LOAM - Ace Hotel Downtown Los Angeles

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1. RH

   RalphH

   San Francisco

   1 review

   3.0

   1 review

   Dined on July 23, 2022

   overall3food5service3ambience4

   Noise from the top floor kept us up at night on the 12th floor

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2. GA

   GARYF

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined on July 13, 2022

   overall3food3service4ambience3

   Service was great however the food is overpriced. I had the burger which was great along with the prawns which are really more of an appetizer than a main course. My wife wasn't pleased with the risotto. I think if this place had a more mainstream menu it would do better especially as a pre-show spot for the theaters.

   Report
3. SJ

   SimonJimon

   1 review

   2.0

   1 review

   Dined on June 21, 2022

   overall2food3service2ambience4

   It seemed we were the only ones who heard of the Ace Hotel’s Summer Solstice Event: happy hour all day, wine tasting, spiritual healers upstairs. We sat down and asked for the happy hour menu to order some drinks; our host said the bar wouldn’t be open for another hour or so. We studied the flyer on instagram. Right day, right time, right place. Their normal menu was rather expensive and we didn’t get a chance to ask further questions because no one came to check on us for 30 minutes. Probably a miscommunication between staff and managers or something, but still a little disappointing. The other festivities at the Ace Hotel were also underwhelming and under attended. Don’t know what happened. The water also tasted funny. But, the restaurant had nice atmosphere!

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4. PK

   PaulK

   Orange County

   2 reviews

   4.0

   2 reviews

   Dined on June 19, 2022

   overall4food4service4ambience3

   Very good food with excellent service. Our waiter had multiple tables but we never felt neglected.

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5. E

   Evie

   Los Angeles

   1 review

   5.0

   1 review

   Dined on June 18, 2022

   overall5food5service5ambience4

   This was a really nice restaurant with great food. I will return.

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6. JC

   JamesC

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on June 12, 2022

   overall2food2service2ambience3

   We too wanted to like this restaurant. So convenient when attending a show at the Orpheum Theater. Perhaps dinner is better, but brunch was "meh". I had the frittata which was spongy and small with sour tasting asparagus on top. My husband liked his shrimp and grits. As others have commented, they are understaffed. 2 servers for the whole restaurant (I wonder how many cooks in the kitchen). A lot of time was spent waiting, only to be underwhelmed.

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7. j

   juniemoontx

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined on June 12, 2022

   overall5food5service5ambience5

   Our server was very personable and knowledgeable and assisted with our dinner selections. Everything was exceptional!

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8. JG

   JulieG

   Los Angeles

   208 reviews

   vip
   3.0

   208 reviews

   Dined on June 11, 2022

   overall3food5service2ambience3

   Service needs an upgrade. I had to get up too many times. And it wasn’t busy. It was too lax to leave even a 15% tip. Food was delicious!

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined on June 11, 2022

   overall4food4service5ambience5

   Fantastic service. Good food. Small portion with the cod. Next to no alcohol in the cocktail I had.

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10. BL

    BernardLeslieF

    Los Angeles

    14 reviews

    5.0

    14 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5

    My wife and I love to attend Concerts at the Ace and Orpheum Theatres on Broadway. This was our first chance to try 'Loam' after eating at 'Best Girl' many times. Loam was fabulous. The food was Fresh. Well prepared and the staff took care of our every need. From Craft Cocktails to Desert we enjoyed all we ate. Will be back before our next Concert.

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11. SL

    ShellyL

    Los Angeles

    5 reviews

    3.0

    5 reviews

    Dined on June 10, 2022

    overall3food3service3ambience3

    We selected Loam because it is near the theater which made it easy for pre-theater dining. Our experience was satisfactory on that point but the food and service was only passing. The servers were nice enough but didn’t seem that professional. Maybe a little more training would help. We had the veggie burger which was a little dry and overcooked. The beet salad contained interesting ingredients like shaved horseradish and fermented egg yolk but these flavors did not add up to a delicious composition. Maybe we just chose the least tasty items on the menu? We didn’t have a bad time but it wasn’t memorable.

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12. J

    Jill

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food5service3ambience4

    We had an amazing meal. Unfortunately: We had a server who was being trained and was definitely not ready for the job. She came by our table too often, didn’t know much about the food and generally, caused a little bit of stress for us.

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13. DC

    DoloresC

    Orange County

    1 review

    5.0

    1 review

    Dined on June 1, 2022

    overall5food5service5ambience5

    Staff was excellent - food was outstanding!!!!!! Had ordered the veggie burger, beetroot Rueben, market salad, cauliflower and all were DELICIOUS! Very fresh and tasty…

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14. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 26, 2022

    overall5food5service5ambience5

    Overall my experience was amazing, most definitely will dine again food and service was beyond!!!!!

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15. TL

    TeriL

    1 review

    5.0

    1 review

    Dined on May 26, 2022

    overall5food5service5ambience5

    Loved the Five and Five dinner experience by Westside Winos x Loam. The wine pairings with seasonal selections from Loam's menu were spot on. I love trying new wines and learning about their origins. The hanger steak was divine. I thoroughly enjoyed the vibe set by the deejay. This was my first time at Loam and I'm extremely pleased.

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16. J

    Jo324

    1 review

    1.0

    1 review

    Dined on May 24, 2022

    overall1food2service1ambience1

    This was the worst service I have experienced in a long time. It took 25 minutes for them to even come to our table and take our order. They brought out one drink and forgot the 2nd person’s drink. The waiter didn’t write down our order so they brought out a wrong item. Finally the next time we saw any staff was when the food arrived and we asked for the drink which was forgotten, it finally arrived half way through our meal. We had to request the check 3 times. The food was only moderate. Nothing special.

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17. LM

    LisaM

    Portland

    1 review

    5.0

    1 review

    Dined on May 15, 2022

    overall5food5service5ambience5

    We loved our dinner at LOAM. Our server was AMAZING! He was sweet and kind and took time explaining the menu when we asked his opinion. He made the dinner great. We'll for sure go back.

    Report
18. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on May 14, 2022

    overall4food5service5ambience4

    Great spot for Orpheum pre-concert meal.

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19. G

    Georgia

    Los Angeles

    17 reviews

    vip
    5.0

    17 reviews

    Dined on May 14, 2022

    overall5food5service5ambience5

    loved our waiter, i think it was Armando, he was so patient and attentive which is just what the doctor ordered with my knucklehead friends on hand. the gin & tonic was delightful and the burger was really, really good.

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20. OT

    OpenTable Diner

    Los Angeles

    8 reviews

    vip
    5.0

    8 reviews

    Dined on May 11, 2022

    overall5food5service5ambience5

    Great food and Luis was an amazing server. Food and service was way better than the upstairs outside restaurant.

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21. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    vip
    3.0

    5 reviews

    Dined on May 11, 2022

    overall3food3service2ambience4

    Host and hostess were great. Food was good. Service slow and lacking. Ordered an old fashioned and it came at the end of the meal having had to wait the whole meal. Someone else ordered a Prosecco and it came warmer than room temperature had sharing items off the menu and asked for utensils to serve and never got them. Food got cold whilst waiting but they never appeared. Would try it again and hope for better service

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22. FF

    FernandoF

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great place, great Food, GREAT cocktails. Highly recommend.

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23. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    vip
    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Excellent food and service

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24. OT

    OpenTable Diner

    New York Area

    16 reviews

    5.0

    16 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Staff was so helpful, friendly, and knowledgeable! Food was amazing.

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25. MH

    MelissaH

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on May 5, 2022

    overall5food5service5ambience5

    Went to a show at the Theater Ace Was a good night, Highly recommend the restaurant Loam

    Report
26. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on May 5, 2022

    overall2food2service5ambience2

    the restaurant and bathroom were very dirty. my seat was sticky. so gross. will never go back.

    Report
27. A

    Adam

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    Kind staff, good food, good drinks! Would go here before any future shows.

    Report
28. w

    whywob

    1 review

    3.0

    1 review

    Dined on April 29, 2022

    overall3food4service2ambience2

    very friendly and accommodating staff. wonderful food. slow, forgetful service. loud sidewalk dining, pan-handlers, motorcycles, club crowd.

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29. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on April 19, 2022

    overall5food5service5ambience5

    This place is a gem! The food is truly special. Each dish had layers of flavor, and the dishes are both delicious and fun. You want to share everything on the table. Service was perfection - always there when you need, never obtrusive. Highly recommend this place.

    Report
30. t

    tomay

    Los Angeles

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 16, 2022

    overall5food5service5ambience4

    Server was very friendly and very communicative. It was very busy so there were delays but he made sure we understood everything. Food is very light and had a unique items we really loved.

    Report
31. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on April 16, 2022

    overall1food2service1ambience5

    The server was very rude and got all our orders wrong.

    Report
32. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience5

    Booked for Dine LA and the food was incredible! We also ordered a few items off the main menu. The hits were the seeded bread served with goat butter and the scallop crudo. Staff was amazing, definitely will be back!

    Report
33. GD

    GoingDownhill

    Washington DC

    11 reviews

    vip
    2.0

    11 reviews

    Dined on April 4, 2022

    overall2food2service1ambience5

    This is heartbreaking. I first began eating/supporting LOAM when it reopened after the second wave of the COVID-19 pandemic. Their menu was inventive, to say the least. I found LOAM's surroundings, decor, elegantly understated. Had I found the next secret DTLA smash hit resto? But that's all changed. It's gone downhill. My BF and I ate there last night. ordered five dishes, two cocktails... :-( x 2 Potatoes w/ Anchovies? 14 whole fingerling potatoes came out in a bowl. brown. heaped. the poor things just sat there, underwhelming. the potatoes were dry, very dry. and there were no anchovies, not even a taste of them. when we asked the waiter explained that it's more of an "anchovy dressing". When we said, "cool, but we can't taste any anchovies," he said that something like yeah, it's supposed to be light. to the person who prepares the menus: it should read something like "Potatoes....in light anchovy dressing.." the way its written with Anchovy being the second ingredient after potato one might think the dish is prepared with whole/halved anchovies. just sayin'. $32 Black cod: maybe 3oz. maybe. very very small piece. $32? never again. Service: it seemed we were an annoying burden on the guy. in fac,t he disappeared half way through our dinner. another guy stopped by. then a third guy stopped by. the middle guy seemed interested in helping us, but the "bookend" servers seemed to be gutted to be at a slow resto on a Sunday night. and we felt the brunt of that. Kinda’ sucked. Kohlrabi: server did not explain correctly (nor does the menu). Ingredients were correct, but not the way it was served. Cocktails: could not taste the alcohol. felt no buzz (and we don't drink cocktails often). $128 for two again? NOT AT LOAM.

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34. B

    Brunch

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on April 3, 2022

    overall5food5service5ambience5

    great food and service. Went to the rooftop section afterwards and it has good views.

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35. J

    Jonathan

    Los Angeles

    17 reviews

    vip
    4.0

    17 reviews

    Dined on April 3, 2022

    overall4food4service5ambience3

    Met some friends for brunch. The servers were attentive but did mess up the order. It took longer than expected to sort it out. It was difficult to have a conversation the music was so loud. We asked a couple of times to lower it but it kept getting turned back up, which was annoying considering there weren’t many people in the restaurant.

    Report
36. TF

    TrevorF

    Los Angeles

    7 reviews

    4.0

    7 reviews

    Dined on April 3, 2022

    overall4food4service5ambience3

    Music was way too loud

    Report
37. ID

    ID444

    1 review

    3.0

    1 review

    Dined on April 3, 2022

    overall3food2service2ambience2

    food was ok, nothing great or memorable. we asked to split bill down the middle and waiter charged one card full bill, and charged an additional half on the second card. (instead for paying $40 / $40 we paid $80 / $40)

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38. A

    Amber

    1 review

    2.0

    1 review

    Dined on April 2, 2022

    overall2food2service1ambience3

    The brunch was extremely mediocre. Our potatoes tasted old and dry, like they had been under a heat lamp all day. Most of the food was lacking flavor. And the service was nearly nonexistent. No one approached our table for more than 10 minutes and the table near us had to flag down someone to take their order because no one came by at all. I had high hopes for this place but it was really disappointing, especially for the cost. The one redeeming experience was the house Bloody Mary.

    Report
39. KE

    KimE

    Central Coast

    12 reviews

    5.0

    12 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Thank you LOAM for a wonderful date night! The staff were exceptional! From our host when we checked in and his seating us early, to our server who spoiled us! As did the other servers! The Food was fantastic. Great portions. Interesting flavor combinations! We will be back in May!!! :):):)

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40. E

    Elie

    Central Coast

    2 reviews

    1.0

    2 reviews

    Dined on April 2, 2022

    overall1food1service3ambience3

    Very expensive for half decent food. The pumpkin risotto was an odd choice since it’s not fall. It was bad. I also tried the mushroom sandwich, it was greasy and not good. $100 for a McDonald’s visit afterwards

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