Forgot to bring. Food , told they were taking tacos off bill for bad service , yet They took fish tacos off but added an in ordered steak ( x2),
Asked if we wanted desert when half our food wasn’t delivered , then denied they forgot . Table behind us was table for 4 , with added chair to make 5 , who then was back to back with me . ( I shouldn’t have to deal with other tables issues if they allowed go Extend , go ahead but don’t make it my problem ) .
Management , kept trying to push it back on me , we didn’t forget about the food (
Twice )but had no reason why service was slow .
I’m a big surprised as I’ve been there a few times and this is first time from start to finish there were problems
The food and ambiance were very nice, the food was very disappointing and overpriced.
What a disaster!!! I've been there once before and it was good enough to return to, but the second time it was awful. The servers had attitude, the food was late, the food was so bad that you couldn't swallow it & the music was completely out of place... Never going back
We had an amazing evening at Madera treehouse. Got a table right next to the window. The food was amazing and enjoyed the live DJ. We went a bit early 6:30 and happy we did so as it got more busy around 8pm. Have already recommended to friends and will definitely go back. A bit on the pricey side but I feel the value overall justifies. Thanks for having us
The BEST views in London with fab , fresh tasting, modern Mexican cuisine with the yummiest of cocktails and mocktails !
Unfortunately my omelette was too salty and the presentation unappetising as the sauce looked like it was thrown on top of the omelette and by the time it reached our table the two sauces one green and one brown had merged..
There was also a horrid drain smell at reception
A very disappointing dinning experience but putting this down to teething issues which I hope the management manage to sort out.
Too busy for the price. Too noisy. Food was good, not a fan of sharing plates, but the menu was all about it.
The refurbishment of this top floor hotel restaurant is stunning. The old St George’s restaurant was so under played. The views are superb, the decor, using lots of natural wood, is brilliant. The food is good, lovely and spicy. Wines are rather expensive, the cheapest @ £40. Service was attentive. Hope to be back soon.
Reservation was at 8,30 and we didn’t get our table until 9.10... food was good, but could be better organised
Had an amazing time at Madera.
Only wish we were informed of the table options when making the booking. We were given a bar table initially which we didn’t particularly want. Luckily the staff are really nice and we were moved to a nice window sit down table.
The food is really nice, and the views amazing. Staff are also very nice. Very good atmosphere.
We had to wait 45 min for our table and service and the bar was unorganised. Layout could have been better! Decor was ok but felt more like a bad copy of Amazonico, would have been better with a different decor and ambience was not great, too loud and messy. Service was bad, not so much because of the waiters but because they were servong too many tables. Food was ok but overpriced. The highlight was the drinks more so than the food. Place has a lot of potential but it's ruined by poor service and a touristy crowd.
The team were very accommodating for our needs and dietary requirements.
The hostesses (the Latin looking and black girls) are not professional nor friendly and don’t carry themselves like they are at work.
The location of the host area to wait to be seated is in a narrow hallway so not practical.
The music was very loud at 7:30pm on a Saturday night so was not easy to have a conversation.
The waiter gave us excellent service and was great.
Views are great and good is average
Great bar and views, but quality of food was average for the price and a hotel associated with Starwood.
No Diet Coke! Not allowed a balloon.
1. sat at table with no service for 10 minutes - then we raised our hand to flag someone down
2. we ordered drinks and waited
3. then ordered starters 5 minutes after drinks - starters came and STILL NO DRINKS
food was amazing - but service was sub standard
Food was excellent, bar and drinks excellent, ambiance very nice though music was a bit loud for conversation over dinner. Incredible view and location. However, Attention to detail lacking—took 45 minutes to get seated after reservation time after having to prompt multiple hostesses three times.
Overall great place
Our greek waiter Klavdios was simply amazing!
Amazing restaurant food and ambiance!
Madeira exceeded our expectations. The food and drinks were delicious and the views were amazing.
Excellent food, almost as good as toca madera in LA. Only thing is that I could see no mole in the lunch menu. Overall amazing
The team that looked after us were friendly and attentive and made us feel very well looked after. Delicious food and beautiful views!
Thank you so much for a wonderful review of Madera at Treehouse! I am so pleased to see how much you enjoyed your visit and hope it is not too long before you come back.
Thank you for a short but very sweet review, I hope you come again for more soon!
Great food and atmosphere. Need to work on service overall. Extremely slow response time to drink orders, had to ask multiple people where they were on multiple occasions. Gorgeous restaurant with tasty food and friendly staff. They just need to work out a few kinks.
Thank you for such a lovely review of your visit to Madera at Treehouse London. I am so glad you enjoyed the setting, food and service but sorry to see there were some kinks, I can assure you these are being worked on and hope you come see for yourself against soon.
Super !! View was great ! Food good!! Not authentic Mexican but good flavours! If possible try to go upstairs go Nest for drinks after dinner !
Thanks for such a positive 5 star review! I am so pleased to see you enjoyed it, our food is California-inspired Mexican, I hope you come and enjoy more of it soon.
And a rip off
Thank you for taking the time to comment on your visit to Madera at Treehouse London. I am shocked to read your comments though as, as you can see from the majority of other reviews, we have had overwhelmingly positive feedback. I hope you might give us another chance and come back soon though.
A bit hit and miss. Had wrong food sent to our table, and had trouble communicating with our waiter. Also, the tortillas we got served were very dry and didnt taste freshly made. But the manager did help us out with the issues. Great view, and cocktails were great. They've only just opened so it will hopefully improve with time.
Thank you for taking the time to review your visit to us. I am glad to see the issues were rectified by the manager and am a bit disappointed to see this still did not garner a better review than 2 stars. I hope you come back to see our usual high standard of service and food.
Overall such a lovely place, with great atmosphere, lovely views and very attentive staff. Close by to oxford circus station, yet hidden away makes this a cute little find. The ambience and decor of the restaurant and bar is spot on. Unfortunately the food needs a lot of work! The ceviche was very tangy and the prawns tasted a bit funny. The pizza style plates were nice which was the nicest dish we had overall. It wasn't terrible but just not great. I would defo go back for drinks around the bar area! I wouldn't recommend going for the food but I really like the place.
Thank you for a good and constructive feedback of your visit to Madera at Treehouse London. I must thank you for your comments as this is the only way we will improve, I have shared these with the wider team and hope you come try us again soon!
Everything was fantastic from start to finish! Best views in London, delicious food and outstanding service! Thank you for a wonderful evening - we will be back very soon!
Thank you so much for a wonderful 5 star review and your recommendation! I couldn't have put it better myself and hope you might come back very soon.