Ed's Diner - Cambridge Grand Arcade

3.8
64 Reviews
£25 and under
American
If you’re shopping at Grand Arcade, the three-floor shopping centre in the heart of Cambridge, make sure you take a post retail pit stop at our 1950?s diner. Located on the upper floor, opposite Topshop, we serve all the usual Ed’s classics of juicy burgers, loaded fries and creamy shakes with a side of retro tunes of course!

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Extra space between tables
What 64 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.9
food
3.8
service
4.0
ambience
3.7
value
Noise · Moderate
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blue
1 review
Dined on September 10, 2021
Overall1food1service1ambience1

booked for date night, turned up it was completely closed before it was closing time, very dissapointing , shouldnt be able to book if its not even going to be open

OT
OpenTable Diner
1 review
Dined on July 2, 2021
Overall3food5service1ambience3

The food was lovely and tasted amazing!! when we got seating, we didn’t get told how to order and we waited for 10 minutes before someone took our order. same thing happened after we finished our meal . We waited 10/15 minutes for them to clear the table, when it came to paying the bill , we ended up sitting there for 15/20 minutes before they noticed that we were waiting for the bill. We would of asked but we could only see 2 waiters and they were having a chat with each other and not noticing anything going on around them.

TC
TiaC
London
1 review
Dined on June 14, 2021
Overall5food5service5ambience5

Lovely staff and lovely food, as always! Amazing music and interior.

SR
ShannonR
1 review
Dined on June 12, 2021
Overall5food5service5ambience5

If you love American style cuisine and retro diners then you love it

JF
JillF
1 review
Dined on June 3, 2021
Overall3food4service3ambience4

1st waitress a bit abrupt as couldn’t hear and asked us to shout because her mask effecting her hearing
Mix up with the drinks sorted out by another waitress with dark hair instantly.
Waffles chips hard and no potatoe inside, big breakfast not big at all
Kids liked it

OT
OpenTable Diner
1 review
Dined on June 1, 2021
Overall1food3service1ambience2

Me and my son were extremely disappointed with the service. We had our burgers virtually thrown at us without chips. Then we asked for sauce and the request was ignored. After that, we ordered two more drinks which I had to ask three times for before we got them and by then we had finished all the food. The burger my son had was over cooked and the chips were dry.
I shan’t be taking my son there again.
I think it was totally under staffed but I am paying for a service. And it’s not cheap!

WJ
WayneJ
1 review
Dined on June 1, 2021
Overall3food2service5ambience5

The restaurant had run out of bacon and the prices were not reduced to reflect this.
The portion size is quite small. The plates that the food came out on weren't sufficient in size for the meals.
The staff were friendly and quality of service was excellent and the restaurant was clean and tidy.

a
alessandrab
1 review
Dined on May 31, 2021
Overall1food1service2ambience2

Terrible food and expensive for what you get. Burger was overcooked and bad. Felt ill from it. Complete waste of money.

RW
RachelW
1 review
Dined on May 29, 2021
Overall4food4service5ambience4

The amount of waffle chips which came with the gluten free burger was really disappointing compared to the amount of chips that came with the blues burger.

NW
NicolaW
1 review
Dined on May 29, 2021
Overall4food5service4ambience5

Food was tasty and order taken quickly but didn’t get our drinks until after our food had been delivered. Friendly helpful staff will definitely go again.

TC
TiaC
London
2 reviews
Dined on May 28, 2021
Overall5food5service5ambience5

Amazing service and lovely food as always. Thank you to the staff for always being so friendly and welcoming, so glad to be back!

TD
TheresaD
1 review
Dined on May 25, 2021
Overall5food5service5ambience5

First meal out since lockdown ended we thoroughly enjoyed it. Food was fresh and delicious staff helpful and atmosphere great. We will be back!

GR
GudrunR
1 review
Dined on May 23, 2021
Overall5food5service5ambience5

Good food, was a little late for my booking but they were very understanding and got us seated immediately

KW
KieranW
Cambridge
1 review
Dined on May 22, 2021
Overall5food5service5ambience5

Very good service, very good food. My fries first came out not as hot as i like, but within 2 minutes they made a fresh basket of hot fries. very pleased.

c
carlac
1 review
Dined on December 23, 2020
Overall5food5service5ambience5

It was my sons birthday and the staff went out of their way to make him feel special. Wonderful staff team

OT
OpenTable Diner
London
1 review
Dined on December 21, 2020
Overall5food5service5ambience5

Staff were very friendly and food was amazing

A
Anon
1 review
Dined on December 13, 2020
Overall4food4service4ambience5

Tasty diner food, including gluten free menu. We always enjoy a meal at Eds

BT
BeccaT
1 review
Dined on December 13, 2020
Overall5food5service5ambience5

Friendly and quick service.
Really recommend them especially as they have a great gluten free menu (my daughter is a coeliac) and they don’t make it an issue!
We will be back.

LC
LouiseC
1 review
Dined on December 4, 2020
Overall5food5service5ambience5

Well cooked tasty food, friendly servers, good value for money. Definitely worth visiting.

SL
StephenL
1 review
Dined on November 4, 2020
Overall4food4service4ambience4

Good food and good customer experience. Says what is does

RM
RafM
Hertfordshire
1 review
Dined on October 29, 2020
Overall4food4service3ambience5

For was nice. Malted Milkshakes still awesome.

Service was a little slow. Nothing major

BL
BLMBLM
1 review
Dined on October 17, 2020
Overall1food1service1ambience1

Rude waitress. Rude manager. I was wearing a BLM pin and I know they disliked me because of that. Disgusting behaviour.

This won't be the last time you hear of this incident.

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

Friendly staff. Was seen quick to order the food and for the bill. Didn’t feel pressured to leave after the food especially with covid you have to book.
Have come to Ed’s a few times for breakfast and I will continue.

EC
EmmaC
1 review
Dined on October 16, 2020
Overall4food5service4ambience4

Great food. Although music was too loud to talk over! especially for a midday lunch!

GC
GemmaC
1 review
Dined on October 10, 2020
Overall1food1service1ambience1

I travelled into town (30 mins) With 3 children especially to use Ed’s and I’d booked a table. When we arrived on a Saturday afternoon at 4:30 they had no burgers left. They said they’d been busy. We had chosen this Burger restaurant for its burgers so we were Very disappointed. A courtesy call or email before we travelled would have been courteous. We did not stay as my children only like beef burgers. We couldn’t get a table anywhere else at such short notice so we went to McDonald’s drive through.

S
Steve
1 review
Dined on October 10, 2020
Overall1food1service2ambience1

Food was overcooked and flavourless, no social distancing measures in our outside the store. Too many tables being used and everyone far too close, not enough staff as they were running back and too non stop so no time to even bring the bill.
Waste of money

CB
CharlotteB
1 review
Dined on September 26, 2020
Overall5food4service5ambience4

Great. I’ll definitely go back and eat there again.

AM
AshleyM
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

I visited the Grade Arcade Diner in Cambridge for the second time in 2 weeks. On both occasions the service was very good, staff were very polite and friendly. The food was excellent. My son and I really enjoyed our meal.

PC
PhilC
1 review
Dined on September 19, 2020
Overall4food4service3ambience4

Easy to book, friendly service however it was a little slow. And not many restaurants charge for fries with a burger.

KR
KarlR
1 review
Dined on September 15, 2020
Overall5food4service5ambience5

Great service and good food. Thankfully the waiter was very helpful and took the order rather than being forced to order the food via the app. Definitely would recommend

MW
MelissaW
1 review
Dined on September 5, 2020
Overall5food5service4ambience5

It was amazing and I enjoyed it a lot, would recommend it to all my friends to come and try.

A
Amazing
1 review
Dined on August 31, 2020
Overall5food5service5ambience4

This was our second time back here and it didn't disappoint. It was super busy but we had booked a table, probably due to eat out to help out. But we were attended to quickly and our hosts were really friendly. We ordered on the app which was super quick and the food was AMAZING. Free refills on soft drinks was great and dessert was so worth it, great value and will be back again.

AJ
AJFinch
London
1 review
Dined on August 27, 2020
Overall4food4service4ambience4

good service. nice food. the best milkshakes in the known universe :)

j
jennyy
1 review
Dined on August 25, 2020
Overall5food5service5ambience5

Lovely food, thank you Ed's! The kids loved the shakes and the portions are generous.

AC
AimeeC
1 review
Dined on August 24, 2020
Overall5food5service5ambience5

Always awesome service and lovely food the kids love coming here

EM
EmmaM
1 review
Dined on August 24, 2020
Overall5food5service5ambience5

Really nice to see the same staff after the pandemic.

SC
SandyC
1 review
Dined on August 24, 2020
Overall4food5service3ambience5

great food and atmosphere. Service was a bit slow. Booking on line is easy. Would still recommend and return.

M
Mama
Cambridge
4 reviews
Dined on August 19, 2020
Overall3food3service3ambience4

Nice deco, yummy shakes, moderate food and service. But overall nothing really special. Used to be nicer but food and service has gone down a bit. Used to be big portions, tasty meals and still cheap. Now skimpy meal, lack in flavour and most served and cook look like they don’t want to be there.
Still ok place to eat when you are doing shopping and have a place to eat.

OT
OpenTable Diner
Cambridge
1 review
Dined on August 19, 2020
Overall4food5service5ambience4

We weren’t sure what to expect due to all the Covid restrictions but it was still a great experience. We saw everything being cleaned and there was hand sanitizer as soon as we walked in. We could order at our table (with a QR code but my phone refused to work !) The lady that looked after us was lovely, despite my over excited children ! There was a little wait for food but I think that’s to be expected at the moment as they didn’t have many staff and they have all the extra cleaning to do so we didn’t mind at all. The food arrived piping hot and both children commented how good the burgers were !
Overall, a really nice lunch and we hope to be back soon!

CC
CliveC
1 review
Dined on August 18, 2020
Overall5food5service5ambience5

Good dining exerience. Food very enjoyable. Good value with 50% off.

FAQs

Ed's Diner - Cambridge Grand Arcade does offer delivery in partnership with Deliveroo.

Ed's Diner - Cambridge Grand Arcade is rated 3.8 stars by 64 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.