Dolly's at Selfridges
Our café is named after the Dolly Sisters, a pair of glamorous identical twins who entranced 1920s audiences – and particularly our founder Harry Gordon Selfridge – with enchanting performances."
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Sun 12:00PM - 5:00PM
Mon - Sat 12:00PM - 8:00PM
Having really looking forward to afternoon at Selfridges as a bonus to our trip to London we were quite disappointed. The staff were very attentive and showed us to our seats swiftly. Next we were asked if we would like water, now at the price you are paying for the experience I didn’t have to pay d
For it even if it was sparkling water. Different coloured bread for the sandwiches dry, hardly any filling apart from the salmon sandwiches. The scones were very nice but then when it came to the patisseries one big tart shared between two then two tiny and I mean tiny macaroons. We did get a refill of tea for no extra cost. The seating is right next to a escalator in the store and rather impersonal.
Despite it being close to Xmas and Selfridges packed with shoppers, we we seated bang on 3pm with no waiting. The Cream Tea was delicious. Scones were amazing. A tad expensive but worth it for a treat. Service was very good too.
Although we enjoyed the food and it was very tasty, I felt that the ambience was quite noisey. I was also disappointed to note that a 12% service charge was added to the bill. When I questioned it the staff very kindly deducted it but I felt this was a little hefty for just serving tea and cakes.
Staff bought out afternoon tea a for one when there was two of us and we clearly asked for two. Then argued with us that we ordered one. Gave us bottled water when we asked for tap & charged us. Cancelled reservation elsewhere for this really disappointed by how bad it was.
I went to the cafe at 2pm to ask for a table at 4pm and was told that I had to book online, it’s the only way they take any booking/reservation. I then did the booking via this app and it was confirmed.
I went to Dolly’s at 3:45 and asked for my table, showing my booking. The waitress then took me to a table only to have a lady who was standing outside the restaurant tell me that table has been booked for her because she came in at 3.30 and asked for a table for 4pm and she didn’t care nor want to know whether I had booked or not.
I didn’t appreciate her tone and manner and honesty I didn’t appreciate being told that she could walk in and book for a table for later which I was told something else at 2pm by the cafe staff.
Clearly the right arm doesn’t know what the left arm is doing as I was told in no uncertain terms that booking via this app was the only way to do it.
Why give the other lady options when I was not presented with any?
It put a damper on the gathering that I had organised to have with my friends.
The cream tea ordered was otherwise lovely but the tea was too weak and could have been stronger.
The web page makes Dolly's look like a really posh tea room, which is why we went there to celebrate a special occasion. In fact, it's an open café in the basement, next to the escalator and the shop floor. The staff were lovely, and the tea was served with authentic tea pot, plates and cake stand etc... but the afternoon tea itself is overpriced and could have been nicer. The 1 scone was dry and the 4 tiny sandwiches were ok but not great. The eclair was very good. But over all, we were very disappointed. Maybe aside from the price, it would be nice to stop there on a shopping trip another time - the salads and other choices looked much nicer and more fairly priced.
Great service and gorgeous food. We were led straight to our table, having booked in advance.
We had very little room as although I had booked we had a wheelchair and a pushchair with a baby.
We initially sat on a small table which was totally inappropriate for 4 afternoon teas.
We asked to be moved to a quieter day larger table as the hot tea was also being dispensed close by . They pulled 2 tables together.
Lovely for 2 ladies but not a family spot for tea unfortunately.
Not at all what I was expecting. Overpriced, mediocre food, noisy, cramped & crowded space. If I'd known, I wouldn't have bothered.
Everything you would expect of an English Tea.
I reserved a table requesting a gluten free high tea only to be told it was totally unavailable. I booked this from Canada after Selfridges was recommended by a friend.
Frankly, when I saw the busy location of Dolly’s I was rather relieved to not have to stay. It was beyond disappointing.
I won’t return
Recommend the afternoon tea. Staff lovely. Plenty of tea. Would have liked a choice of pastries.
I had booked the experience as a 40 birthday afternoon tea for my friend so there were just us two dining. The location of Dolly’s was disappointing, surrounding the escalators. It felt like an afterthought and was very busy with people coming and going. Upon arrival we found there was a queue and everyone seemed very busy. The cakes in the cabinet beside us looked amazing. When we were seated we ordered the Dolly’s afternoon tea which presented as rather sparse. The sandwiches were good admittedly although the rest appeared to be miniature size including the scones which were not warmed either. We weren’t asked if everything was ok and whether we needed refills of team. It all felt rather lacklustre and busy. Our expectations was to experience a bit of decadence as the Dolly’s would have done. It seemed most basic and care had not been taken either in the atmosphere or ambience and the food poorly presented. We were give a meringue tart not overly large to share. It was an average experience and no music to mop up background noise either. I seldom leave a negative review but I’m sorry you did ask
Every thing was good
Very disappointing with the cafe and it’s location. No ambiance very noisy and in the middle of the department store . Quality and amount of food very poor. Have had much better at our local garden centre !
We only spent one day in London and were on a time crunch but the staff was wonderful and accommodating, and we were able to experience afternoon tea in the morning before they officially started serving it. We loved the finger sandwiches and the caramel dessert. Great food and outstanding service!
Not was I was expecting. Basicly eating in a shopping maul right next to the escalator! Very overpriced
Thoroughly enjoyed the Afternoon Tea at Dolly's. This is the second time in a year we've been here ! See you soon.
Was quite a nice environment, slightly over priced but a good experience
Really enjoyed our first real afternoon english tea!
Very attentive and friendly from all staff from start to finish
We added a guest and 5 people was squeezed oto 1 table. There were not enough sandwiches and there was only 1 cake that was nice. Would not recommend to friends and family.
Only 1 vege sandwich option for the afternoon tea! The portions were a bit on the small side and there was no choice on the cake tier, just 1 slice of Victoria sponge.
The staff was excellent. We made a reservation, so wait time wasn’t an issue. The staff discretely dealt with an individual who didn’t want to wait on line. This was appreciated as it did not distract from our experience. The food was good and the price was right. The staff was so much friendlier than the waitress who served us at Harrod’s.
It's a lovely little cafe for afternoon tea, sandwiches and gorgeous cakes... recommended to pre book as gets very busy sometimes. Great selection of cakes and teas etc.... Love the silver teapots... gives added glamour. Have been a few times. Always love coming back.
Not up to the quality of tea at Fortnum’s or the Dorchester. Dry and thinly spread finger sandwiches. The service was great
Lovely professional staff with good balance of being friendly and efficient. I was disappointed with Dolly's set up being in the centre of the store beside the escalator. I thought it deserves more private surroundings like that of a tearoom.