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Public Service, New Orleans, LA

Public Service

3.5
3.5
449 Reviews
$30 and under
American
A dynamic community gathering place, Public Service is a casual-yet-sophisticated restaurant with a menu honoring the Gulf Coast’s hard-working fishermen and farmers. Our chefs prepare contemporary cuisine in an open-display kitchen highlighted by an open-flame rotisserie.

Join us for a relaxing meal with family or friends, a quick bite in our bar or pull up a stool at the open kitchen to experience a meal guided by our chefs. At Public Service, the recipe is simple: combine confident Southern hospitality with a menu that allows the ingredients to speak for themselves.

Click on our virtual tour to step inside Public Service! https://visitingmedia.com/tt8/?ttid=nopsi-hotel-icms#/3d-model/0/1?b11t0=1&a10ph=1&i2d0a=1&j2ck2=1

Make a reservation

2 people

7:00 PM


Booked 7 times today
Private dining

Private dining

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View details

Dining areas

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    American, Farm-to-table, Seafood

  • Hours of operation

    Mon–Thu, Sun 6:30 am–11:00 pm Fri, Sat 6:30 am–12:00 am

  • Phone number

    (504) 962-6527

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Executive chef

    Arthur Batiste

  • Catering

    Public Service Restaurant and NOPSI Hotel can cater any event, big or small. Please contact our Director of Sales Nicole Maxwell at nmaxwell@nopsihotel.com so we may assist you.

  • Private party facilities

    For information regarding group dining at Public Service Restaurant please email publicservice@nopsihotel.com

  • Private party contact

    Sean Bitar: (855) 383-8575

  • Neighborhood

    Central Business District

  • Cross street

    Gravier Street

  • Parking details

    Valet parking available at NOPSI Hotel. $8 for up to two hours for guests dining at Public Service Restaurant; subject to NOPSI Hotel valet pricing after two hours. <br /><br />Paid parking lots available nearby <br /><br />Street parking

  • Public transit

    Streetcar stop 3 blocks away

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

What 449 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.8Food
  • 3.3Service
  • 3.8Ambience
  • 3.4Value

NoiseModerate

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  1. OT

    OpenTable Diner

    Charlotte

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food5service4ambience4
    It was very loud and very busy. Nice setting, staff was nice, just a busy Friday evening so a bit slow on getting food.
  2. D

    Dub1

    Chicago

    35 reviews

    vip
    2.0

    35 reviews

    Dined on November 4, 2022

    overall2food3service3ambience3
    We felt like we were in the way for dining there. Even though the place was fairly empty.
  3. 7

    76firefly

    Los Angeles

    7 reviews

    4.0

    7 reviews

    Dined on November 3, 2022

    overall4food4service5ambience4
    Great waiter!
  4. AY

    AllisonY

    Philadelphia

    8 reviews

    vip
    4.0

    8 reviews

    Dined on October 30, 2022

    overall4food3service5ambience4
    Menu vastly different from website...need to update website.
  5. G

    Gmonie

    New Orleans

    21 reviews

    vip
    4.0

    21 reviews

    Dined on October 23, 2022

    overall4food4service4ambience4
    A nice selection of menu items for a Sunday Brunch!
  6. CJ

    CJVV

    New Orleans

    1 review

    4.0

    1 review

    Dined on October 22, 2022

    overall4food5service5ambience5
    Great ambience. Food was normal. Got there for breakfast but serving brunch at 930. Kids portion were larger than adult portions.
  7. MG

    MarandaG

    Atlanta

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food3service1ambience5
    We had a reservation at 8:00. We arrived about 5 minutes early and got seated. They did bring water right away, but then we didn’t get a waited on for about 20 minutes. We weren’t in a hurry though so that didn’t matter as much. We finally ordered our food, and then waited an hour to receive it. The staff was not bad or unfriendly, but instead was working their butts off busing tables and doing other tasks other than waiting on guests. The real problem must have been in the kitchen though, as they just couldn’t get the food out. Other tables around us experienced the same. The table next to us even got their meal comped because it took so long, and we were comped our drinks. The food did not taste good. It wasn’t cooked wrong - it just was not good quality food.
  8. OT

    OpenTable Diner

    New Orleans

    3 reviews

    1.0

    3 reviews

    Dined on October 22, 2022

    overall1food2service1ambience2
    Public Service was one of the only options available when we made reservations so we decided to give it a try. We are locals, and I had been seeing it pop up on open table for months. The ambiance was nice: comfy chairs & the table was set. It took about 10 minutes for the server to acknowledge us. At that point, we knew what we wanted to eat & drink. We ordered 3 bar drinks and a ginger beer. They were out of ginger beer. We ordered 2 bowls of gumbo, a burger, and spinach dip. They were out of spinach dip. The server never refilled our drinks or asked if we wanted another. Luckily, it was great company so we just chatted. 50 minutes later our food never arrived & our drinks still had not been refilled. On top of that, we still had menus on our table which should have been removed when the order was made, about an hour prior. We started to realize everyone in the restaurant was in the same boat as us. No food. Waiting. I flagged down a worker & asked him for an ETA on our food and about 10 minutes later it came out. There were no apologies. Drinks still had not been refilled. Menus were still on our table. Oh, and the couple that sat next to us and had been there about 45 minutes left at this point. We shouldn’t have had to pay for a penny for this sorry service and experience. The very least they could’ve done is send a manager or even our server could have apologized. Had we not been in a hurry to get to a party that would now be over in 2 hours we would’ve requested this terrible experience to be addressed. Do yourself a huge favor and don’t waste your time here.
  9. OT

    OpenTable Diner

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on October 18, 2022

    overall4food5service5ambience4
    Small menu but yet good options for lunch. We both had salads--ahi tuna and rotisserie chicken--which were both good. Very fresh, large portions. Nice to have a good local meal without sauce or gravy!
  10. C

    Charbry

    New Orleans

    39 reviews

    vip
    4.0

    39 reviews

    Dined on October 9, 2022

    overall4food5service3ambience3
    Food was delicious but the cost for a brunch was TOO high and the noise level was Terrible.
  11. SL

    StacyL

    New Orleans

    7 reviews

    5.0

    7 reviews

    Dined on October 9, 2022

    overall5food5service5ambience5
    Saints Game! Public Service is back to its preCOVID excellence: delicious food, great service, wonderful ambience, and live music on the patio of NOPSI hotel. French toast is amazing! Love this place
  12. JL

    JennL

    1 review

    3.0

    1 review

    Dined on October 8, 2022

    overall3food2service3ambience3
    The staff was nice. Timing of courses was off. Decent for bar, less so for food.
  13. BB

    BigB

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food3service5ambience5
    The Bartenders were great. One of them was so beautiful!
  14. SS

    StaciS

    New Orleans

    5 reviews

    2.0

    5 reviews

    Dined on September 18, 2022

    overall2food3service1ambience3
    Service was poor Had reservations for 11 am When walked up to check in there was a heated discussion going on between the person at the hostess stand and a server who had red hair and glasses Did not acknowledge or care that customers were there We were then told that we could be seated but the kitchen was backed up so it may take a while for our food to come out We agreed and said we would just have drinks while waiting We were seated — no one came to our table —not even to give us water about 20 minutes later I flagged down someone for water and told her that we wanted to order drinks She said the server would be over— after about 20 MORE minutes the server came to take both drink and food orders Our food came out BEFORE our drinks which were sitting at end of the bar For a long time — then I went to the bar and the bartender brought us our drinks Looking for our server— she was at the computer for an unusually long time Never came over to say she apologized for the wait—— whether true or not It’s basic customer service and courtesy The service was beyond terrible The restaurant was initially busy but by the time we were seated the tables had cleared out We should have left Will no go back
  15. GH

    GH17

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on September 18, 2022

    overall1food3service1ambience2
    Service was terrible. They blamed it on the Saints game, but they no the Saints schedule. This wasn’t a surprise.
  16. OT

    OpenTable Diner

    New Orleans

    1 review

    vip
    1.0

    1 review

    Dined on September 18, 2022

    overall1food2service2ambience3
    I had a 10:30 reservation at Public Service on a busy home Gameday, we arrived early and had a drink at the bar- no issue, bartenders were great. We went check in just prior to 10:30 and the hostess (who was not friendly nor warm at all) sat us in the bar area. Important to note is the “Gameday brunch menu” was posted at the hostess stand so we decided while waiting what we’d want to eat. Upon sitting, we were presented with one menu, it didn’t contain the items we were hoping to eat so my husband asked and the waitress said she’d we had the wrong menus so she brought another one and took those- this menu also was missing the items on the “Gameday brunch” menu so I asked our waitress, she said we were seated in the bar so could only order off of the bar menu. SO our reservation was in the main restaurant but your hostess sat us in the bar which then limited the menu, which is not at all okay since walk-ins were being seated in the main dining area able to order whatever they wanted. To make matters worse the table next to us had the menu items we wanted but were told were unavailable to us. We settled for nachos and a chicken leg quarter- 45 minutes later our meal was delivered. The cheese on my nachos had already hardened and it was obvious that the meal had sat in the kitchen for a while prior to delivery to our table. We observed staff members appearing confused about the menu situation and it really seemed no one was on the same page. It ultimately was a complete mess. We aren’t people to complain but this experience will result in us never returning and sharing with our family and friends the experience that we had. It was an unfortunate experience and as locals who are aware of the phenomenal restaurant scene in NOLA, we will turn to another spot next time we need a meal in the CBD. Hopefully you guys can turn it around- fingers crossed.
  17. W

    Will

    Baltimore

    7 reviews

    1.0

    7 reviews

    Dined on September 18, 2022

    overall1food1service1ambience1
    Arrived and was told to wait for a table as they cleaned a table right next to one that was already clean. Looked around and absolutely no one had their food yet in the restaurant. We only had about an hour to spend for breakfast and asked our server how long she thought it would take. She told us their were 5 tables ahead of us. We informed her we would just get drinks and leave. She suggested we go to the bar. Wen to the bar and ordered two of the specialty drinks on their menu and was told she could t make those. Ordered two drinks to go and the total bill was 43.00. Needless to say we won’t be going back. It’s breakfast. Most basic of meals.
  18. TL

    ToddL

    New Orleans

    30 reviews

    vip
    5.0

    30 reviews

    Dined on September 18, 2022

    overall5food5service5ambience5
    Great place for brunch before the game. Who Dat!
  19. OT

    OpenTable Diner

    Mississippi

    1 review

    vip
    3.0

    1 review

    Dined on September 17, 2022

    overall3food3service4ambience3
    It’s been a couple years since we were here and the menu has changed significantly since then. The options and the food were average. Good service. The ambiance is nice, but it was weirdly empty for a Saturday night.
  20. OT

    OpenTable Diner

    Chicago

    4 reviews

    4.0

    4 reviews

    Dined on September 5, 2022

    overall4food4service4ambience5
    Wanted to grab a quick bite before meeting up with friends. There was a limited menu due to it being game day. However, the spring rolls and Jambalaya we had was pretty tasty. My only comment is the food could have been a bit hotter. They were also able to make me a mock tail and I was pleasantly surprised. Overall 4/5 stars.
  21. DL

    DLS68

    New Orleans

    12 reviews

    2.0

    12 reviews

    Dined on September 4, 2022

    overall2food3service2ambience3
    I know it was a busy day with the LSU-Florida State game at the Superdome, but service was definitely subpar. Our drinks sat at the bar for at least 10 minutes before my son got up and spoke to the bartender who allowed him to bring them to our table. The meals took a long time to arrive, but we were not in a big hurry fortunately. I like this hotel but not sure I'll rush back to Public Service.
  22. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1
    Under staffed and not prepared for guests.
  23. SN

    ShannonN

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1
    We showed up to our reservation and was told they could not sit us for another 45 minutes to hour. Will never attempt to eat here again
  24. L

    Lharrington74

    New Orleans

    60 reviews

    vip
    5.0

    60 reviews

    Dined on September 4, 2022

    overall5food5service5ambience5
    We went for brunch. On LSU/Fl State Gameday! They were surely understaffed, but the staff was ALL pitching in to help and they were trying their hardest to serve everyone. The food was DELICIOUS. As were the mimosas! Would def return!
  25. BT

    BigTom

    Columbus

    14 reviews

    vip
    1.0

    14 reviews

    Dined on September 4, 2022

    overall1food1service1ambience2
    Waited over 10 minutes no one ever stopped by the table. Guessing they don’t have enough workers because it looked like everyone was waiting for food and service
  26. RM

    RoyM

    New York Area

    19 reviews

    3.0

    19 reviews

    Dined on September 4, 2022

    overall3food4service1ambience2
    They were severely understaffed at the bar and cafe
  27. BW

    BrianW

    Louisville

    1 review

    vip
    5.0

    1 review

    Dined on August 17, 2022

    overall5food5service4ambience4
    Late dinner reservation. Seated quickly. Excellent cocktails and our entrees were delicious.
  28. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on August 14, 2022

    overall5food5service4ambience5
    Food was great and the dining room was beautiful.
  29. OT

    OpenTable Diner

    New Orleans

    1 review

    4.0

    1 review

    Dined on August 13, 2022

    overall4food5service4ambience4
    We met here for a late dinner and the food was great!
  30. Q

    Questy

    Dallas

    5 reviews

    3.0

    5 reviews

    Dined on July 31, 2022

    overall3food3service2ambience3
    Basic menu, fair prices, food was fine, nothing special but the service was abysmal.
  31. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5
    The food was amazing!!
  32. Q

    Quban

    New Orleans

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food3service1ambience5
    There weren’t many people dining in the restaurant, and their appeared to be sufficient serving staff, however our server was terrible. He appeared to be agitated as if working so hard yet we did not witness much work going on. Took forever to be acknowledged (despite being the only table who made reservations), get drinks, and have orders taken. I enjoyed my food but my husband didn’t. Ambience was great to celebrate our anniversary.
  33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 23, 2022

    overall5food5service5ambience5
    Love this crew! They made us TN girls feel like we were with family! Amazing food and great vibes! Looking forward to going back
  34. D

    Doby88

    1 review

    5.0

    1 review

    Dined on July 16, 2022

    overall5food5service5ambience5
    The staff was very friendly from start to finish. The food was delicious and the drinks were good. Not priced bad for the amount of food and we were full! It is pretty and the vibe was very casual classy. Very good place.
  35. SC

    SongCoyote

    1 review

    5.0

    1 review

    Dined on July 8, 2022

    overall5food5service5ambience5
    My partner and two friends of ours had never been to New Orleans before and chose Public Service based on its reviews, and we were entirely happy with our experience. The server took good care of us, including (to our surprise) warning us away from one dish while recommending others. Everything recommended was spot on - the food was delicious, and we all had a great time!
  36. MK

    MarkK

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on July 3, 2022

    overall5food5service4ambience4
    Easy reservation. Professional reception.
  37. B

    Bjh123

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on June 25, 2022

    overall5food5service5ambience5
    Service was fast friendly and food was hot and tasty No complaints
  38. OT

    OpenTable Diner

    Columbus

    5 reviews

    vip
    5.0

    5 reviews

    Dined on June 20, 2022

    overall5food4service5ambience5
    Lovely atmosphere and very good food. We greatly enjoyed our meal. I would definitely recommend this restaurant.
  39. S

    Sassy

    New Orleans

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food3service3ambience4
    Father’s Day
  40. CS

    CaitlinS

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food2service2ambience4
    Waiter was not friendly. Food was extremely expensive for what we ordered. We asked for bills split and they were not. We seemed like an inconvenience to them.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Distancing maintained in common areas
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Public Service offers takeout which you can order by calling the restaurant at (504) 962-6527.

Public Service is rated 3.5 stars by 449 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 7 times today
Google Map for Public Service

311 Baronne St, New Orleans, LA 70112

Dining areas

Additional information

  • Cross street

    Gravier Street

  • Neighborhood

    Central Business District

  • Hours of operation

    Mon–Thu, Sun 6:30 am–11:00 pm Fri, Sat 6:30 am–12:00 am

  • Cuisines

    American, Farm-to-table, Seafood

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Valet parking available at NOPSI Hotel. $8 for up to two hours for guests dining at Public Service Restaurant; subject to NOPSI Hotel valet pricing after two hours. <br /><br />Paid parking lots available nearby <br /><br />Street parking

  • Public transit

    Streetcar stop 3 blocks away

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Executive chef

    Arthur Batiste

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (504) 962-6527

  • Catering

    Public Service Restaurant and NOPSI Hotel can cater any event, big or small. Please contact our Director of Sales Nicole Maxwell at nmaxwell@nopsihotel.com so we may assist you.

  • Private party facilities

    For information regarding group dining at Public Service Restaurant please email publicservice@nopsihotel.com

  • Private party contact

    Sean Bitar: (855) 383-8575

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