Ozumo - San Francisco

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1. s

   sandyd

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience3

   Host and waiter had so much attitude. The sushi was overpriced and not good at all. Needless to say, this was the 1st and last time we’re going there.

   Report
2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Delicious food and spectacular service! Staff were very attentive and accommodating. This was also the first time we had experienced Kobe wagyu 🤤

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3. SO

   SteveO

   San Francisco

   42 reviews

   vip
   4.0

   42 reviews

   Dined 5 days ago

   overall4food5service5ambience4

   Went on a Wednesday evening. Restaurant was full and we were seated right away. Menu is very creative with many options and classics. The only issue for us was the noise level which made conversation difficult and the choice of background music (selected by the bartender) was too much pounding for a pleasant dining experience. I’ll choose to sit outside nextime. The cuisine is so good I’ll will make another visit.

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4. W

   Whisper

   San Francisco

   3 reviews

   vip
   3.0

   3 reviews

   Dined 7 days ago

   overall3food4service1ambience3

   Mismatch between bar and kitchen. Kitchen was very quick. Drinks were very slow. The wine never arrived!

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5. OT

   OpenTable Diner

   Phoenix

   2 reviews

   vip
   3.0

   2 reviews

   Dined on June 26, 2022

   overall3food3service2ambience3

   Service very rushed. Food ok but I would expect more for the price

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6. BM

   BarryM

   New York Area

   1 review

   5.0

   1 review

   Dined on June 24, 2022

   overall5food5service5ambience5

   We were In San Francisco for a few Days and had dinner at Ozumo food was great and service awesome Highly recommended

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7. MJ

   MichelleJC

   1 review

   5.0

   1 review

   Dined on June 23, 2022

   overall5food5service5ambience5

   It was my first time here, but there wasn't anything we disliked from the numerous dishes we ordered. It was all so fresh and delicious with bites melting in our mouths. TOKYO GYU was a big hit/favorite. I look forward to another visit ... =)

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8. DM

   DebbieMontalvo1015

   Orange County

   11 reviews

   vip
   5.0

   11 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   Highly recommend Sushi restaurant! It’s my second time coming and it’s consistent the sushi quality it’s A++++ Omakasi Drinks! Salads! Nigiri! sashimi!! The best San Francisco. Can’t wait to come back again! It’s our treat when we come to SF!

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9. NM

   NickM

   San Diego

   4 reviews

   vip
   5.0

   4 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   Absolutely fantastic meal. Great service and excellent food and drinks. Will definitely go back next time we’re in town

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10. a

    anonymous

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on June 18, 2022

    overall3food4service3ambience2

    Outdoor patio is a nice option to have although I do wish the outdoor seating was on the waterside (like Perry's down the street). There is a smell that can waft up from the drains that really competes the wonderful food smells. Just know that if you plan on eating outside....

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11. P

    Praveen

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on June 13, 2022

    overall5food5service5ambience4

    Excellent sushi and the service was great. Suggested Saki was awesome. The cod was also good. Noise levels were a bit high. It was a birthday treat for my wife and we enjoyed the dinner.

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12. AC

    AlohaC

    San Francisco

    10 reviews

    1.0

    10 reviews

    Dined on June 13, 2022

    overall1food4service1ambience3

    It pains me to warn you about questionable service and lack of follow-up at this establishment. We have been there several times before and WE WILL NEVER RETURN. We felt abandoned by our waiter several times. We indicated that we had to catch an event that our son and his finance flew to SF for, which should have been fine for the time we had, but it was kind of ignored. We paid fully before" the end of our meal to stress our need to leave by a certain time. The waiter, and what appeared to be the head chef, said "3 minutes", which turned into 30 minutes, and WE LEFT WITHOUT COMPLETING OUR FULLY PAID FOR MEAL!! To make matters worse, I tried three times (3x) this week to contact the Manager (Kayla?) to discuss what I thought may be a one-off issue with service for them to be aware of. I left messages. NO CALL BACK. Hence my remaining recourse is to WARN FUTURE CUSTOMERS.

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13. y

    youssefa

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on June 13, 2022

    overall5food5service5ambience5

    Awesome place and Staff. Love the food and the people.

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14. MH

    MikeH

    San Francisco

    32 reviews

    vip
    5.0

    32 reviews

    Dined on June 12, 2022

    overall5food5service5ambience5

    The food was great and we we were at happy hour the day before and they had an awesome bartender with great values. Especially when we compared the prices from the day before. The drinks at dinner were kind of expensive but overall would eat there again. We had sushi rolls, all were delicious.

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15. OT

    OpenTable Diner

    San Francisco

    13 reviews

    vip
    5.0

    13 reviews

    Dined on June 11, 2022

    overall5food5service4ambience5

    This place is really good. Had Kobe beef for the first time. Really expensive, but what a treat.

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16. I

    Ines

    Mexico City

    8 reviews

    vip
    2.0

    8 reviews

    Dined on June 11, 2022

    overall2food1service5ambience4

    El pollo Crispí estaba muy malo ya que el pollo eran muchos nervios y la consistencia era mala. El mari de tempura de camaron, muy sencillo, y con muy poco sabor. El tempura de camaron eran muy chicos los camarones y su consistencia era aguda. Pedimos un whiskey específico y nos trajeron un bourbon (nos lo cambiaron después, pero llegó otra cosa de lo que habíamos pedido). La mesera muy muy amable. Nunca volvería. Precio calidad me precio pésimo.

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17. OT

    OpenTable Diner

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on June 11, 2022

    overall5food5service4ambience4

    Lovely and delicious. Highest quality sashimi.

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18. a

    annoyed

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on June 6, 2022

    overall2food4service2ambience2

    We have been going to Ozumo for several years for our "date night" option. Food is amazing, ambience is great and its always been really relaxing. Something we both look forward to as a getaway and a nice evening out. However this experience was rushed and it felt like we were getting pushed out. We showed up and were told promptly after ordering our appetizers to order dinner because it was last call and we had to finish and leave in the next 30 minutes. For a $200 meal, to be told we had to eat and get out in 30 minutes- we were really upset. I'm not sure if the hours changed suddenly but this was very disappointing for a place that we have enjoyed coming to for so long.

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19. D

    Debbie

    San Francisco

    8 reviews

    vip
    5.0

    8 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    Amazing food and service, as always!

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20. TH

    TimH

    San Francisco

    141 reviews

    vip
    5.0

    141 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    Exceptionally fresh sushi, uni from Japan - the best - wonderful views of the Bay bridge, attentive service. But, super expensive.

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21. m

    maxc

    1 review

    5.0

    1 review

    Dined on June 2, 2022

    overall5food5service5ambience5

    Great food. Great service. Great reastruant. Love it!

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22. k

    kimiko

    San Francisco

    59 reviews

    vip
    4.0

    59 reviews

    Dined on June 2, 2022

    overall4food5service4ambience3

    The decor and presentation were just artistically fantastic. Food was wonderful. The noise level was mostly unacceptable. I wear hearing aids and want to have a fulfilling conversation with friends over dinner - this was impossible at times because of the noise.

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23. F

    Fullove525

    San Francisco

    40 reviews

    vip
    2.0

    40 reviews

    Dined on May 29, 2022

    overall2food3service2ambience1

    Haven't been to Ozumo in a few years. Moved away but when the opportunity to came to visit San Francisco, had to come. It was my wife bday and what a perfect way to celebrate then to take her to one of my favorites restaurant on Saturday May 28th. Well, not a fan or favorite anymore! Sent a note via Open table when I made the reservation. Asked for seating in the lively bar AREA. Arrived when the hostess wanted to sit us at the Bar??!! I asked her if she read my note for restaurant, FAIL. The note also stated it was a Birthday. No mention of this, no special acknowledgement what so ever. FAIL. Got our seat after negotiation with hostess. Spread out seating, the lights were turned way up, too bright in the place now. It's not sexy at all here! This used to be the spot, not anymore. Staff is lack luster, our server didn't tell us about any specials. Had to find out by asking another group what they ordered and then Mgr said, oh yea, that our special chef's roll for this evening. No energy with our server, brought up all this to her and no real effort for service recovery. Not even a scoop of ice cream with a candle. Will not come back.

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24. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Graduation

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25. OT

    OpenTable Diner

    Houston

    1 review

    2.0

    1 review

    Dined on May 26, 2022

    overall2food1service5ambience5

    Very good service, very nice place, but I love japanese food and this is not a good one, just ok.

    Report
26. JH

    JeffreyH

    New York Area

    1 review

    1.0

    1 review

    Dined on May 21, 2022

    overall1food4service1ambience2

    Food is great, but service was so slow we had to leave before we ordered dinner. So disappointing. Been there several times but never going back.

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27. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on May 19, 2022

    overall3food1service4ambience4

    Bartender and service staff were amazing. The food was absurdly overpriced for the quality. I’m pretty sure Safeway offers the same level of sushi.

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28. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 19, 2022

    overall3food4service1ambience3

    We were not a priority to our server - continually forgetting things and barely coming by. Excuses about big parties and lack of staff. Had to pay 20% tip even though it wasn’t worth it because it was automatic at 6 ppl. Not the service I come to expect from Ozumo at all

    Report
29. SD

    SamiranD

    London

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    It is amazing! Be prepared to spend some money but quality sushi 👌🏽

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30. D

    Dessertfirst

    San Francisco

    202 reviews

    vip
    3.0

    202 reviews

    Dined on May 16, 2022

    overall3food4service3ambience5

    We were so excited to try Ozumo, after walking by the restaurant every day for almost a year. We had out of town guests. We were all impressed by the room. It's striking how beautiful it is. There were a few times something disappointed us with the service, since we felt the prices warranted stellar service. For the price, a little more than $100pp for 6 of us, we didn't feel it's a place we'll go back to. The food is beautifully prepared, but there's not much of it. We'll keep looking for our sushi place.

    Report
31. M

    Maina

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food4service3ambience3

    Service took too long, but the food was really good.

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32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Great fresh fish Superbly prepared

    Report
33. N

    Nope

    San Francisco

    18 reviews

    vip
    5.0

    18 reviews

    Dined on May 11, 2022

    overall5food5service5ambience5

    Kind and friendly staff, delicious food! Highly recommend!

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    First time here and everything was great! I will return soon!

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35. PA

    PaloAltoResident

    Singapore

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Early birthday and Mother’s Day celebrations.

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36. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on May 6, 2022

    overall5food5service3ambience5

    Great meal, we sat at the sushi bar, so there was entertainment watching the chefs do their thing, food was quick to arrive and quality and presentation was great, the waitress we had was new and a little pushy but very knowledgeable and nice, Gareth UK

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37. OT

    OpenTable Diner

    Memphis/West TN

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    Always an amazing experience- food and service are always top notch!

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38. AF

    AliF

    San Francisco

    4 reviews

    vip
    3.0

    4 reviews

    Dined on May 1, 2022

    overall3food5service2ambience4

    Went back to Ozumo after few months. I feel the menu used to be longer and had more items. They were out of few items, as well 🤷‍♂️ Food: - mushroom was great - sushi was good. - Cheesecake was meh (save the calories for something else :)) - The tea was so bad that we couldn’t drink. - They charged $4 for a thin glass of soda. And no free refill! I think we paid more for soda (per fl oz) than for the cocktail :) and yes, I am complaining about a $4 item out of a $200 bill! - Service: ok with new post-pandemic standards

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39. s

    spens

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Everything was amazing! Definitely recommend!

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40. RW

    RedWing

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food3service2ambience4

    Our server gave us misinformation about which menu items wouldn’t work with a serious allergy. This led to food being delivered to the table that could have caused anaphylaxis. Thankfully another server came by to inform us just in time, but it made the experience uncomfortable. The food we did have was delicious, however.

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