Brio Italian Grille - Naples - Waterside

Sort by

Filters

1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   We went for a birthday dinner. Had a great booth. Waitress was very nice. Had a delicious tiramisu dessert. Thank you!

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   Thank you for celebrating with us at Brio Italian Grille! We appreciate you sharing your experience with us and hope you visit us again soon.

   Report
2. OT

   OpenTable Diner

   New York Area

   1 review

   vip
   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Drinks were NOT generous.

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

   Report
3. TF

   TallFork

   Tampa

   13 reviews

   vip
   5.0

   13 reviews

   Dined 4 days ago

   overall5food4service5ambience5

   Our server was great, so kind and attentive!!

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   Thanks! We're always happy to hear our team is going above and beyond for our guests. We look forward to serving you again.

   Report
4. PM

   PattyM

   New Orleans

   23 reviews

   vip
   4.0

   23 reviews

   Dined 6 days ago

   overall4food4service4ambience5

   A lovely lunch with good but average food.

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   Thank you! We hope to serve you again soon.

   Report
5. TP

   TillyP

   Naples

   10 reviews

   vip
   4.0

   10 reviews

   Dined on May 16, 2022

   overall4food4service5ambience4

   We had a lovely evening, thank you. Domenika is fabulous. Thank you!

   Report
6. CM

   ChristopherM

   Naples

   2 reviews

   2.0

   2 reviews

   Dined on May 14, 2022

   overall2food2service4ambience4

   Fried calamari very under cooked "Sorry, we're out of Pesto", in an Italian restaurant, on a Saturday night, in an up-scale mall ??? Servers attempted to bring us other table's food three times Chopped salad with Asparagus, had no asparagus, everything was "Chopped" too small Salmon on the salad was good quality, good portion at 7:30 PM, "Oh we have to make a pot of coffee" If there was a manager there, he should go back to being the dishwasher...

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

   Report
7. V

   Vince

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on May 14, 2022

   overall5food5service5ambience5

   Outdoor patio was a perfect setting.

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   Thank you! We hope to serve you again soon.

   Report
8. OT

   OpenTable Diner

   Croatia

   2 reviews

   5.0

   2 reviews

   Dined on May 11, 2022

   overall5food5service5ambience5

   So long, and thanks for all the fish!

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

   Report
9. MO

   MikeO

   Milwaukee

   10 reviews

   vip
   3.0

   10 reviews

   Dined on May 10, 2022

   overall3food3service3ambience4

   It seems that the Brio has lost a step. The food wasn't great. The servers were trying but they seemed a bit understaffed as many restaurants are right now. It still is a nice setting.

   Brio Italian Grille - Naples - WatersideResponded 2 days ago

   We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

   Report
10. CC

    CarnC

    Exclusive

    5 reviews

    4.0

    5 reviews

    Dined on May 10, 2022

    overall4food3service5ambience4

    The server was exceptional

    Brio Italian Grille - Naples - WatersideResponded 2 days ago

    Thanks! We're always happy to hear our team is going above and beyond for our guests. We look forward to serving you again.

    Report
11. OT

    OpenTable Diner

    Naples

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    the food was amazing, the place was wonderful! great service and staff

    Brio Italian Grille - Naples - WatersideResponded 2 days ago

    Thank you. We look forward to serving you again and providing you with an unforgettable experience!

    Report
12. CL

    CindyLoo

    Chicago

    6 reviews

    2.0

    6 reviews

    Dined on May 8, 2022

    overall2food3service1ambience2

    Service was terrible. Never received the salad I ordered, waiter did not bring any water or bread. It was a disappointing birthday/Mother’s Day celebration.

    Report
13. N

    Naplesgirl

    Naples

    37 reviews

    vip
    5.0

    37 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great waitress who helped make Mothers Day special ! Something for everyone on the menu —heard great raves about the Lasagne !

    Report
14. NF

    NicoleF

    Naples

    4 reviews

    4.0

    4 reviews

    Dined on May 8, 2022

    overall4food3service5ambience3

    Mother’s Day. Service was great. But. . Out of steak for salad at 5:15? No lemon for seafood? Missing Parmesan, capers, & side lemon for appetizer? Still nice, but not sure if we would put it on our go-to list.

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service4ambience5

    Great table! Food was delicious! Service was good but got a little slow towards the end; but I appreciate not being rushed! Overall it was very satisfying!

    Report
16. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience4

    Celebrated Mothers Day with another couples whose children are not in Naples

    Report
17. WS

    WilliamS

    New England

    10 reviews

    3.0

    10 reviews

    Dined on May 7, 2022

    overall3food3service3ambience4

    The food was good but not great. I had Salmon Fresca. It had to much balsamic glaze which overpowered the fish. The desert which was chocolate cake with ice cream was wonderful. Our server Domica was very personable. The only fault was the servers delivered the entrees and the warm appetizers at the same time. Not good! Dominica was annoyed but not as much as we were.

    Report
18. OT

    OpenTable Diner

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    amazing date went super well and manager mimosa stopped by and gave us a nice card and free desert.

    Report
19. SL

    ScottL

    Naples

    10 reviews

    4.0

    10 reviews

    Dined on May 5, 2022

    overall4food4service5ambience4

    Always have a good experience at Brio. Consistent food and decent value

    Report
20. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service4ambience5

    Good food great service. Was able to cater to special food requests

    Report
21. CG

    CouplefromGeorgia

    Naples

    51 reviews

    vip
    4.0

    51 reviews

    Dined on April 30, 2022

    overall4food4service4ambience4

    Food was very good as usual and our server, Adrienn, was very friendly, attentive and efficient.

    Report
22. RC

    RobertC

    Naples

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food3service4ambience4

    Food was good. Calamari just lightly fried and Caprese salad was excellent. Entrees were very good. Filet Medallions were excellent. Server, Alberto was excellent also.

    Report
23. MS

    MaryS

    Naples

    2 reviews

    3.0

    2 reviews

    Dined on April 29, 2022

    overall3food3service1ambience5

    Our waitress did not greet us or introduce herself - just curtly asked for drink orders. Drinks came before water. She was not at all friendly - got our drinks mixed up - food was barely warm, she got our bills backwards. My companion was charged $22 for a glass of house white wine (which is outrageous!), which the waitress could have warned her about, or given her a better explanation rather than, "That's all we have." Brio has heretofore been my favorite restaurant - good food, nice ambiance, friendly, efficient waiters and greeters, so we were would not have complained, since every experience cannot be perfect, but since you asked...........

    Report
24. d

    deedee

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on April 28, 2022

    overall3food3service2ambience3

    Food was ok, service was bad. I'm not sure if they were short on staff but our waitress was very slow and gave minimum service . Maybe it was just this location or a " bad " night. We have eaten at other locations with no problems

    Report
25. OT

    OpenTable Diner

    Naples

    4 reviews

    vip
    5.0

    4 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    Much better than last time! Thanks!

    Report
26. m

    maryloug

    Naples

    12 reviews

    2.0

    12 reviews

    Dined on April 27, 2022

    overall2food2service3ambience4

    We were never brought bread. Our chicken dishes or less than desirable

    Report
27. CR

    ChristieR

    Louisville

    6 reviews

    3.0

    6 reviews

    Dined on April 26, 2022

    overall3food3service2ambience3

    Have dined at Brio many, many times for years. Last evening, there were too many screw ups on the part of the wait staff that were unacceptable. Unfortunately, we were entertaining guests from out of town.

    Report
28. JR

    JRP1

    Naples

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    Mike, our server, was fantastic! I’ll be back. J R

    Report
29. M

    Mema

    Naples

    15 reviews

    5.0

    15 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    I had a reservation but we chose to wait less than 15 minutes for an outside table, service was great,our server very knowledgeable and timed perfectly for our showtime. The happy hour prices for food and drink are great and the food ample and delicious. I would definitely recommend this restaurant and plan to return.

    Report
30. WC

    WCMIKE

    Naples

    20 reviews

    vip
    2.0

    20 reviews

    Dined on April 24, 2022

    overall2food2service2ambience3

    Our experience at Brio on April 24 was really terrible. We arrived just before noon and were seated outdoors in a high top table. We asked for coffee and water when the menus arrived. The coffee was cool and vivid lip stick stains were on my coffee mug. We were served dirty mugs. This is bad in good times, in times when covid is still around, it is inexcusable. The server replaced the coffee with clean mugs but cool coffee. We ordered a vegetable and a sausage scramble. The vegetable scramble was average. The sausage scramble was awful. The eggs were burnt and there was very little sausage in the scramble. This cost $50.00 and it wasn't worth $5.00. Brio was once offered top quality food and service. No longer. It is a bad restaurant, with low quality control and subpar service.

    Report
31. R

    Referee

    Naples

    17 reviews

    vip
    3.0

    17 reviews

    Dined on April 23, 2022

    overall3food3service4ambience3

    Mixed drinks poor. You never could even taste the alcohol. Don’t order a mixed drink. Stay with wine.

    Report
32. OT

    OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined on April 23, 2022

    overall1food1service1ambience1

    After fifteen minutes of not being acknowledged that we had already been seated, we had to flag down a guy working the host stand to ask for a server only to find out the manager was holding a meeting with the servers. A manager holding a meeting with staff during the dinner hour on a Saturday night is unconscionable. The manager should be terminated. Once a server acknowledged our existence, she with a very foul attitude said I will be back in a bit. Needless to say we left and had a wonderful dinner at the neighboring restaurant.

    Report
33. ED

    ED244

    New York Area

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food2service2ambience3

    I've been to Brios many times and this way by far the worst experience. We specifically asked to be sat in a special area and when it came time for our reservation they had just sat the entire area with people who hadn't had reservations. We waited for a while until a table opened and the front desk never noticed when it became available, so we had to tell them before they sat someone else there who hadn't been waiting. The food was not great, and our server seemed to forget about us to the point where we were never even given glasses of water. It was my birthday and they forgot dessert and we had to ask for a dessert menu. Very awkward and disappointing.

    Report
34. BW

    BradW

    Naples

    30 reviews

    vip
    5.0

    30 reviews

    Dined on April 22, 2022

    overall5food5service5ambience5

    We sat outside at a high top. Enjoyed happy hour and dinner. Our waiter Elijah was the best!!!

    Report
35. OT

    OpenTable Diner

    Naples

    2 reviews

    5.0

    2 reviews

    Dined on April 21, 2022

    overall5food5service5ambience5

    Bartender Kathleen is the best!

    Report
36. EE

    EasyEd

    Philadelphia

    142 reviews

    vip
    4.0

    142 reviews

    Dined on April 21, 2022

    overall4food5service4ambience5

    Our girlfriends met here fir lunch before our spa treatments. Always a fun time

    Report
37. JM

    JohnM

    Naples

    24 reviews

    vip
    5.0

    24 reviews

    Dined on April 20, 2022

    overall5food5service5ambience5

    Always consistent and a nice break from 5th Avenue prices! The shrimp/eggplant app and bruschetta are a must.

    Report
38. OT

    OpenTable Diner

    Washington DC

    2 reviews

    vip
    1.0

    2 reviews

    Dined on April 18, 2022

    overall1food1service1ambience1

    We had a horrible experience. We waited for a server for 25 mins after being seated. We then ordered our drinks and got them 25 mins later (and they were wrong so waited another 10 Mins). We got bread 50 mins after we sat down and after asking twice for it. We finally got up and left after waiting an hour and 10 mins after we ordered (and our entrees were still not out) as the waiter collected our empty drink glasses asked away and never even asked if we wanted anything else to drink. I get that there are staffing issues but when all the tables around you who came many minutes AFTER you are done eating before you even get bread it is ridiculous. Will not be going back which is sad as I used to frequent the restaurant. They should only allow for enough reservations as they can handle. The managers were of no help either.

    Report
39. JS

    JanetS

    Naples

    7 reviews

    4.0

    7 reviews

    Dined on April 18, 2022

    overall4food4service4ambience4

    I love sitting outside at Brio, but we were seated inside last night; it was still terrific. Both of us loved our dinners, practically licked our plates then we split the warm chocolate dessert, again cleaning the plates. It was really busy, but our server was attentive and we relaxed over the whole meal. Outstanding evening.

    Report
40. l

    lynn

    Naples

    34 reviews

    vip
    4.0

    34 reviews

    Dined on April 18, 2022

    overall4food4service4ambience4

    So sad that there is a lack of staff so empty outside tables stay unoccupied so service will not be effective. Bummer for all!

    Report