Chevys Fresh Mex - Fairfield

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1. SP

   SaraP

   Sacramento

   6 reviews

   1.0

   6 reviews

   Dined 6 days ago

   overall1food1service1ambience1

   They were unable to honor my reservation so we decided to eat elsewhere

   Report
2. OT

   OpenTable Diner

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on June 19, 2022

   overall3food2service3ambience3

   The ambiance and Custer service was good. The food was ok.

   Report
3. G

   Garyh5

   1 review

   2.0

   1 review

   Dined on June 12, 2022

   overall2food1service3ambience2

   Food was cold and didn’t look fresh. Flautas were soggy & fajitas were not sizzling

   Report
4. KB

   KimB

   Sacramento

   3 reviews

   1.0

   3 reviews

   Dined on May 9, 2022

   overall1food2service1ambience1

   I will never eat here again. We had 5 pm reservations for 12 people. We were not seated until 5:20 because our table wasn't set up. It took an hour to get the first round of drinks for everyone. Our first 4 meals showed up 45 minutes after that. 1 was incorrect and had to be sent back. We had not been given any utensils, so they waited 10 minutes for those, by which time their food was cold. It took another 40ish minutes for the other 9 dishes to arrive. They came out 1 or 2 at a time. Another came out incorrect and was never fixed. The last meal came out after everyone else was done eating. Part of that meal was cold and inedible. During this time, we struggled to get refills on drinks. We complained to the manager. Instead of apologies, we got excuses of being short staffed and our food being taken by other servers because the tickets were not being read and monitored correctly. The manager was rude and sarcastic with us. She agreed to compensate us for our experience. When the bill came, her idea of compensation was to leave the items on the bill that we didn't receive and remove $25, which wasn't even 10%. One member of the group spoke to her. $40 more eventually came of. I can tell you, I will never be back to this restaurant.

   Report
5. b

   bobagabe

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   We got there and they couldn’t find our reservation. But it worked out in the end.

   Report
6. MS

   MariaS

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   We didn't wait more than 15 mins to be seated and the food was delicious!... And our waitress was excellent!

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service3ambience3

   Long wait not enough staff

   Report
8. JO

   JamesO

   1 review

   2.0

   1 review

   Dined on May 6, 2022

   overall2food4service1ambience3

   Even though we had a 7:15pm reservation, we weren't seated for 45 minutes. We sat waiting for service and had to stop the hostess to get us drinks and for a server to take our order. Luck for us a server from the bar area stopped and took our order and apologized for the long wait. The food was good and came out quickly. After our meal we had to hunt down our server to give us the bill. I understand EVERY restaurant is short handed, but I feel if I made the effort to schedule a dinner that we should be a priority to that establishment

   Report
9. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on May 6, 2022

   overall1food4service5ambience1

   Made reservations for 7pm weren’t seated until 8pm. After being told I was only gonna have to wait an extra 20 minutes. Our server was amazing but extremely over worked. Waited 1hr for our food. The food was average.

   Report
10. CR

    CaryR

    San Francisco

    1 review

    1.0

    1 review

    Dined on May 6, 2022

    overall1food3service1ambience1

    Not enough staff to service the crowd in a timely manner for Cinco de Mayo. Reservation scheduled for 6 pm. Didn’t get food until 7:25pm which was 3 street tacos and a margarita. WON’T BE BACK!

    Report
11. OT

    OpenTable Diner

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on April 3, 2022

    overall2food4service1ambience3

    The food was good but the service was terrible. I made a reservation and requested a booth in the special instructions. They had no booths where they were seating everyone so we were put in another room with a booth. The temperature was very cold. They did not assign a server so we sat there for 20 to 30 minutes before I finally found someone to let them know. The server finally came and it took at least 20 minutes to get our food. The server did not refill our drinks or check to make sure everything was good. When we were done eating the server did not come back even after I requested our check. We waited at least 30 minutes and then I found a manager to complain to. Everyone was apologetic but things just kept getting worse from the time we walked in the door until we left. I was so upset when I talked to the manager I was shaking. She was doing nothing but apologizing until I told her we may never come back to this restaurant. Then she finally comped our meals. At least we did not have to pay for the awful service we received that day. Also, I had a birthday offer to use and a discount coupon for the Sunday brunch. When I asked the server if we could use both of the offers he said , “of course you can”. Later when I told the manager the server said we could use both offers she said “no you cannot use both of them”. I understand not being able to use both offers but the server did tell us we could use them both.

    Report
12. AJ

    AlesiaJ

    1 review

    1.0

    1 review

    Dined on April 3, 2022

    overall1food1service1ambience1

    My night was ruined because a machine broke and they had to shut the restaurant down. It was my 40th birthday. I had to go to Mel's Dinner next door. What a let down. But at least they were protecting the customers.

    Report
13. MA

    25MilesAndDisappointment

    San Francisco

    1 review

    2.0

    1 review

    Dined on March 18, 2022

    overall2food1service2ambience1

    Food was way below par. The sauce on the Super Cinco was salty and just wasn’t tasty. We ended up returning it. The Surf N’ Turf combo was bland overall, with the enchilada and taco having close to no taste. Also, the chicken and sirloin that came with it were dry, had no juiciness, and were a little burnt. There were 4 of us in the party and none of us finished our food. The food packed no punch and was not made with love. The service was alright though. Quite disappointed, but I still added 20% tip just to be nice. They need improvement.

    Report
14. MD

    MichelleD

    San Francisco

    1 review

    1.0

    1 review

    Dined on March 15, 2022

    overall1food1service1ambience1

    Food was not good. Service was worse. Huge disappointment

    Report
15. AJ

    AJUr

    San Francisco

    1 review

    1.0

    1 review

    Dined on February 21, 2022

    overall1food1service3ambience2

    Super short staffed and long wait even with reservations

    Report
16. SK

    SaraK

    Sacramento

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2022

    overall5food5service5ambience4

    It was great. A little loud but the atmosphere was great and the service was great. The food was amazing!

    Report
17. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on February 12, 2022

    overall1food1service1ambience1

    Terrible service. Made reservations and didn’t get sat until an hour later. Then once we sat, service was slow. Had to stop the server twice just so she can recognize we’ve been sitting there for another 30 minutes with nothing. I’m never returning to this chevys ever again.

    Report
18. RJ

    RuthJ

    1 review

    5.0

    1 review

    Dined on January 30, 2022

    overall5food5service5ambience3

    Took my 2 children and there families for Sunday brunch. Got there at 10:30, the place was empty. After a short while the place really started filling up. The service was excellent. Our waitress was Christina and she was right on top of things. Food came out right on time for my liking and was delicious. We really had a nice dining experience!

    Report
19. K

    Krystara

    1 review

    1.0

    1 review

    Dined on January 1, 2022

    overall1food1service1ambience1

    We walked in I had a reservation for 6 of us and the host said in these exact words "I'll sit you when the rest of your party arrives" then my friend who's birthday it was says ok can we have a seat in the bar and grab a drink while we wait and host say "I don't have a bartender so no". Then my reaction to her was wow what customer service you have!! I'm a manager and worked in the food service for over 15years and not once have I ever been spoken to like that! So we walked out I figure why start someone who you love birthday like that!! So unprofessional..would not recommend anyone!! Never will go back to this location again!! People who act like that should not be working with the public. Simple as that!

    Report
20. KI

    KIMBERLY

    Hawaii

    6 reviews

    vip
    2.0

    6 reviews

    Dined on December 28, 2021

    overall2food3service1ambience3

    Honest and truthful review here. The whole experience was a stressful and horrible one. The only times the waitress and her trainee came to our table was if we said “Excuse Me”. It started off with food being served, but with NO utensils provided. We had to “ask” for them. Come on. The only times the waitress came to our table was to drop off chips & salsa, take our order, deliver the food, and deliver the check (which we had to ask another waitress to get our waitress for us so we can “ask” for our check). In between these times were a lot of “Excuse Me’s” to get the waitress and her trainee’s attention to get refills, napkins, etc in between. It should not be like that, but that was my experience unfortunately.

    Report
21. SC

    SuzanneC

    Central Coast

    8 reviews

    4.0

    8 reviews

    Dined on November 12, 2021

    overall4food4service5ambience3

    Excellent carnitas tostada salad! It's so big that sometimes my husband and I share just one. It comes on a bed of refried beans and has sections in the shell of all the fixings (avocado, tomato, sour cream...) so you can mix in just what you want. The apple chipotle dressing is yummy and served on the side.

    Report
22. JV

    JeriV

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on October 24, 2021

    overall5food5service5ambience5

    I have a Chevys in a town I live in but there service there is usually pretty terrible so I decided to visit the Fairfield location. There was parking, my husband and I were seated quickly and we received our order pretty quickly. We were blown away by the friendly service, how quick and accurate our orders were and how inviting the staff was. My husband and I will definitely be back!

    Report
23. AT

    AndyT

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 22, 2021

    overall5food5service5ambience5

    I LOVE GOING TO CHEVYS. THE BARTENDERS ARE VERY NICE ND ALWAYS ON TOP OF EVERYTHING. THE DRINKS ARE AMAZING. I LOVE THE FLAUTAS, WE GET IT EVERY TIME WE GO.

    Report
24. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    1.0

    2 reviews

    Dined on October 2, 2021

    overall1food1service1ambience1

    Today was a horrible experience, flys everywhere. The waitress didn’t bring our food out at the same time, forgot portions of our order and we died of thirst as she kept forgetting to refill our drinks. Not to mention we had old looking rice, burnt steak sliced it was just a horrible experience today overall I paid $111.00 for four people to get discussing food, poor service and fight flys all lunch.

    Report
25. AT

    AndyT

    San Francisco

    1 review

    5.0

    1 review

    Dined on September 24, 2021

    overall5food5service5ambience5

    It was terrific

    Report
26. BS

    BrianS

    1 review

    4.0

    1 review

    Dined on September 13, 2021

    overall4food4service4ambience4

    Chicken flautas are excellent, definitely my favorite of any Mexican chains. The "deep fried ice cream" was pretty disappointing, it appeared that they just covered the ice cream in Corn Flakes cereal.

    Report
27. OT

    OpenTable Diner

    Palm Springs

    9 reviews

    vip
    5.0

    9 reviews

    Dined on September 11, 2021

    overall5food5service5ambience5

    Very good service Food was really good

    Report
28. OT

    OpenTable Diner

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on September 6, 2021

    overall5food5service5ambience5

    Linda was the best waitress EVER!!!! She was on it!!!!

    Report
29. D

    Dwight

    San Francisco

    3 reviews

    vip
    3.0

    3 reviews

    Dined on July 18, 2021

    overall3food3service3ambience3

    Every time we use the open table app it’s never at the time it has us reserved. The restaurant will still make us wait regardless of. Staff is short therefore the result in service and food was not as great. Not the servers faults as they are being more staff. Other than that if you don’t mind waiting you should be ok.

    Report
30. SD

    SamD

    San Francisco

    1 review

    5.0

    1 review

    Dined on July 7, 2021

    overall5food5service5ambience4

    My family and I decided to go to Chevy's to see if it was as great after the pandemic. We were greeted with our server, Millie, and showed us to our table. Millie was very energetic and helpful in our questions about some of the menu and one was about the salsa which being just mild and no hotter salsa. The food was great like before. Millie was a was the best part of our meal. Unfortunately, there were few customers, no music and a Mexican atmosphere was missing. The restaurant needs to work harder to make the customers a happy and memorable "Fresh Mex" visit.

    Report
31. CL

    CindyL

    Sacramento

    99 reviews

    vip
    5.0

    99 reviews

    Dined on June 19, 2021

    overall5food5service5ambience5

    Great food and great service, as always. Still limiting capacity inside with distanced tables. Traffic on I-80 was INSANE. We were 40 minutes late for our reservation, but I called and they said "no problem" and held the table. Much appreciated as we were one hour into what became a two hour trip to get there (normally 45 minutes). We had the range of food: shrimp salad (lots of shrimp!), tacos, fajitas (always so yummy), quesadillas, and kid's plates that they devoured. And, of course, chips (the best!), salsa and guacamole. Chevy's Fairfield will remain our family meet spot!

    Report
32. SS

    SchlemShady73

    San Francisco

    19 reviews

    4.0

    19 reviews

    Dined on May 30, 2021

    overall4food4service5ambience4

    As always, the chips and salsa didn't disappoint. Our server, her name is Violet, was awesome! She checked on us often, but not too often. My meal was the surf n turf combo. It consisted of a grilled chicken taco (I'd recommend putting some salsa on it, it's a little on the dry side). It was tasty though. It also had some skirt steak (Tasty and tender). And lastly, a shrimp and crab enchilada (AMAZING!). It also came with black beans (my choice) and spanish rice (not great). Sorry I forgot to take some pics.

    Report
33. DS

    DivaSmalls

    San Francisco

    12 reviews

    4.0

    12 reviews

    Dined on May 30, 2021

    overall4food4service4ambience4

    We had a very good time and had great service and great food! So nice to dine in the restaurant!

    Report
34. AK

    AllenK

    San Francisco

    1 review

    1.0

    1 review

    Dined on May 9, 2021

    overall1food1service2ambience1

    Didn't have some ingredients for drinks. Food was not good and over priced. Bathrooms were filthy, looked liked the toilet over flowed and tissue was all over the floor. Will definately NOT be going back to this location. Big let down for Mother's day.

    Report
35. CH

    CrystalH

    San Francisco

    1 review

    1.0

    1 review

    Dined on May 8, 2021

    overall1food1service2ambience1

    Took an hour for the waitress to come to our table to offer any water or beverage and take our order .. I had the mothers day brunch and was missing items from the four course meal, I had to send my plate back TWICE because of them getting my order wrong. The hostess was RUDE blaming us for moving a table when the waitress was the one who did it , and didn’t even apologize, the mimosas were very tart. Other people at our tables food wasn’t cooked throughly. Even though the waitress took forever to acknowledge us sitting at the table when she did provide service she was very nice.

    Report
36. AS

    ArianeS

    San Francisco

    1 review

    2.0

    1 review

    Dined on May 8, 2021

    overall2food2service2ambience2

    Food took forever and was unusually salty. This experience cured me of wanting to go back.

    Report
37. p

    papasteve

    San Francisco

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 4, 2021

    overall5food5service5ambience5

    Excellent food and excellent service. Perfect place to change the pace of home cooking.

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38. LA

    LoriAmore

    Sacramento

    70 reviews

    vip
    5.0

    70 reviews

    Dined on May 1, 2021

    overall5food5service5ambience5

    We got brunch. It was great. Lots if good choices and for an additional 12.00 you can get bottomkess bloody marys and mimosas. Yum! Had not been to Chevys in years. Glad we went back. The tortillas are delish and the service was outstanding!

    Report
39. VE

    VacaEatrr

    San Francisco

    1 review

    3.0

    1 review

    Dined on April 22, 2021

    overall3food5service3ambience4

    Made reservation on open table and wasn’t accommodated for said reservation. Told I would have to wait 30 more minutes..

    Report
40. SF

    SFBay1949

    Central Coast

    1 review

    5.0

    1 review

    Dined on April 21, 2021

    overall5food5service5ambience5

    We went out to dinner for the first time in a year and picked Chevys as our first choice. We love the Tex Mex style of Mexican food and they didn't disappoint. They prices are on the pricey side, but the food is great.

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