Afternoon Tea at Caffe Concerto - Shaftsbury Av
I booked this venue for a small family reunion in London. I chose this venue amongst all because 4 years ago, me and my wife had a fantastic time after our Thriller musical show. The food and the service then was fantastic and we kept a good memory/experience of our time in the restaurant.
I am afraid, I cannot say the same about our experience this time around. I don't know if the management has changed but the experience was poor.
1) I don't think the menu on the day was the same as the one I saw on the website at time of booking
2) I was challenged by the supervisor when asking for the bottle of white wine to be ice cold. She was quite rude, albeit she tried to make up for it afterwards.
3) Whilst the desserts were nice, the main course was not up to standards and certainly not as I remember it the first time.
It's not my first time having afternoon tea there but 9n this ocation I am disappointed
Even though I made an online booking and had a copy of my reservation,
the restaurant said they had no record of my booking and that set the tone
for the whole evening
Food warm warm and dry
Prompt service and lovely food of massive proportions !! Thank you for making my daughters 16th so special
We had lunch and dinner and we had two really nice meals . The staff Chrissy and Kane were lovely.
And her 2 sisters
Booking with Open Table online was a problem for the staff and they hadn't reserved my table which caused delay, discomfort and problems with providing the food. Fortunately I had called in and was able to show my booking in their diary. They pulled it back and did their best. I heard them ask someone else about an Open Table booking with a problem. Don't let it put you off but to avoid disappointment give them a ring to confirm your booking.
Had to wait for table despite booking. My food never arrived even though we asked for it 3 times!! Lovely place but shocking service .
The waiter didn't smile once. We felt a nuisance for showing theatre tickets for our discount. The toilets were FILTHY. The sanitary bin was overflowing, the floor was covered in empty toilet paper rolls and it smelt. When we decided not to pay the discretionary service charge we were made to feel that WE were the rude ones
Service was really good and the food was delicious would definitely go there again
Staff had no record of our booking when we arrived and they weren’t very friendly. Told me that I’d probably booked the wrong restaurant when I hadn’t. Food was average, nothing special.
Food was staile it felt like coz we had a groupon it felt like we wasnt welcome
We had an pre theatre evening meal, not afternoon tea. The girls serving at the tables were very busy but polite and smiling the whole time. The food was very nice and well presented. There were vegan options on the menu.
We used a Groupon. There was a lot of food. Great location great service..
The food is very nice and the restaurAnt, very near the theatres
And a good price would recommend
Nice food and awesome cakes something for everyone. Only downside no disabled toilet I have bad knees but managed slowly up and downstairs however others may be unable to do so.
Great attentive service and first class food. Good value for money, and ideal for a pre theatre meal.
The person serving us was brilliant, helpful and really knowledgeable. An asset to the shop.
A nice venue with a aimable ambiance. Not too much noice considering that it is a busy spot. The afternoon tea was delicious. The stad very friendly. Overall a very nice experience😁
Convenient location opposite Guilgud theatre and lovely food.
Amazing afternoon tea and service. Was really nice to relax and not feel rushed or against the clock. Good quality and quantity of sandwiches and cakes.
Superb friends birthday celebration, staff most attentive - wonderful ambiance - thoroughly enjoyed every minute.
We like Caffe Concerto, not this branch though. They didn’t have a table for us, even though we booked, they had to move some people to accommodate us. The food was below average. The sandwiches on the afternoon tea were poor. Bland and cumbersome. The cakes were average but the Millionaires sandwich was dreadful. Service was unremarkable. Won’t recommend and won’t return. If you want afternoon tea, go somewhere better. Spoiled my daughters 16th Birthday celebrations. The tea was ok, but a teabag and not loose leaf, at an afternoon “tea” ???
Service was amazing, couldn't fault the food or atmosphere. Would visit again in a heartbeat.
We had lunch there. Food was excellent and large portions so we did not have room for their lovely cakes .
It was ok. You get what you pay for. The sandwiches were very basic and the scones were terrible. They were not homemade and were warmed up in the microwsve. By the time I went to eat mine it was really hard. The quality of food was not good. I also had grisel in my chicken sandwich. There were no brown bread options either. What I did enjoy was the Macarone cake filled with mango cream centre. The others were not great. The cold coffee drink option was also very good. Overall it was ok.
Lovely afternoon tea with a group of friends in a beautiful setting. Food was all nicely presented and tasted great. Plenty of it too. The restaurant was busy so it was difficult to attract the attention of the staff at times. The final bill was expensive as extra drinks came at a premium. I'd definitely return next time we're in London.
Excellent afternoon tea, staff exceptional, thoroughly enjoyed and will be returning soon
Excellent location close to theatres, good menu choices, good food and very good service even though very busy and apparent shortage of staff.
We had a lovely experience I took my mum for a treat before going to the theatre. She loved it. Great food.
Perfect place to meet pre theatre. Our 6pm booking was intended for a quick, pre theatre supper and we got exactly what we wanted. Friendly and efficient service, a good ambience, and a broad choice of dishes (including afternoon tea if we'd wanted). Delicious pasta, generous salads, and a wide range of other choices: salmon, fish and chips, meat and chicken dishes. Lots of smaller options if you didn't want a main course. And a one minute walk from the Apollo theatre. Ideal
Our waiter, i didnt catch his name, but a short fair man with an accent was absoloutley amazing. So accommodating and helpful, and just made our visit even more enjoyable. The food and prosecco were also incredible! Will definitley return
Firstly we did not have afternoon tea, we booked for an early evening meal.
We were seated quickly, and then as another table became vacant moved to a larger table.
My friend ordered goats cheese starter and was served mozzarella sticks, when he pointed this out to the waiter, the waiter asked who had taken the order, my friend pointed out the waitress who was called over and she asked" do you not like them
?" to which my friend again pointed out this was not what he had ordered, eventually they were removed from the table but by the time the correct starter was served I had finished mine...
When main courses arrived my friend asked if he could have some bread to go with his, the waitress appeared with two pale slices from a cheap and nasty sliced loaf!!
Dessert was the best part of the meal.
We refused to pay the 12 and a half % service charge which caused much confusion and four members of staff to attend at the table one by one while paying the bill.
I was unable to use the toilet as it was disgustingy dirty and with no toilet paper.
Would I recommend? ....only if you want coffee and cake.
I thought the food was lovely and found it all very charming. However, the service was the only area which I felt let it down as a few of the staff did not seem to know what they were doing and it was a bit disappointing. The manager was brilliant but we could tell that she was struggling due to a few of the staff being less successful at creating a peaceful dining experience. However overall very lovely experience
Lovely cake and sandwich selection. Authentic decor. Friendly waiters, quick to swerve and take that photo!
We had a voucher for afternoon tea for £19. This was great value. The list price is £35 which I wouldn’t pay. The place is nice, food is good. I’d recommend it, but look for a deal.
I went with my partner for an afternoon tea for two and although we had a voucher no one looked at us differently. I loved that it was not a very big branch and we The metre placed us into a seat immediately as I had a reservation. The food was very good and in quantity so we couldn’t finish it. However there was a plant next to me and before we leave there were many moths on our table. I love plants in shops however they need care and attention otherwise they get moths. That’s the only thing that bothered me.
The service was excellent, the waitress and manager made I and my husband welcomed. The food was exceptional and tasted really good. I would highly recommend to anyone who loves a great afternoon tea with some wine.
Wow! My girlfriend and I were amazed with the external and internal decor, not only that the afternoon tea for two is indeed value for money. The selection of mini tarts serve were delicious. The service is friendly, our waitress Natalia serve as well. We also inquired about their wedding cakes. When will get married surely will order one of their cakes. It’s our first time to dine in in this restaurant but our first positive impression and experience will be worth noted for. We’ll highly recommend this place to dine and relax while savouring their delicious cakes selection.
I booked as a test due my daughter’s birthday. The Restaurant had no record of our booking when we arrived.
The egg sandwiches were inedible due to copious amounts of mustard that had been smeared onto the bread and the other sandwiches were dry. They had either been stored without being covered or were old.
Scones were heavy. Cakes were dry.
The tea was nice and hot.
The restaurant could do something about the torn seating, and the waiters could be more attentive after they have served the customers, but overall a good experience with a waiter who was thoughtful in joining a table to ours so we could have more room.