P.F. Chang's - West New York

4.4
68 Reviews
$30 and under
Asian
P.F. Chang’s is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang’s chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients.

With roots in Chinese cooking, the culinary landscape at P.F. Chang’s now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 68 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.7
food
4.3
service
4.5
ambience
4.6
value
Noise · Moderate
83% of people would recommend it to a friend
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OT
OpenTable Diner
New York Area
1 review
Dined on February 20, 2021
Overall3food4service4ambience4

I’ve notice when booking thru open table the wait time is ridiculous long. It’s almost like their in-house reservations service don’t link up with open table. But other then that everything was good.

OT
OpenTable Diner
1 review
Dined on February 19, 2021
Overall5food5service5ambience5

Very nice enjoyable experience.

K
Kevin
1 review
Dined on February 14, 2021
Overall2food3service1ambience5

Hostess was rude and not accommodating when asking for a new table because of the close proximity to other tables, the service took forever and on top of that the tables were not distanced at all I was sitting right behind someone

OT
vipOpenTable Diner
New York Area
29 reviews
Dined on January 24, 2021
Overall5food5service5ambience5

Great service!

OT
OpenTable Diner
1 review
Dined on January 9, 2021
Overall4food5service3ambience3

Made reservations for 5pm. But apparently that doesn't matter because we still had to wait about 10-15mins to be seated. Don't understand why they have reservations if they still make you wait. I wana give them the benefit of the doubt & say maybe because of Covid restrictions there is just a wait. Dunno. Food was great overall. Drinks nice & strong like I like em. Service was fast. We will go again soon.

RP
vipRobertP
New York Area
22 reviews
Dined on January 9, 2021
Overall5food5service4ambience5

It was cool. I would suggest having tables ready for guest who have reservations.

l
lucy916
New York Area
8 reviews
Dined on December 20, 2020
Overall5food5service5ambience5

Their organic margarita was delicious and waist friendly! The dynamite shrimp, shrimp tempura roll, spicy tuna roll and oolong Chilean sea bass were so yummy. We definitely enjoyed every bite! Friendly host and wait staff as well. It was a great experience overall and definitely will be coming back!

S
vipSunny
New York Area
11 reviews
Dined on December 20, 2020
Overall5food5service5ambience5

Excellent food and service

OT
OpenTable Diner
New York Area
1 review
Dined on December 12, 2020
Overall5food5service5ambience5

No complaint. Good and relaxing vibe

OT
OpenTable Diner
New York Area
5 reviews
Dined on November 22, 2020
Overall5food5service5ambience5

Everything was great! Sad to see a place that was once backed on a Sunday night empty! Social distance at its finest. Super safe. Felt very comfortable.

c
candicev
1 review
Dined on November 19, 2020
Overall5food5service5ambience5

Everything was great! No complaints at all. Everything was delicious

OT
OpenTable Diner
New York Area
4 reviews
Dined on November 8, 2020
Overall3food3service2ambience3

Issue that I had was that manager was all over the place. He had all the guests waiting by the host desk and not able to help any. We had reservations with open table and he still made us wait. Once seated, our waitress was okay. She didn’t come to check up on us. Nothing happened. Food was bit sloppy. Sushi was overly done. Didn’t taste fresh.

OT
OpenTable Diner
1 review
Dined on November 1, 2020
Overall5food5service5ambience5

Had a great quiet dinner with my husband and mother law. Service was great from seating to the end. We even had another server bring our drinks and she was super friendly and helpful.
Had a great experience with our Megan Markle lookalike server, lol!
Will def come back. Thank you

DL
DeborahL
New York Area
6 reviews
Dined on October 30, 2020
Overall5food5service5ambience5

this was my first indoor dining experience during covid. Everything was handled perfectly!! So happy

OT
OpenTable Diner
New York Area
1 review
Dined on October 24, 2020
Overall5food5service5ambience5

Nice distance. Very kind.

H
vipHotrod1000
New York Area
25 reviews
Dined on April 27, 2019
Overall2food3service5ambience3

Very Noisy, food not Pf Changs standard.

PW
vipPWP2
New York Area
29 reviews
Dined on April 12, 2019
Overall2food3service2ambience2

We had reservations and others having the same party size coming in after us for reservations at the same time or later were being seated ahead of us. We were seated almost immediately after pointing it out to the hostess. Our own server was good, but the server at the table beside us bumped into both of us more than once, and one time, he slammed into me. He was moving too fast between tables, and saying sorry, sorry and then doing it again was inexcusable. It is unfortunate that these issues overshadowed the food and our over servers efforts.

P.F. Chang's - West New York
Responded on April 16, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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J
vipJuanita
New York Area
31 reviews
Dined on April 12, 2019
Overall3food4service3ambience1

Sticky Icky
The well prepared food is overshadowed by lack of cleanliness. The table was sticky the floor was sticky the chairs were sticky. The restaurant is very busy and the tables turn quickly which I can only presumes causes the lack of cleanliness.

P.F. Chang's - West New York
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
vipOpenTable Diner
New York Area
23 reviews
Dined on April 8, 2019
Overall5food5service5ambience5

Great food and great service!

OT
OpenTable Diner
New York Area
3 reviews
Dined on March 10, 2019
Overall2food2service2ambience4

Service was slow, food was decent.

P.F. Chang's - West New York
Responded on March 18, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
vipOpenTable Diner
New York Area
5 reviews
Dined on March 9, 2019
Overall4food4service4ambience4

Great food and great service

AD
vipAlexandraD
Philadelphia
32 reviews
Dined on February 22, 2019
Overall4food3service1ambience1

The waiter was just odd ... he had a crazy look in his eyes we all said the same thing oh no our food & we weren’t feeling comfortable.. The drinks were weak all seltzer the manager zipped by us and he was able to fix our drinks which was very nice till we sipped it .. ALL vodka ...
anyway the banana roll thing was there famous high demand dessert ? It was highly recommend we weren’t impressed @ all wet bland with a crispy shell ... not so great
the coconut ice cream was awesome pieces of coconut throughout the ice cream ...the chocolate cake was ok looked like the big huge Costco chocolate I get in Costco ..overall not impressed

OT
OpenTable Diner
1 review
Dined on February 16, 2019
Overall2food5service5ambience5

Once we were seated it was great. Prior to being seated, the hostess put a party of 4 before our party stating that they needed a larger both b/c they had a party of 7. I kept my eye on that party the entire time. Only 4 people the entire time. But the worse part about it all was the host addressing me “an adult” as babe. She called me Babe once too many.

P.F. Chang's - West New York
Responded on March 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
vipOpenTable Diner
Charleston
4 reviews
Dined on February 16, 2019
Overall4food4service5ambience3

This place is PACKED. Great food and great environment but so loud and so busy.

V
Vicky
Philadelphia
9 reviews
Dined on February 16, 2019
Overall5food5service5ambience3

My server was very good and also took care of my preferred membership points.

OT
OpenTable Diner
1 review
Dined on February 14, 2019
Overall4food4service4ambience4

Great no comments

OT
OpenTable Diner
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

Great service great food glad we made reservations. 1st time using Open Table. It’s VIP Access.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on February 14, 2019
Overall3food3service4ambience4

Unfortunately, found a hair in the appetizer. Kinda ruined the dinner. The waitress and manger Brian were very nice and apologetic but the damage was done.

P.F. Chang's - West New York
Responded on March 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
OpenTable Diner
New York Area
1 review
Dined on January 26, 2019
Overall4food5service3ambience4

They forgot to bring my fathers bday cake and candle. After I asked for one.

WW
WinnieW
New York Area
6 reviews
Dined on January 18, 2019
Overall4food3service3ambience4

The food was good but very salty. The service was a little slow but good considering how many tables they cover. Seating was comfortable and food arrived quickly.

CM
ChandniM
Washington DC
1 review
Dined on January 12, 2019
Overall3food2service5ambience3

Good appetizers but worst pad thai ever .

Z
Zzzyp
New York Area
13 reviews
Dined on January 5, 2019
Overall4food4service4ambience2

I would give them 5 stars except the parking is disastrous. I had to park 2 blocks away because they do not have a designated lot. The place is noisy but the food and the menu are great

TL
TandL
1 review
Dined on January 1, 2019
Overall5food5service5ambience5

Great Service. We were also running late and were able to adjust our booking within seconds online to inform them we were coming later - amazing and so much easier than calling the restaurant.

ER
ERosa
New York Area
9 reviews
Dined on December 30, 2018
Overall3food3service2ambience3

We had an Open Table reservation for 8:15 and we didn’t get seated until after 9:00. When I advised them of our Open Table Reservation it seemed to be ignored even though we can see empty tables. The food was good but a little over priced. The waiter was pleasant and provided decent service.

CG
ChrisG
1 review
Dined on December 30, 2018
Overall2food3service1ambience5

Haven't been there in a while. The portions shrank tremendously. Food to value ratio is off. Our server was nice but rarely around. The food flavors also seemed to change. One dish honestly tasted like sewage. Part of it was hot the other cold. A new dish so I didn't know how it came. One was sour which shouldn't have been.

P.F. Chang's - West New York
Responded on January 20, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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DF
DavidF
New York Area
5 reviews
Dined on December 29, 2018
Overall2food4service1ambience3

We waited for 20 minutes before a server even came to our table. When the server came, we ordered our drinks and food. The food arrived before the drinks. We were never asked if we wanted a second round of drinks. We dined for 90 minutes and it should have taken less than an hour.

P.F. Chang's - West New York
Responded on January 20, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
DA
DevitaA
1 review
Dined on December 29, 2018
Overall2food4service3ambience3

Made a reservation online however when arrived they did not receive the reservation. Their tablet was not working and we had to wait. Recommend call to make reservations

P.F. Chang's - West New York
Responded on January 20, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
RC
vipRosieC
Tampa
30 reviews
Dined on December 26, 2018
Overall4food4service4ambience4

Dinner was nice however loud screaming kids.

OT
OpenTable Diner
Las Vegas
1 review
Dined on December 8, 2018
Overall5food5service5ambience5

Thank you David, he was wonderful.

DI
vipDawnI
New York Area
6 reviews
Dined on December 8, 2018
Overall5food5service5ambience5

It was a perfect evening, our server handled the large group with expert skill. She handled a few off the cuff requests without missing a beat

FAQs

You can order delivery directly from P.F. Chang's - West New York using the Order Online button. P.F. Chang's - West New York also offers takeout which you can order by calling the restaurant at (201) 866-7790.

P.F. Chang's - West New York is rated 4.4 stars by 68 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.