P.F. Chang's - Raleigh

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1. OT

   OpenTable Diner

   Raleigh

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service3ambience2

   We had a 6:30 reservation but didn’t get seated until 7:30. The wait staff was completely overwhelmed because they were understaffed.

   Report
2. F

   Foody1

   Orlando

   31 reviews

   vip
   5.0

   31 reviews

   Dined on January 14, 2023

   overall5food5service5ambience5

   We had a great experience at PF Chang’s last Saturday night. The service and food were wonderful! Thank you Andrew for being such a nice and accommodating waiter!

   Report
3. OT

   OpenTable Diner

   Western NC

   8 reviews

   3.0

   8 reviews

   Dined on February 12, 2022

   overall3food3service4ambience3

   We love P.F. Chang’s normally but this evening it was so cold in the restaurant we asked for our food to go . It was our anniversary so we were disappointed and the service was slow so probably won’t go back for a while ...

   P.F. Chang's - RaleighResponded on March 10, 2022We’re sorry to see this! We’ve reach out to you in a private message. Thanks!

   Report
4. a

   asmullin

   Raleigh

   11 reviews

   vip
   5.0

   11 reviews

   Dined on April 12, 2021

   overall5food5service5ambience5

   Great food and great service.

   Report
5. JT

   JohnT

   Raleigh

   1 review

   5.0

   1 review

   Dined on April 7, 2021

   overall5food5service5ambience5

   Our open table reservation didn’t make it to the restaurant so when we arrived we didn’t have a reservation. They were very accommodating and seated us fairly quickly but don’t use open table!

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6. s

   sophiejohnson15

   1 review

   5.0

   1 review

   Dined on March 8, 2020

   overall5food5service5ambience5

   the food was great and the waiter was awesome they all took care of us very well!

   P.F. Chang's - RaleighResponded on March 17, 2020Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

   Report
7. OT

   OpenTable Diner

   Raleigh

   1 review

   5.0

   1 review

   Dined on February 23, 2020

   overall5food5service5ambience5

   It was amazing

   Report
8. e

   emilyp

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined on February 22, 2020

   overall1food4service1ambience5

   the reservation got messed up... service couldnt remember things, etc.

   Report
9. GC

   GloriaC

   1 review

   5.0

   1 review

   Dined on February 15, 2020

   overall5food5service5ambience5

   Our food was delicious. The customer service was outstanding. We are so glad that we had reservations because they were telling customers that they were on a two hour wait for a table.

   Report
10. OT

    OpenTable Diner

    Raleigh

    1 review

    1.0

    1 review

    Dined on February 14, 2020

    overall1food1service1ambience4

    We took our family for Valentine’s day. We made reservations. The service was really bad. It took forever for our food and when it came out it was cold. None of us had silverware. It was very disappointing.we had to keep asking for refills and silverware. It was even all that crowded when we went.

    Report
11. t

    troyb

    Raleigh

    4 reviews

    5.0

    4 reviews

    Dined on February 7, 2020

    overall5food5service3ambience3

    we went for our anniversary dinner we had a good experience the waitress seemed a little busy as we had to wait for refills but other than that we had a good time

    Report
12. TS

    TStyles

    New Orleans

    11 reviews

    4.0

    11 reviews

    Dined on January 27, 2020

    overall4food4service3ambience3

    The location has ample parking and valet. Full house so the atmosphere was energized. Food was fresh and serving size was enough.

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13. O

    Opentable

    Raleigh

    11 reviews

    vip
    3.0

    11 reviews

    Dined on January 26, 2020

    overall3food4service4ambience3

    PF chang use to be a great experience, but now feels average.

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14. BW

    BarbaraW

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2020

    overall5food5service5ambience4

    Awesome food and service. Noise level increased as the restaurant filled up, but manageable level for table conversation. Parking difficult.

    P.F. Chang's - RaleighResponded on January 9, 2020Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

    Report
15. DH

    DaveH

    Raleigh

    7 reviews

    5.0

    7 reviews

    Dined on December 31, 2019

    overall5food5service5ambience5

    It was early New Years Eve. Thank goodness we had reservations because the place was packed. My wife and I had delicious spring rolls and an exotic cocktail for appetizer. Our waiter (AJ?) was outstanding and attentive to our every need. Both of our meals were tasty dishes that we only get at P.F. Chang's. We left the restaurant with a festive vibe for the start of the new year.

    P.F. Chang's - RaleighResponded on January 9, 2020Thank you for letting us be a part of it! We look forward to seeing you again soon!

    Report
16. OT

    OpenTable Diner

    Raleigh

    2 reviews

    3.0

    2 reviews

    Dined on December 28, 2019

    overall3food4service3ambience4

    Reserved a table but didn’t get to sit down until 30 min after the reservation. The food was great and the waitress was ok. This was not a bad experience but room for improvement.

    P.F. Chang's - RaleighResponded on January 9, 2020Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

    Report
17. OT

    OpenTable Diner

    Raleigh

    6 reviews

    1.0

    6 reviews

    Dined on December 27, 2019

    overall1food4service5ambience4

    Reservation at 7 but front desk people kept overlooking us until I complained 3x and finally were seated at 7:25. We made reservation because we have 2 small children and were very restless. Justin our server was great though.

    P.F. Chang's - RaleighResponded on January 9, 2020We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

    Report
18. BH

    BetsyH

    Raleigh

    1 review

    4.0

    1 review

    Dined on December 22, 2019

    overall4food5service5ambience3

    We were seated in their quiet corner room. We would have preferred to sit in the main room.

    P.F. Chang's - RaleighResponded on January 9, 2020Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

    Report
19. SB

    SusanB

    Raleigh

    48 reviews

    vip
    2.0

    48 reviews

    Dined on December 20, 2019

    overall2food2service4ambience3

    Not that good. Your standard chinese food only 2x the cost. How this place is packed is beyond me.

    Report
20. S

    Steve

    Raleigh

    8 reviews

    vip
    5.0

    8 reviews

    Dined on December 17, 2019

    overall5food5service5ambience5

    Christmas with friends

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21. SK

    SkareKrow

    Raleigh

    1 review

    5.0

    1 review

    Dined on December 14, 2019

    overall5food5service5ambience5

    As great as always

    Report
22. RL

    RitaL

    Exclusive

    2 reviews

    4.0

    2 reviews

    Dined on December 12, 2019

    overall4food4service5ambience5

    I would recommend PF Chang's but not Open Table. The restaurant had no record of our reservation.

    Report
23. RA

    RAS28

    Raleigh

    63 reviews

    vip
    4.0

    63 reviews

    Dined on December 12, 2019

    overall4food4service4ambience4

    PF Chang's is a frequent restaurant of ours to stop and get a great snack or a satisfying meal. The food is consistent, reasonable priced and we always get friendly service. Great for small groups or just the wife and I.

    Report
24. MR

    MichelleR

    New England

    24 reviews

    5.0

    24 reviews

    Dined on November 24, 2019

    overall5food4service5ambience5

    We’ve always come to this P.F. Changes and always consistent. Only change negative is it’s always so warm makes it hard to enjoy the meal as much as you could other wise

    P.F. Chang's - RaleighResponded on November 25, 2019Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

    Report
25. OT

    OpenTable Diner

    Charlotte

    1 review

    4.0

    1 review

    Dined on November 17, 2019

    overall4food4service2ambience5

    Usually when we come the food and service is great. However this time was a miss. The service was bad. Food didn't come out at the same time, asked twice for 2 missing entrees. None of the entrees had serving spoon and was told that there were no clean spoons left and had to be washed. No drink service for soda or water. We were seated at 845pm, and the place had about 5 empty tables.

    P.F. Chang's - RaleighResponded on November 25, 2019We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 16, 2019

    overall1food1service1ambience1

    Horrible experience they messed up my reservations that I booked 2 weeks in advance for my little girls birthday when we got there they said there’s nothing they can do even on phone I got hung up on . Upon arrival they told us we just have to split up the family as my daughter crying she’s 5 I’ll NEVER be back and I used to go lots some of my family had to eat in food court . Very poor service didn’t even so much as offer compensation for troubles I’ll be calling corporate .

    P.F. Chang's - RaleighResponded on November 25, 2019We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
27. EL

    ELGM

    Washington DC

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 15, 2019

    overall5food5service5ambience3

    Great experience but disappointed valet was not available on a Friday night in the cold rain (we had a baby with us and elderly mother)

    P.F. Chang's - RaleighResponded on November 25, 2019Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

    Report
28. OT

    OpenTable Diner

    Greensboro

    2 reviews

    5.0

    2 reviews

    Dined on November 11, 2019

    overall5food5service5ambience5

    Outstanding service and food. Give them all a raise. Biden 2020

    Report
29. C

    Crookpine

    Raleigh

    33 reviews

    vip
    5.0

    33 reviews

    Dined on October 26, 2019

    overall5food5service4ambience4

    The food is always delicious and the menu is quite extensive. The lettuce wraps are amazing and we all enjoyed them very much. The servers are attentive.

    P.F. Chang's - RaleighResponded on November 1, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
30. L

    Ldpd

    Raleigh

    18 reviews

    5.0

    18 reviews

    Dined on October 25, 2019

    overall5food5service5ambience4

    We had another couple with us and the food was very good. The prices for wine was exceptional. Our server was very good in explaining the menu.

    P.F. Chang's - RaleighResponded on November 1, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
31. OT

    OpenTable Diner

    Tampa

    19 reviews

    5.0

    19 reviews

    Dined on October 21, 2019

    overall5food5service5ambience4

    As usual lettuce wraps were great. Decent gluten free menu. Our server Lindsey was attentive and helpful.

    P.F. Chang's - RaleighResponded on October 23, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
32. CT

    CTABES

    Raleigh

    15 reviews

    vip
    4.0

    15 reviews

    Dined on October 20, 2019

    overall4food4service4ambience4

    The staff was great with accommodating our nut allergy, and we are so appreciative.

    P.F. Chang's - RaleighResponded on October 23, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
33. MM

    MarkMack

    Raleigh

    18 reviews

    5.0

    18 reviews

    Dined on October 2, 2019

    overall5food4service3ambience5

    Food always good and dependable. Service was not up to standards. Excuse was kitchen was backed up on orders.

    Report
34. PG

    PeterG

    Raleigh

    1 review

    4.0

    1 review

    Dined on October 1, 2019

    overall4food4service4ambience3

    Although the food is still good and the atmosphere is still there, it doesn't seem to have the mystique it had when it first opened. I remember when sauces that were mixed at your table as soon as you set down and a waitstaff that looked a little more professional. Jeans for an Asian bistro waitstaff doesn't look well. The menus could have been wiped down and the orange slice in my whiskey sour looked like it had sat overnight and had a case of shrinkage but the drink itself was fine. I still love this restaurant but it looks like it has become lax in a few areas. I would still go if I were in the area but wouldn't go out of my way with the amount of similar restaurants Raleigh has unless they get back to their mystique.

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35. t

    timothyh

    Baltimore

    9 reviews

    vip
    4.0

    9 reviews

    Dined on September 24, 2019

    overall4food3service2ambience3

    Wait staff totally messed up the drink and entree' order on one of my Guests - she didn't apologize or offer to make things right - was disappointing to say the least..... She may have been new to the job, but she needs some "re-education with Chairman Mao"

    Report
36. GB

    GeraldB

    Raleigh

    3 reviews

    5.0

    3 reviews

    Dined on September 24, 2019

    overall5food5service5ambience5

    Great family dinner! We had a really good time and the service was great!

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37. DS

    DebraS

    Raleigh

    20 reviews

    2.0

    20 reviews

    Dined on September 15, 2019

    overall2food3service2ambience2

    I have dined at numerous PF Chang's in different states and areas so I expected our experience to be as in prior times and unfortunately it was not. Our reservations were for 4:00 pm on a Sunday. We got there probably at 4:05 pm. I checked in and the hostess said they were setting up the table. So we waited. After 10 minutes I checked again with the hostess and she said they were getting the table ready. I decided to look around the restaurant and saw that there were a ton of empty tables and a bunch of tables that needed to be bussed. It seems that they did not have enough staff on duty to work that day. We were finally seated at 4:30 pm which to me is unacceptable. Our waitress was very good so that helped the situation. I also saw the manager of the restaurant bussing tables herself. While the food was good and we like PF Chang's I will not be returning to this location anytime soon.

    Report
38. c

    cagg

    Jacksonville

    17 reviews

    vip
    2.0

    17 reviews

    Dined on September 2, 2019

    overall2food3service1ambience4

    Started out with rude hostess, Put me and my handicapped mother on a table that you had to step up to and was still dirty , wet and dirty napkins left from last group. This was asking her for a low table. When I asked the waitress if we could move which there was plenty of empty clean tables she rudely walked away and said I would have to ask the hostess, I went and asked the hostess and she rudely said sit wherever you want. Then next our waitress came Over and mumbles under her breath about no plates and silverware on the table, you can definitely tell she wanted to go home, she got us drinks and passed us over to another waitress, Long story short we usually enjoy your restaurant and never complain but this was definitely disappointing. Ps. Lg bowl wonton not hot at all, and the floor had a lot of trash on it , this place is usually clean and on point. Just an FYI.

    P.F. Chang's - RaleighResponded on September 4, 2019Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report
39. t

    tfpirate

    Raleigh

    22 reviews

    2.0

    22 reviews

    Dined on August 25, 2019

    overall2food2service2ambience3

    Disappointed in both the food quality and the service; especially the service. Our food was a mixed bag. 2 guests really liked their food, the other 2 did not. In the past, we have all enjoyed the food selections here. The service was the real disappointment. The restaurant was not particularly busy, but the server was not very attentive at all. Each of us were sucking ice repeatedly. No excuse not to keep drinks refilled. We went long period without even seeing our server in the dining area.

    P.F. Chang's - RaleighResponded on August 30, 2019Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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40. k

    kpitt

    Raleigh

    13 reviews

    3.0

    13 reviews

    Dined on August 25, 2019

    overall3food5service3ambience5

    Food and server were awesome. I had an issue with reservation. I’d only made the reservation a few minutes prior but the app offered multiple openings (6:00, 6:15, 6:30,etc) so figured seating would be nonissue. Checked in at hostess desk and she initially said she didn’t have the reservation. She also said that the wait was 1hr. I let her know I wasn’t trying to be difficult but we did have a reservation. I offered to show her my email confirmation of reservation. She said she had to speak with manager. She returned shortly and curtly let me know that we would “have to sit at a high top because that’s all that was available.” I let her know that it was fine and we were seated. Experience after that was wonderful. My issue is this...if the restaurant does not want to honor reservations made with open table then they shouldn’t participate. The hostess was rude, in my opinion and I was made to feel like I was cheating the line somehow.

    P.F. Chang's - RaleighResponded on August 30, 2019We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

    Report