- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Sanitizer or wipes provided for customers
Went to celebrate our son’s graduation. Our family of seven was sat quickly, the server was attentive and thorough and the ambiance welcoming. The food came out flawlessly and was simply delicious. We will save this place as a favorite and be sure to return.
When we arrived we were seated pretty quickly as we had a 6:30pm reservation. When the waitress came to the table to take our drink order, we informed her we were ready to order our dinner also. Instead of bringing the dirty dishes from another table (which she had in her hand) into the kitchen first, she placed the dirty dishes on our table and asked us for our order. I looked at the dishes and just shook my head... so the appetizer came, the salads came and then nothing for 24 minutes. The waitress did not come back to say anything until 2 minutes before the food came telling us that they just finished a table of 17 people...and our food will be out shortly. So now the food comes by a different server and it is not correct, so they bring part of my meal back into the kitchen. I had asked for tarter sauce for the fish that was still remaining on my plate and it did not come back until the other correction was made.. Being in the business for many years, I find the service at American Lobster sub-par. The one upside to the whole experience is that the food was good. However, the service was not. I have not decided whether we will return or not. I have never tipped under 25 % ever in my entire life and last night for the very first time I did. The young lady that was clearing other tables (bus-girl), and resetting them was very pleasant and I tipped her something for getting me a to-go box.
Everything is always amazing! The staff, the food, the management… our favorite place. Couldn’t ask for better!
The whole experience was great. Ashley our server was attentive and courteous. When I had to utilize the restroom I encountered another wonderful server. She was more mature but extremely kind. The food was absolutely delicious and prepared the correct way. Pricing a bit high but well worth the price.
Small portions, very pricey and was awake sick to my stomach all night afterwards. Would not return.
Food was excellent,menu had a good variety. Everything cooked precisely and so tasty.
The service and atmosphere were good, but the food wasn't what I would have expected. Our appetizer (crab and spinach dip) as well as drinks were great, but the dinner was not good. We got the lobster roll and seafood trio for dinner and while the lobster roll was moderate, one set of crab legs was so salty I couldn't eat it. The rest of the plate was average, but with the one set of legs being that bad I'm giving the overall only 3 stars.
Food was delicious! Had the Halibut and lobster bisque. Fish was cooked perfectly and the bisque had lots of lobster chunks. Excellent service- Kim was our waitress- very attentive!
Enjoyed the food and service provided! Server was nice and made sure we had everything we needed
Always a good meal. Loved seeing smiling faces! We'll be back again soon!
Service was great and the food was very good. I had the Lobster Roll which was very tasty and the portion was quite large.
Our server was not forthcoming about specials or menu knowledge. The food was not as good as when first opened. So much salt was used. The service was very slow. There must have been a problem in the kitchen or with our order. Instead of being honest, the server flubbed her way through an explanation. Other tables with larger parties, who were seated after us, were served and left much earlier than our small party of three.
1st time I ate here the food was good. This time there were so many things wrong. Not sure I'll go back. Worst lobster bisque I ever tasted. Scallops wrapped in bacon were overcooked and bacon was crisp and dried out. Waited about 45 minutes for steamed clams! When our food came the zucchini & squash vegetable was good but they never brought me my salad so I got that after I started eating my meal. The French fries are the best thing there. The Lobster mac & cheese had only very small pieces of lobster, you had to hunt for them. The fish & chips looked good and the Crab salad was nice and a large portion. Clearly they do not have enough help and we didn't mind too much spending over 2 hours for lunch!
Great place and food. Seafood excellent and wings and burgers are better than most pubs in area.
Dinner for 2 at 6 PM on a recent Friday evening. Arrived a few minutes early and were seated right away. Met our server and drinks were ordered. Both arrived quickly and were very good. Apps and dinner orders were put in and all was well. A couple SNAFU's and our apps were still nowhere in sight. Apologies made and accepted and a little while later our salads came out. About 45 minutes had passed. Both salads were great. I suggest you try the Cusabi dressing. Not too hot and nice and creamy. Finished salads and still no apps in sight. Bisquits were offered and delivered. Very good. Some apps came out , looked like ours, but they went to an adjacent table that came in 30 minutes after our seating. Another 20 minutes or so and our server was again apologizing for the delay and mix up. Soon after, our apps did arrive. We had the Scallops wrapped bacon and the sweet and spicy scallops. They were both very good and done very well. Our dinners were brought out about 15 minutes later. Both dinners were good with DW's being the better choice. Desert and coffee ordered to end the night. Total time was 2 hours and 45 minutes from start to finish. Like I said, there were a couple snafu's and apologies. There was an adjustment in out check. This being said, we will return and try again with some different choices. All in all, since we were in no hurry anyway, it was an okay visit. We will be looking for better next time because these things happen.
I would have to say that the food was very good. The menu was a bit pricey; however, the food was fresh. I made a reservation on line and then changed it with no problems. We were seated upon arrival. Our server was extremely versed on the menu and answered all questions without any hesitations. Overall, a very positive experience...
Food was very good but too pricey!
Service was fine.
I had a party of 7 and we all liked the food but felt it was over priced. Our server was outstanding and the reasturant was immaculate! We did purchase up sales like alchohol and deserts but quanity/quality versus price just wasn't there for us. We would go back so I definitely think you should try it out.
Food waa amazing. Fresh lobster cooked to perfection Wait staff extremely friendly and helped each other with their respective duties.
Mother’s Day was excellent due to the great food and stellar service. We were sat early when we arrived ahead of our reservation time. The staff were courteous and accommodating.
Everything was very good except the time it took to get our food. The appetizers were very slow in coming and we waited about an hour to get the main course. We arrived about 1:05 and did not leave until after 3.00 and we didn't linger or have desert. Too long!
Very good cocktails. The specials and competitively priced. Though the lobster tails were a little mushy on the bottoms but not a huge deal. Everything from the apps to the entrees was delicious.
Really nice experience. Good food and good service!
Maggie was our server and she was exceptional! Very personable and knowledgeable about the menu
Have been wanting to eat here since they’ve opened. Finally had the chance and zero regrets! Awesome food, server was great. Overall good night. Will definitely be back!
Everything was great- so many awesome choices. Will be going again
Just ok..nothing special. Ambience none. It wasn’t really what we expected .
Service was extremely slow. Dinner for four took two hours. Food was good, waitress was nice and well mannered but not attentive to our table’s needs.
Food and service was outstanding.
Service was very slow and steak did not come out cooked properly
This was our third visit and the first visit on a Saturday night. Because they were very busy, the service seemed to suffer from other visits. The noise level was above what we had experienced on previous visits.
We would definitely return, but we would not return on a Saturday.
Save yourself the drive and money! Half our order was cold, the other half was burnt. Our waitress seemed to disappear for long periods of time. Our overall experience took longer than two hours.
Quantity & quality of food should have been better to match the pricing. Understaffed so extremely slow. However, waitress was great just but slow due to not enough wait staff.
Can’t beat the clam special on a Sunday! They were very good and service was excellent! Will be telling all my friends and we will be back!
good food good service plenty of menu items for everybodys taste
Well our experience started off bad when we ordered our drinks. My wife ordered a beer and I ordered a Long Island Ice Tea. When the drinks arrived mine came with fruit which still had a piece of the sticker on it that was starting to detach in my drink. We ordered appetizers and salads that came out in the proper amount of time. Afterwards the dinners came out and the waitress dropped them off and left. My wife ordered a lobster tail and it came out not fully cooked all the way through. Mean while our waitress was nowhere to be found. She finally showed up because 2 other tables came in for here to service. We got her attention and she took the lobster tail back to get another one done the proper way. In the mean while she never did bring out dinner rolls to our table and the only reason that we noticed is that the 2 new tables all got rolls with their orders. The new lobster tail dinner came out well after I had finished my meal. She never made any other attempt to come over and try to calm the situation. Never asked if we wanted dessert at this point we were just disappointed and wanted to get out of there. On the way out the manager stopped us and talked to us about our experience and said the she would remove the lobster tail dinner from our bill and refund the money. She said it was no right that that happened to us and we should not pay for it. I asked her about the dinner rolls and she din not know about that and I also told her that the bar tender needs to remove the stickers when cutting fruit for drinks. Left a very unpleasant experience for our anniversary dinner.
The food served was excellent. At our table we had Scallops, Lobster, Crab Cakes and Lobster Mac & Cheese, all were delicious and well presented. Menu is at a higher price point, but overall well worth it.
Our reservations were for 5:15. My husband got an appetizer which was good. We waited 50 minutes for our entrees. My husband ordered surf & turf, with the steak being cooked medium. I came medium well. I ordered flounder stuffed with crab meat. The flounder was over cooked. It was dry & very crispy on the bottom. We paid approximately $120.00 for our dinner. For the price we paid, I could have went to another local establishment & had a fantastic meal. I feel the meals were overpriced & not very good. Our waitress was Ashley & she was fantastic. I don't think we will be going back to American Lobster again.
Great cheese burger, lobster Mac and cheese, everything was great.
You can order delivery directly from American Lobster using the Order Online button. American Lobster also offers takeout which you can order by calling the restaurant at (610) 881-4031.
American Lobster is rated 4.4 stars by 156 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.