P.F. Chang's - RidgeHill - Yonkers

4
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50 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.

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What 50 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.3
food
3.9
service
3.9
ambience
4.0
value
Noise · Moderate
100% of people would recommend it to a friend
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T
New York Area
24 reviews
Dined on February 22, 2020
Overall4food5service4ambience5

I found it very disturbing to be told by the Hostess that my reservation through the Open Table app was not received by the PF Chang reservation system. She then proceeded to tell me that "PF Chang doesn't accept reservations anymore through Open Table. In the future make your reservation through our own website." If your no taking reservations through Open Table then remove yourself from the service. Needless to say my experience started off rocky but the food was good.

MB
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

The server Lemar was amazing! He was super professional, smiling, patient, attentive, and efficient.

Food was great!

CR
1 review
Dined on February 14, 2020
Overall4food5service5ambience4

Service was great our server shay was super nice and informative of the menu.

OT
New York Area
1 review
Dined on February 8, 2020
Overall4food4service4ambience4

We enjoyed the family style offerings and we had plenty to take home. The dessert wasn’t as great, I got tiramisu and it they covered the whole plate and dessert in what looked like a cup of cinnamon.

OT
1 review
Dined on February 1, 2020
Overall2food5service1ambience3

This location does not take open table reservation.

B
New York Area
4 reviews
Dined on January 11, 2020
Overall4food4service3ambience3

Very slow receiving food

P.F. Chang's - RidgeHill - Yonkers
Responded on January 18, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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BH
New York Area
14 reviews
Dined on December 28, 2019
Overall1food2service2ambience1

Terrible service. Made reservations to only be sat 45 mins after I get there.

P.F. Chang's - RidgeHill - Yonkers
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
New York Area
1 review
Dined on December 27, 2019
Overall3food3service4ambience3

Maybe this night everyone was clumsy. In the 2 hours we were there staff broke about 5 dishes. One of them being the table right behind us. The spring rolls were dripping with grease and the banana desert thing was gross the banana was obviously not ripe. I’ll give it another try one day but no time soon.

P.F. Chang's - RidgeHill - Yonkers
Responded on January 12, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
New York Area
6 reviews
Dined on December 6, 2019
Overall5food5service5ambience4

Our waitress was truly outstanding. Best i have had at any restaurant for a long time. She was attentive without hovering and took exceptional care of us.

OT
New York Area
17 reviews
Dined on November 8, 2019
Overall4food5service5ambience3

Waitress and service was very good as was the food. Noise level way too loud uneven service on food coming out

GH
New York Area
6 reviews
Dined on November 2, 2019
Overall1food1service1ambience1

We had a completely unacceptable experience. We arrived at 5:45 pm for a confirmed reservation through Open Table -- confirmed by the standard totally explicit OpenTable email. When we arrived we were told "We don't accept reservations through OpenTable" -- or at least not on weekends. As my daughter (with special needs) was crying, one of the hosts actually told us we were at fault because we should have called the restaurant to confirm that they accept OpenTable -- a pretty amazing misunderstanding of the nature of this product. The manager did NOT apologize, did NOT offer us drinks while she made us wait half an hour for a table (all while looking at a noisy, dirty, very poorly maintained version of this franchise) without every actually getting us a table. We left, so I cannot comment on the quality of the food. The quality of the staff and the experience was horrendous, and we will not dine at ANY PF Chang location again until we receive an appropriate response to our outstanding complaint. (And no, PF Chang, the two $10 coupons you have sent us without comment do not represent an appropriate response).

BG
New York Area
19 reviews
Dined on October 27, 2019
Overall3food3service4ambience4

We wanted to try P.F. Chang’s again and were not at all overwhelmed with the food. We were used to flavorful dishes but were disappointed. We won’t be returning.

P.F. Chang's - RidgeHill - Yonkers
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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DD
New York Area
27 reviews
Dined on October 14, 2019
Overall3food3service5ambience4

This is the second time I have been to the Ridge Hill location and I have not been impressed either time. I must say the service was excellent, but again the food left something to be desired. I ordered the BBQ ribs appetizer because they are always so delicious and meaty, but today 4 of the 6 ribs had very little meat on them, and they were very fatty. I ordered the Wonton Soup, which it turns out is not your typical Wonton Soup - it was good, but the chicken in it was very dry.

P.F. Chang's - RidgeHill - Yonkers
Responded on October 19, 2019

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team.

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OT
New York Area
1 review
Dined on October 12, 2019
Overall1food1service1ambience1

Hostess was rude.
Floors were dirty and bathrooms were disgusting.

OT
New York Area
2 reviews
Dined on September 25, 2019
Overall4food4service5ambience3

Service was attentive yer relaxed. Love those chicken lettuce wraps.

AT
New York Area
48 reviews
Dined on September 25, 2019
Overall3food4service4ambience4

The promotion that I received in e mail wasNOT available according to the manager. Very upsetting

P.F. Chang's - RidgeHill - Yonkers
Responded on September 27, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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M
New York Area
4 reviews
Dined on September 22, 2019
Overall2food2service5ambience2

Place was dirty. Food was okay.

P.F. Chang's - RidgeHill - Yonkers
Responded on September 27, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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JL
New York Area
30 reviews
Dined on September 21, 2019
Overall5food5service5ambience5

I had the shrimp Tempura for the first time and it was very good. I also had the Spicy chicken. Everything was really good.

P.F. Chang's - RidgeHill - Yonkers
Responded on September 27, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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G
Atlantic City
6 reviews
Dined on September 14, 2019
Overall1food1service1ambience1

Will never go back there. How in the world is it still allowed to remain open? It looks dirty as soon as you walk in. Food on the floor. Tables look dirty. The kitchen area doesn’t even look clean. What happened to this chain? Don’t think it’s going to last! Totally disappointed. Only good service was the waitress.

P.F. Chang's - RidgeHill - Yonkers
Responded on September 20, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
New York Area
5 reviews
Dined on August 17, 2019
Overall1food5service2ambience1

Had a reservation and we were seated almost 35 minutes after our scheduled time.

Once we finally were escorted to our table we were greeted by our friendly server. She took our drinks order but never gave us our serviettes and utensils!!! We only received three of our 4 drinks. And after receiving ours apps I had to flag the server down for our serviettes 🥴🥴

From the previously posted reviews we knew not be in any rush ordering our entries!! So we ordered our apps and the children's entries!!

The apps arrived in a timely fashion and were lovely!!! PF Changs food is always enjoyable!

Once the apps were on the table we ordered the dinner!! Yikes we had only finished the apps and wow there was dinner!! Personally I like a little rest between courses!! It would be nice if kitchen had better timing in that way!!!! However, It was delicious!

We were celebrating my daughters birthday and she enjoyed the happy birthday song with dessert and a candle!!!

Server was very nice and tried her best to be accommodating!! Overall experience was ok!! Would I go back no not again!!!

c
New York Area
61 reviews
Dined on August 3, 2019
Overall3food2service2ambience3

I had high hopes for my trip to P.F. Chang's in Ridge Hill. I have had good experiences at other branches in AL and ATL (the city location and the airport location).
First and most importantly, the rice was horrible. It had at least 3 different textures from slightly crunchy to hard to mushy. None of those textures was the right one. I mentioned it to our server and she said sorry and walked away.

The drinks took too long, because we received them after our appetizers. A second drink ordered came with the check (not requested) and the dessert menu. I was confused about why we would receive them together. When we ordered dessert the waitress requested the check back to update it.

All in all, it was not what was expected from P. F. Chang's from my past experiences.

P.F. Chang's - RidgeHill - Yonkers
Responded on August 8, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AT
New York Area
48 reviews
Dined on July 28, 2019
Overall4food5service4ambience2

Food delicious noise level terrible

P.F. Chang's - RidgeHill - Yonkers
Responded on August 8, 2019

Thanks for sharing and we’ll ensure that we pass this along to our team. Hope to see you soon!

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LI
New York Area
6 reviews
Dined on July 26, 2019
Overall1food1service1ambience1

Service poor, the food I will not recommend to my worst enemy , got sick from it.

OT
New York Area
3 reviews
Dined on July 14, 2019
Overall4food4service3ambience4

The place itself is amazing and the servers are all very well mannered. Just had a bad case of flies in the restaurant so couldn’t enjoy the food. Also had a server swap after drink orders...almost always means being forgotten about by the server tagging in.

c
New York Area
9 reviews
Dined on June 29, 2019
Overall1food1service1ambience1

I got my appetizer with the main course . Everything came together .They have a lot of employees walking around but the service is not good. They had dirty tables . I just didn’t enjoy my meal . Sorry not coming back .

P.F. Chang's - RidgeHill - Yonkers
Responded on July 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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m
New York Area
85 reviews
Dined on May 11, 2019
Overall1food1service1ambience1

I much prefer writing about great experiences but hopefully someone will pay attention to the problems that P.F. Chang's- at Ridge Hill has to address at some point. Like several others already on record the staff are not aware that Open Table is taking reservations. We were greeted with, "We don't do that" - happily a manager intervened at immediately sat us at a table. The reception area was mobbed and the young folks manning their stations looked frazzled by the long lines of people in the entry Hall area.
The waiter was pleasant and our orders were processed quickly. Two appetizers- but they did not come out of the kitchen together - so we finished the first and a server literally deposited the next one on our table with dirty plates and silverware making no attempt to clear the table. We were asked to keep our used silverware covered in the sticky sauces from the first dish. P.F. Chang's has changed. I remember when the food at one of the Manhattan sites was interesting. Now it's gloopy, sweet or sweet/sour sauces and under-fried doughy chicken or beef bits. Even the "fried rice" is soft and mushy. I no longer recognize the Asian cooking - not sure any real cooking is happening here. We actually decided that one of the dishes wasn't very appetizing - so we asked to sample a third main dish. That took up to 30 minutes to arrive. During that time you could see how furiously hard everyone was working - literally racing around to serve food but the coordination was missing. The kitchen churns out barely finished dishes - to servers whose only function is to race the food to the table and have nothing to do with clearing away any dishes. No one offered water, and no one came to bus the table until literally 90 minutes into the meal. I only noticed one busboy. And the noise -deafening. Aside from the confused receptionists, the staff inside the restaurant are all young and eager but have no guidance and apparently little training.
Honestly, no reason to return.

P.F. Chang's - RidgeHill - Yonkers
Responded on May 19, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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SR
1 review
Dined on April 27, 2019
Overall4food5service4ambience5

Great fresh food. Good customer service. Reservations for weekend evenings are highly suggested.

G
New York Area
4 reviews
Dined on April 20, 2019
Overall2food2service4ambience2

Server was great restaurant very unorganized

P.F. Chang's - RidgeHill - Yonkers
Responded on April 25, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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c
New York Area
79 reviews
Dined on March 23, 2019
Overall1food1service3ambience1

DISGUSTING!!! I will NEVER return to this restaurant again. First I was given a dirty glass which they corrected. Then I ordered the chicken lettuce wrap. The lettuce was ripped up into tiny pieces. The manager claim they ran out of lettuce but I saw 4 more orders after my order. I ordered Mongolian beef for dinner. The manager was very nice he apologize for the 20 minute wait for our entree. He said they were making more sauce for the Mongolian beef which used to be my favorite dish. To my surprise, when my entrée did arrive it was dry and hard with the biggest pieces of scallions; I’ve ever seen in my life. By then I was so disgusted I just wanted to leave. The beef was dry & hard from being over cooked. Where was the sauce that the manager claim they were making. NEVER AGAIN!!

C
New York Area
10 reviews
Dined on March 23, 2019
Overall4food4service4ambience4

I use to go to the White Plains location and so happy this one was opened in Ridgehill, Yonkers. Always love the food and drinks at PF Chang! Our waiternthat day gave us good attention. Thanks

c
New York Area
79 reviews
Dined on March 14, 2019
Overall1food1service1ambience1

DISGUSTING!!! I will NEVER return to this restaurant again. First I was given a dirty glass which they corrected. Then I ordered the chicken lettuce wrap. The lettuce was ripped up into tiny pieces. The manager claim they ran out of lettuce but I saw 4 more orders after my order. I ordered Mongolian beef for dinner. The manager was very nice he apologize for the 20 minute wait for our entree. He said they were making more sauce for the Mongolian beef which used to be my favorite dish. To my surprise, when my entrée did arrive it was dry and hard with the biggest pieces of scallions; I’ve ever seen in my life. By then I was so disgusted I just wanted to leave. The beef was dry & hard from being over cooked. Where was the sauce that the manager claim they were making. NEVER AGAIN!!

P.F. Chang's - RidgeHill - Yonkers
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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FF
New York Area
40 reviews
Dined on March 8, 2019
Overall5food5service5ambience5

PF Chang's at Ridge Hill did not disappoint! The food, the service, and the price are all terrific! Mom and I went for the Happy Hour -- $6 drinks and appetizers before 6pm. We shared (4) appetizers -- crab wontons, calamari, shrimp dumplings, and chicken lettuce wraps. All were delicious! And the drinks -- she had the Asian Pear Mojito and I ordered the Blushing Geisha -- soooooo GOOD! Needless to say, WE WILL BE BACK VERY SOON!!!

N
New York Area
1 review
Dined on February 23, 2019
Overall1food3service3ambience2

Hostess had me wait forever even though I had a reservation. One of the kind waiters notice and brought it to the managers attention and we were quickly seated. Hostess didn’t even apologize. Meanwhile she was seating people who came way after us. Hey folks, get your act together if you want to make your one year anniversary. Restaurants don’t last that long at that spot. Hmmm. I wonder why.

o
New York Area
4 reviews
Dined on February 23, 2019
Overall1food1service1ambience3

Total mismanagement. Took them more than 40 min to seat us even after we booked a time through opentable. In the first hour we only received a cold bowl of soup. The food was super late and the servers were running clueless. After that they missed items from our order. The hot and sour soup was just sour and had no heat. Lo Mein had no salt and was sweet. Will not recommend anyone to go there.

AM
New York Area
1 review
Dined on February 16, 2019
Overall1food1service1ambience1

What an awful experience. Had a reservation booked at 8:15, reached 8:14, left at 8:30 didn’t get called in to be seated. The front hostess was very rude. I came in before a family of 5 and they were greeted and treated first. The hostess constantly fraternized with her coworkers rather than greet the on coming guests. It seemed operationally, P.F. Chang’s in ridge hill, needs train the staff to handle high volumes of guests. The majority of guests coming left within 3 minutes due to the poor door to seating wait times.

OT
Denver
2 reviews
Dined on February 16, 2019
Overall5food4service5ambience4

Everyone was super nice from the moment we arrived until we left. It was my first time ever going to this chain restaurant and happy to say that it was much better than expected

C
New York Area
7 reviews
Dined on February 13, 2019
Overall2food3service2ambience4

It was okay. The service needs attention though. Took the server about 20 minutes for a glass of water...

CD
1 review
Dined on February 9, 2019
Overall4food5service5ambience5

We had an excellent experience. Seated in a short time. Our waiter Troy was fantastic. Party of 4 and we ordered a lot of food. Food was perfect and delicious except we had one side we didn’t care for Brussels Sprouts (too spicy) and management offered to take off the bill. Great team of friendly people.

The new atmosphere was perfect vibe for ridge hill. Very cosmopolitan. I like it for a change from the regular P.F. Chang ambience. Nice to shake it up yet have same great food!

I really don’t understand the bad reviews? We had a lot of food and it was all good. Place was clean and inviting.

RC
New York Area
61 reviews
Dined on February 8, 2019
Overall4food4service5ambience3

We misordered a sushi roll we couldn't eat due to allergies server were very nice and gave alternatives

JL
New York Area
6 reviews
Dined on February 5, 2019
Overall1food1service1ambience1

As a longtime Open Table member I am requesting these comments be part of PF Changs review page. Booked a table for PF Changs at their Yonkers location for Tuesday, Feb. 5 at 7:15pm on Open Table. Arrived at 7:05pm. Host did not have our reservation and told us would be checked in as having a reservation and will get us in as soon as possible. Received a text at 8:11pm indicating table will be ready shortly. Of course we left and will never go back again. While waiting, we observed the floor from the front entrance leading to the dining tables to be absolutely filthy. Waiters were dropping dinnerware and diners were waiting forever to be served. An additional important note, I was there previously for take out. They mislabeled out entrees, did not give us lettuce with our lettuce wrap appetizer and gave us only one serving of rice for the 2 entrees. This restaurant is off my list and patrons should seriously consider this review.