Burntwood Tavern - Rocky River

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1. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Always a very nice time and great food!

   Report
2. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on January 23, 2023

   overall5food5service5ambience5

   Chicken sliders are delicious, and the Tavern Tots were awesome.

   Report
3. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on January 20, 2023

   overall5food5service5ambience5

   Food was excellent. Service was great.

   Report
4. L

   Lauro1231

   New York Area

   3 reviews

   vip
   3.0

   3 reviews

   Dined on January 15, 2023

   overall3food2service4ambience4

   Great service. My food (mahi tacos) was pretty awful. Cold, drenched in wet overdressed cabbage and flavorless.

   Report
5. OT

   OpenTable Diner

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on January 12, 2023

   overall4food4service5ambience5

   We had a belated Christmas lunch with our Aunts. The service was excellent. The food was great. The onion soup was not very hot, but the waitress did take it off the bill. We sat and talked and we did not feel rushed. Waitress did continue to check on us until we left. We appreciated the hand blown glass light fixtures which made for a unique experience.

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6. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on January 9, 2023

   overall5food5service5ambience5

   We go to Burntwood at least once a week. Everything is always good.

   Report
7. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined on January 6, 2023

   overall5food5service5ambience5

   Food was awesome and our server Donovan was very excellent.

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8. OT

   OpenTable Diner

   Cleveland

   1 review

   3.0

   1 review

   Dined on January 1, 2023

   overall3food3service3ambience4

   I know every business is struggling with staffing so I hesitate to criticize. Everything was mediocre. Per the Burntwood usual. Such a beautiful space, I just wish the food and service were a little better. But it’s still good enough that I go back.

   Report
9. RP

   RobertaP

   Cleveland

   9 reviews

   1.0

   9 reviews

   Dined on December 16, 2022

   overall1food1service1ambience4

   We waited a long time for our food and then the waitress brought the wrong food. When we finally got our food it was cold and not not good at all. the chicken marsala was hard as a rock and the mahi mahi was fishy tasting. They didn't charge us for the chicken and we did get two glasses of wine on the manger. But, it was my boyfriend's birthday so it was not what we had expected at all. Usually we have a really good experience at Burntwood.

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10. JH

    JoyH

    Cleveland

    12 reviews

    vip
    4.0

    12 reviews

    Dined on December 14, 2022

    overall4food3service5ambience5

    Holiday lunch w family

    Report
11. JO

    JOHNm

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on December 10, 2022

    overall3food3service2ambience4

    Drinks way overpriced. $20 for a Moscow Mule ? Service just ok , had to remind waitress several times to bring water ,silverware, appetizer plates

    Report
12. RP

    RobertaP

    Cleveland

    10 reviews

    5.0

    10 reviews

    Dined on November 11, 2022

    overall5food5service5ambience5

    Burntwood Tavern is one of my favorite places to eat. I enjoy the atmosphere and the food. I like sitting on their patio any time of the year. The food is good and the prices are fair.

    Burntwood Tavern - Rocky RiverResponded on November 14, 2022Thank you so much for your wonderful review, Roberta! We appreciate you taking the time to leave us feedback. Hope to see you again soon! -Lauren, Manager

    Report
13. OT

    OpenTable Diner

    Cleveland

    5 reviews

    vip
    1.0

    5 reviews

    Dined on October 28, 2022

    overall1food1service1ambience1

    Bad experience went at reservations time and they said kitchen backup and you can just sit at the bare. We went for dinner not for drinks after traveling . We left and had to go to a different restaurant.

    Burntwood Tavern - Rocky RiverResponded on November 1, 2022We are extremely sorry to hear about your experience. We do try very hard on adaily basis to make sure our Guest's leave our restaurant happy, but it seems we failed during your last visit. Again, we do apologize for the negative experience and are working on improving on making our Guest's experiences positive. -Rich Zawrotuk, General Manager

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14. DB

    DianeB

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on October 23, 2022

    overall3food3service5ambience5

    The salad was pretty wilted, but everything else seem to be OK or better than OK

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15. PJ

    PaulJ

    Cleveland

    13 reviews

    2.0

    13 reviews

    Dined on October 10, 2022

    overall2food4service2ambience3

    Generally pretty poor. We went to celebrate a 94th birthday and we're placed at a table in the back room and forgotten about. Had to go to the bar to get drink refills. The restaurant was out of five entrees and 20 minutes after we placed our order we we told they were also out of the sides three of our party had ordered. The food did come an hour a twenty minutes after we were seated and the total time at the Burntwood tavern was one hour and forty five minutes. A bit excessive.

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16. BI

    BIHJHH

    Cleveland

    4 reviews

    3.0

    4 reviews

    Dined on September 24, 2022

    overall3food4service1ambience2

    The server was not good at all. It became obvious that she was avoiding us each time she walked past our table without making eye contact. I understand that everyone is understaffed and that things might take longer than usual but it would have been nice for the situation to have been acknowledged. I also do not understand why we were given brandy snifters to use as wine glasses...but alas, there was never an opportunity to ask.

    Report
17. PG

    PaulG

    1 review

    4.0

    1 review

    Dined on September 20, 2022

    overall4food5service5ambience4

    music level at our booth was just a little too high for our 3-person business lunch.

    Burntwood Tavern - Rocky RiverResponded on October 3, 2022Thank you for your feedback, Paul! In the future, please let us know about any noise issues so we can move you to a quieter area of the restaurant. Hope to have you back again, soon! -Lauren Fowkes, Manager

    Report
18. GZ

    GregZ

    Naples

    11 reviews

    vip
    1.0

    11 reviews

    Dined on September 4, 2022

    overall1food2service2ambience1

    We enjoy the Burntwood in Brecksville and Solon but the one in RR is dirty and seemed out of control. We wouldn't go back

    Burntwood Tavern - Rocky RiverResponded on September 7, 2022Hi Greg-- I am so sorry to hear you had such a negative experience with us. The cleaniness and service issues you described are extremely concerning and not the norm here. I am glad to hear you have had positive experiences at our other locations, so you know what standards we are capable of! I hope you give our location another chance. Please let me know if you stop in again so I can make sure we hit the mark next time! -Lauren Fowkes, Manager

    Report
19. OT

    OpenTable Diner

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on August 19, 2022

    overall3food3service3ambience2

    Patio is way overdue for a power washing, greasy and smells. Food was okay which is below what they are capable of.

    Report
20. JA

    JosephA

    Cleveland

    1 review

    3.0

    1 review

    Dined on August 6, 2022

    overall3food3service2ambience3

    It's in a very nice area. The food and drink are standard good.

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21. TB

    TBullet

    Cleveland

    41 reviews

    vip
    4.0

    41 reviews

    Dined on July 31, 2022

    overall4food4service3ambience3

    Service was very slow.

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22. SR

    SusanR

    New York Area

    89 reviews

    vip
    5.0

    89 reviews

    Dined on July 26, 2022

    overall5food5service5ambience5

    Wonderful lunch on the patio. Good food and service. We could sit, talk and enjoy lunch with friends. Thank You.

    Report
23. s

    simplepleasures

    Cleveland

    15 reviews

    3.0

    15 reviews

    Dined on July 7, 2022

    overall3food3service5ambience4

    Our server was pleasant and attentive which we appreciated. Mixed drinks were good. Food very average.

    Report
24. OT

    OpenTable Diner

    Cleveland

    1 review

    4.0

    1 review

    Dined on July 2, 2022

    overall4food4service5ambience4

    Food was great. Very attentive staff.

    Report
25. L

    Luvs2travel75

    Cleveland

    6 reviews

    4.0

    6 reviews

    Dined on June 19, 2022

    overall4food4service4ambience5

    Our server was great! Very friendly and kind. The design of this place is beyond charming. The signage from the road could be better. Also, the day we were there (Father’s Day), the Hostess called off sick so we had to wait a long time to be seated for our reservation.

    Report
26. FS

    FranS

    Cleveland

    2 reviews

    2.0

    2 reviews

    Dined on June 19, 2022

    overall2food2service3ambience5

    I love the ambiance of this restaurant but unfortunately the food and service level left a lot to be desired at this brunch I’m assuming they had a staffing issue but the food was very slow to be served, no condiments were offered (no butter, no syrup, no ketchup, etc. ) and no timely follow up by the one or two wait staff who we’re taking care of the whole restaurant. Hope they get their act together

    Report
27. TB

    TBullet

    Cleveland

    41 reviews

    vip
    5.0

    41 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5

    We had a great time and the food and drink were tremendous!

    Report
28. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on May 22, 2022

    overall3food3service3ambience4

    Server seemed rushed but restaurant was half full. We were party of four at our table 2 hours. Wasn’t told there was a time limit on the table, thought maybe that’s why she seemed rushed Server dropped off check without a word, never asked if we were done or wanted anything else. 3 Got crabbed stuffed shrimp. Both orders left in fryer to long on one side, they were burnt. They were having an off night for sure.

    Report
29. K

    Karli

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    The patio was a little chilly! Overall, great service and a fun time with family 😊

    Report
30. AF

    AmandaF

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Best Mother’s Day brunch! Food was exceptional! I’ll be going back.

    Report
31. MF

    MikeF

    Cleveland

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food2service3ambience5

    Great restaurant with a friendly staff. Food seems to be hit or miss, unfortunately we thought it was just fair for their Mother's Day brunch.

    Report
32. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food5service2ambience3

    The food was amazing. Fresh! My service was atrocious to say the least. The hostess had to go get the server to come get our drink order. Then just blantantly looked at me as if I’m supposed to know what they had to offer. No menus were given, no explanation of anything. The server that was helping the guests next to me so was friendly and I heard her explaining the process, mimosas etc. (unfortunately I heard this after I placed our order) I am so unhappy because the food was so delicious but the waitress made the experience so off putting.

    Report
33. j

    jamesc

    San Diego

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service3ambience3

    Food was cold. Eggs Benedict I couldn’t cut it. Never offer champagne I wouldn’t recommend for brunch. Lunch and dinner yes

    Report
34. A

    Abbey

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience5

    We had reservations and were seated immediately which was great. We were not fans of the scrambled eggs or sausage, but felt there was good value in the other buffet items. Service was great - we were very happy with our Mother's Day Brunch experience.

    Report
35. OT

    OpenTable Diner

    Cleveland

    5 reviews

    vip
    5.0

    5 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Great service and food

    Report
36. KL

    KerryL

    Cleveland

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 23, 2022

    overall5food4service5ambience5

    Excellent service.

    Report
37. MS

    MollyS

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    The Easter. brunch was fantastic and so was the aero.

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38. M

    mmmMmh

    Cleveland

    8 reviews

    5.0

    8 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Easter brunch was fantastic. The carving station and omelette station were delicious, and the potatoes amazing. I didn’t but really should have gone for the Bloody Mary bar, it looked great.

    Report
39. DL

    DLDUB

    Chicago

    6 reviews

    4.0

    6 reviews

    Dined on April 10, 2022

    overall4food4service5ambience5

    Great friendly service!

    Report
40. KF

    KarF

    Cleveland

    1 review

    5.0

    1 review

    Dined on April 9, 2022

    overall5food4service5ambience5

    Great waitress. Lots of attention. Good food.

    Report