of our time in the restaurant.
I am afraid, I cannot say the same about our experience this time around. I don't know if the management has changed but the experience was poor.
1) I don't think the menu on the day was the same as the one I saw on the website at time of booking
2) I was challenged by the supervisor when asking for the bottle of white wine to be ice cold. She was quite rude, albeit she tried to make up for it afterwards.
3) Whilst the desserts were nice, the main course was not up to standards and certainly not as I remember it the first time.

DC
DanailaC
London
1 review
Dined on December 24, 2019
Overall3food3service3ambience3

It's not my first time having afternoon tea there but 9n this ocation I am disappointed

OT
OpenTable Diner
London
3 reviews
Dined on December 17, 2019
Overall2food2service1ambience1

Even though I made an online booking and had a copy of my reservation,
the restaurant said they had no record of my booking and that set the tone
for the whole evening

Food warm warm and dry

Not recommended

JP
JoyP
Hertfordshire
1 review
Dined on December 17, 2019
Overall5food5service5ambience5

Prompt service and lovely food of massive proportions !! Thank you for making my daughters 16th so special

SP
SallyP
Yorkshire
1 review
Dined on December 12, 2019
Overall4food3service5ambience4

We had lunch and dinner and we had two really nice meals . The staff Chrissy and Kane were lovely.
Sally Pardon
And her 2 sisters

AL
AnnieL
New York Area
1 review
Dined on November 30, 2019
Overall4food4service3ambience3

Booking with Open Table online was a problem for the staff and they hadn't reserved my table which caused delay, discomfort and problems with providing the food. Fortunately I had called in and was able to show my booking in their diary. They pulled it back and did their best. I heard them ask someone else about an Open Table booking with a problem. Don't let it put you off but to avoid disappointment give them a ring to confirm your booking.

AD
AlisonD
Cambridge
1 review
Dined on November 30, 2019
Overall2food2service1ambience3

Had to wait for table despite booking. My food never arrived even though we asked for it 3 times!! Lovely place but shocking service .

OT
OpenTable Diner
1 review
Dined on November 23, 2019
Overall3food4service1ambience2

The waiter didn't smile once. We felt a nuisance for showing theatre tickets for our discount. The toilets were FILTHY. The sanitary bin was overflowing, the floor was covered in empty toilet paper rolls and it smelt. When we decided not to pay the discretionary service charge we were made to feel that WE were the rude ones

NE
NatashaE
Kent
1 review
Dined on November 18, 2019
Overall5food5service5ambience5

Service was really good and the food was delicious would definitely go there again

DS
DanielleS
Dublin
1 review
Dined on November 15, 2019
Overall2food3service2ambience1

Staff had no record of our booking when we arrived and they weren’t very friendly. Told me that I’d probably booked the wrong restaurant when I hadn’t. Food was average, nothing special.

CP
ClaireP
1 review
Dined on November 4, 2019
Overall3food1service2ambience2

Food was staile it felt like coz we had a groupon it felt like we wasnt welcome

CC
ChrissieC
London
2 reviews
Dined on October 31, 2019
Overall4food4service4ambience4

We had an pre theatre evening meal, not afternoon tea. The girls serving at the tables were very busy but polite and smiling the whole time. The food was very nice and well presented. There were vegan options on the menu.

TC
TamzinC
1 review
Dined on October 22, 2019
Overall5food5service5ambience5

We used a Groupon. There was a lot of food. Great location great service..

SE
SylvieE
London
2 reviews
Dined on October 16, 2019
Overall5food5service5ambience5

The food is very nice and the restaurAnt, very near the theatres
And a good price would recommend

CW
CarolW
Glasgow
1 review
Dined on October 16, 2019
Overall4food4service4ambience4

Nice food and awesome cakes something for everyone. Only downside no disabled toilet I have bad knees but managed slowly up and downstairs however others may be unable to do so.

C
Cinderella
Surrey
1 review
Dined on October 11, 2019
Overall5food5service5ambience5

Great attentive service and first class food. Good value for money, and ideal for a pre theatre meal.

MF
MarieF
London
1 review
Dined on October 5, 2019
Overall5food5service5ambience3

The person serving us was brilliant, helpful and really knowledgeable. An asset to the shop.

GH
GuyH
1 review
Dined on September 28, 2019
Overall4food4service5ambience5

A nice venue with a aimable ambiance. Not too much noice considering that it is a busy spot. The afternoon tea was delicious. The stad very friendly. Overall a very nice experience😁

KF
KarenF
London
2 reviews
Dined on September 18, 2019
Overall4food4service4ambience4

Convenient location opposite Guilgud theatre and lovely food.

MM
MandyMoo
1 review
Dined on August 23, 2019
Overall5food5service5ambience5

Amazing afternoon tea and service. Was really nice to relax and not feel rushed or against the clock. Good quality and quantity of sandwiches and cakes.

MS
MartinS
Essex
1 review
Dined on August 23, 2019
Overall5food5service5ambience5

Superb friends birthday celebration, staff most attentive - wonderful ambiance - thoroughly enjoyed every minute.

JO
JOdotS
London
1 review
Dined on August 19, 2019
Overall1food2service2ambience2

We like Caffe Concerto, not this branch though. They didn’t have a table for us, even though we booked, they had to move some people to accommodate us. The food was below average. The sandwiches on the afternoon tea were poor. Bland and cumbersome. The cakes were average but the Millionaires sandwich was dreadful. Service was unremarkable. Won’t recommend and won’t return. If you want afternoon tea, go somewhere better. Spoiled my daughters 16th Birthday celebrations. The tea was ok, but a teabag and not loose leaf, at an afternoon “tea” ???

AE
AmandaE
1 review
Dined on August 16, 2019
Overall5food5service5ambience5

Service was amazing, couldn't fault the food or atmosphere. Would visit again in a heartbeat.

CW
ChrisW
Orlando
1 review
Dined on August 9, 2019
Overall5food5service5ambience5

We had lunch there. Food was excellent and large portions so we did not have room for their lovely cakes .

T
Toots
London
1 review
Dined on August 7, 2019
Overall3food2service4ambience3

It was ok. You get what you pay for. The sandwiches were very basic and the scones were terrible. They were not homemade and were warmed up in the microwsve. By the time I went to eat mine it was really hard. The quality of food was not good. I also had grisel in my chicken sandwich. There were no brown bread options either. What I did enjoy was the Macarone cake filled with mango cream centre. The others were not great. The cold coffee drink option was also very good. Overall it was ok.

MG
MrsG
Manchester
2 reviews
Dined on August 3, 2019
Overall5food5service4ambience5

Lovely afternoon tea with a group of friends in a beautiful setting. Food was all nicely presented and tasted great. Plenty of it too. The restaurant was busy so it was difficult to attract the attention of the staff at times. The final bill was expensive as extra drinks came at a premium. I'd definitely return next time we're in London.

JH
JanetH
London
1 review
Dined on July 30, 2019
Overall5food5service5ambience5

Excellent afternoon tea, staff exceptional, thoroughly enjoyed and will be returning soon

j
vipjane
Los Angeles
13 reviews
Dined on June 11, 2019
Overall4food4service5ambience4

Excellent location close to theatres, good menu choices, good food and very good service even though very busy and apparent shortage of staff.

TP
TraceyP
Hertfordshire
2 reviews
Dined on May 29, 2019
Overall5food5service5ambience5

We had a lovely experience I took my mum for a treat before going to the theatre. She loved it. Great food.

VB
VickyB
London
1 review
Dined on May 9, 2019
Overall4food4service5ambience5

Perfect place to meet pre theatre. Our 6pm booking was intended for a quick, pre theatre supper and we got exactly what we wanted. Friendly and efficient service, a good ambience, and a broad choice of dishes (including afternoon tea if we'd wanted). Delicious pasta, generous salads, and a wide range of other choices: salmon, fish and chips, meat and chicken dishes. Lots of smaller options if you didn't want a main course. And a one minute walk from the Apollo theatre. Ideal

CD
ChanelD
1 review
Dined on May 5, 2019
Overall5food5service5ambience5

Our waiter, i didnt catch his name, but a short fair man with an accent was absoloutley amazing. So accommodating and helpful, and just made our visit even more enjoyable. The food and prosecco were also incredible! Will definitley return

C
Chocoholic62
London
3 reviews
Dined on April 6, 2019
Overall3food3service3ambience3

Firstly we did not have afternoon tea, we booked for an early evening meal.
We were seated quickly, and then as another table became vacant moved to a larger table.
My friend ordered goats cheese starter and was served mozzarella sticks, when he pointed this out to the waiter, the waiter asked who had taken the order, my friend pointed out the waitress who was called over and she asked" do you not like them
?" to which my friend again pointed out this was not what he had ordered, eventually they were removed from the table but by the time the correct starter was served I had finished mine...
When main courses arrived my friend asked if he could have some bread to go with his, the waitress appeared with two pale slices from a cheap and nasty sliced loaf!!
Dessert was the best part of the meal.
We refused to pay the 12 and a half % service charge which caused much confusion and four members of staff to attend at the table one by one while paying the bill.
I was unable to use the toilet as it was disgustingy dirty and with no toilet paper.
Would I recommend? ....only if you want coffee and cake.

h
hc113
1 review
Dined on March 30, 2019
Overall3food4service2ambience3

I thought the food was lovely and found it all very charming. However, the service was the only area which I felt let it down as a few of the staff did not seem to know what they were doing and it was a bit disappointing. The manager was brilliant but we could tell that she was struggling due to a few of the staff being less successful at creating a peaceful dining experience. However overall very lovely experience

SB
StephanieB
London
2 reviews
Dined on March 28, 2019
Overall5food5service5ambience5

Lovely cake and sandwich selection. Authentic decor. Friendly waiters, quick to swerve and take that photo!

OT
OpenTable Diner
London
1 review
Dined on March 19, 2019
Overall4food4service4ambience5

We had a voucher for afternoon tea for £19. This was great value. The list price is £35 which I wouldn’t pay. The place is nice, food is good. I’d recommend it, but look for a deal.

NN
NoelaN
London
1 review
Dined on March 16, 2019
Overall5food5service5ambience4

I went with my partner for an afternoon tea for two and although we had a voucher no one looked at us differently. I loved that it was not a very big branch and we The metre placed us into a seat immediately as I had a reservation. The food was very good and in quantity so we couldn’t finish it. However there was a plant next to me and before we leave there were many moths on our table. I love plants in shops however they need care and attention otherwise they get moths. That’s the only thing that bothered me.

FAQs

Afternoon Tea at Caffe Concerto - Shaftsbury Av is rated 3.7 stars by 52 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.