Claim Jumper - Long Beach
Food was outstanding BUT service was exceptionally slow. 2 1/2 hours for 3 people with simple order. Not enough servers, kitchen overloaded, staff over worked.
Everyday dining. We were first seated in main restaurant and were not pleased. They would not serve happy-hour appetizers there. We moved to bar, watched games had amazing appetizers, a great bartender and drinks. Will only eat in bar from now on,
An out dated atmosphere. Dark and dreary.
We were seated immediately, and our server came over right away to ask if we wanted drinks or appetizers. He came back to check on us frequently. The food was delicious. Definitely will go back.
Food was typical. Service was beyond slow. It was not that busy, yet our server was very missing in action (MIA) that you would only see if every 20-30 minutes for a hot second. What should have been a dinner service that you'd think Claim Jumper would have to turn tables faster during weekend prime time of 6:30pm was instead like a 90 minute service that should have been half that, if the server was competently serving customers. An example, he stopped by our table to pick up our credit card for payment. Having already apologized for the slow service, he instead went off to another table to answer questions from another table and meander around to take their order before going off to the kitchen (to probably put in their order) and to finally have his manager bring back the credit card and receipt. Why? Wouldn't you want to finish one customer first? The "new" customer hadn't nearly waited as long as us. If service isn't good, there is no point to eat there. Sign me, disappointed.
Price of food is a bit high, but worth it. Steak and shrimp was excellent! New York strip was excellent. Desserts are fabulous. Prepare to take leftovers or to leave in a wheelbarrow! Wish they had these in Texas!
We come to this restaurant at this location often, but this particular visit was a bit off...normally much better. The hostess sat two walk in groups before us, even though we had a reservation and we were all there. I even told her we were all there after the first walk in group was seated ahead of us. When she sat us, we were in an empty section, which probably explained the delayed attention from the waiter, who has waited on us before and is very friendly and usually more attentive. Because of the delays, we missed our movie. I tried something different, and it was not as good as expected.
Food was cold and not well staff
Had buffet food was cold.
Service was excellent - food was outstanding as usual - would recommend for date night or large family gathering
my kids love it .
thanks we will be back we really love it
We were promptly seated at our reservation time. Yancy was our waiter and did an outstanding job. Very thorough, prompt and personable. Food was as usual excellent and the 1/2 of a chocolate cake brought complimentary for my sons birthday, was incredible!
We went to dinner to celebrate my son‘s birthday and the service was simply outstanding!
We came for a birthday celebration and were pleasantly surprised that a piece of the giant chocolate cake was given free to the birthday girl. Food was great and service was friendly and timely.
Booked a reservation for 830pm took a expensive uber ride there and they decided to closed early no phone call, email, text or anything.
We were there to celebrate Fathers Day one day early with no expectation of special treatment but we were so surprised!!! My 87 year old dad and my husband were treated to comped desserts!!! They were so pleased and it was all delicious! We will definitely return! Thanks for making my guys feel special!!! We enjoyed every minute!
Wish they hadn’t discontinued the beef ribs.
Not the restaurants fault, but there is on-going construction that affects parking & increased noise.
The service was slow and food had no taste. The dining room had 2 tables being used and we couldn't understand why the service was slow.
Our server was outstanding, very caring and overall made us feel very comfortable. She was friendly and well spoken. She was extremely knowledgeable regarding the menu and helpful when questioned. I would request her service again.
We always enjoy eating here =. It's much better than the other "Steak Houses"!
They have a long way to go to rebuild the reputation they once had.
Food selection is great at Claim Jumper, but after new owner, the quality of steaks is not as it used to be. I also miss their BBQ beef rib.
Very good service and very good food, I was very satisfied
The Brunch was extremely unorganized. They kept telling everyone their time wouldn't be honored due to the amount of reservations. The food was never available. They were not prepared for a large group for a brunch. Every food item ran out and it took them about 10 minutes to replenish each item. By the time you waited for pancakes to be refilled, the rest of your food was cold. It was not a good experience at all.
Good place to go. But they did not have record that open table reservation was ok to do. They had to change my reservation time which was better for me.
My reservation was made on open table for May 12. I received a confirmation number. Then a few days later I decided to call the restaurant since I had never used open table before to confirm my reservation since it was for
Mother day and they did not have my reservation even though I had a reservation number. This left me with no reservation for mother’s day and no time to book another location. Very disappointing
Best buffet we’ve had in a long time. Definitely will be coming back for more!!
Service was a bit slow. Prices have increased. We had ribs and tri tip that were not very good.
Great service even though the were super busy.
Best value and meal for the money. Always the right place when looking for comfort food!! The salad bar was perfect to start the meal right!!
I made a reservation for my family and when we arrived they didn't have our reservations. I showed them my confirmation email from open table and they just starred at me with confusion.
Musty and old, overpriced and disappointing. Remember when Claim Jumper was a treat, with its good food, reasonable prices, huge portions, and a long wait to get a table? No longer! This place is rundown, smells musty, and was mostly empty on a Saturday evening. The service was good, but the food was only so-so. The prices are outrageous for chain-restaurant fare, especially given the ungarnished small portion. I chucked to myself passing the box outside to deposit a pager is you want to leave before your table is ready. Hahahaha!
There were 8 of us at the table and everything was great, as usual, however we had to ask a waiter to take our order. There was another large party and we didn't have anyone ask to take our order. Unusual for this restaurant. We always love our experience and great food.