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Serafina - Boston Back Bay
We are adhering to MA state laws and regulations. Although there may not be a table available to reserve online due to capacity restrictions and weather, we do also accept walk ins and phone reservations.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
The food was average at best. We found a piece of hair in our food and told the waiter, but he did nothing about it.
It was a great night out with friends. Great food and service. Draft beer was good but served at room temperature in a hot day, it should be chilled.
Place to go back and have wine instead.
Nice to sit outside. Good food. Good waiter. The front of house wasn’t very welcoming.
Our server, Riccardo was just wonderful! We also enjoyed the quiet outdoor table and which was a nice secluded spot.
Wouldn’t recommend for outdoor dining, food is overpriced and service was mediocre (had to ask multiple times for additional place settings etc) and food is not worth the high prices. I’ve been to other Serafina’s in NYC and the Hamptons and the food and service were much better there, seems to be a disconnect w the Boston location. Cocktails were also in tiny glasses and mainly ice. If you want to dine on Newbury street I’d recommend probably anywhere else on Newbury and if you want Italian food go to the North End!
Love this place! The service and the food is outstanding. It is one of our favorite neighborhood places!
Delicious food, very helpful and accommodating staff. Had a great time!
Great Italian food, great atmosphere, good prices, definitely recommend!!
I'll be back for sure
Our server was great but the support staff needs a bit of Covid training.
If the goal is to expose the staff and patrons to each other as little as possible make sure the service Is brought out all at once. We had water glasses come in two sets, Appetizers were served but plates were missing. Once the plates came the napkins and forks and knives took another round
The worst was we were asked to keep our forks and knives
Between courses but they cleared our plate.
The only place we could have stored the cutlery was on the table. There was not place Mat, no plate, no table cloth. So we held them in our hand while waiting for our next course. Which again arrived in two separate batches 10
There should be better safety procedure and staff training
Second time that we ate here this trip. Love the food and everyone there. Brent is great with his recommendations and service and we feel like we have known Sophie for years with our connection to Tulane! We'll be back.
Bill & Bonnie from Baton Rouge
Great place excellent food and drinks
I have reviewed this restaurant before ... I live in the neighborhood so we frequent this restaurant often. It’s so good and never disappoints
In general the food is good. The meatballs are tiny and not very flavorful and someone in our party thought the ravioli was good but not great. I think they have an opportunity to serve tastier food.
Half and half bread board was great. Rick, our waiter was outstanding. Good food, good vibe, great time.
Hi MarkM, Thank you so much for your positive review! Happy to hear you had an amazing time with us. We hope to see you again soon
Terrible service. Food came in 20 minutes and the waiter didn't return to check on us for almost 2.5 hours. Forgot our drink orders twice
Hi Anonymous, We sincerely value your feedback. So sorry to hear you received anything short of excellent service with us. We would love to invite you back in for a complimentary experience to hopefully turn your experience around. Kindly message us privately and we will get this set up. Also, please feel free to call the restaurant directly at 617-426-1234 ext 2 and ask for the general manager Titi. Hope to see you again soon!
This is a very busy venue in Back Bay Boston. It is very tiny, so the seating is tight. Together with the loud music and close quarters, avoid it if you want quiet conversation. The food is inexpensive. A favorite, “Spaghetti Cacio e Pepe” was prepared with so much pepper it was practically inedible. Fresh Neapolitan style pizza is a strong point of the menu.
Hi HackDoc, Thank you so much for your review and feedback. Especially your point about the Cacio E pepe. We will take this into consideration. Happy to hear you enjoyed our pizza style! We hope to see you again soon!
Excelente atención y comida !
Although server seemed a little shy, everything else was perfect. Ambiance, food was amazing, location, everything was perfect. Would definitely recommend to friends
Hi Caresse, Thank you so much for taking time out to review us. We appreciate your feedback! Hope to see you again soon!
Excellent ambience and service. My friend had a wonderful time for her birthday.
Hi Hc116, Thank you so much for your review! Glad you choose Serafina for a birthday celebration. Hope to see you again soon!
For a Saturday night (6:30) wasn’t very busy. Had to beg and look for server to fill water and get another glass of wine! Food was good.
Hi ScoobyGG, We sincerely value your feedback! We aim for excellent service along with amazing food at all times. We seem to have missed the mark with you. Kindly afford us the opportunity to make things right by joining us for a complimentary lunch/ dinner to hopefully turn your experience around. Please feel free to reach out to the restaurant at 617-426-1234 ext 2 and ask for the General Manager, Titi. Hope to see you again soon!
Loved the food and Antonio’s service was impeccable
So glad you enjoyed everything!
Amazing service, excellent food, highly recommend!
Hi Anoymous, Thank you so much for your review! Happy to hear you had an amazing experience with us! Come back to see us soon!
Food average, service average. Can do better in the area. Does have many vegetarian options.
Hi Pdiddyrus, We appreciate your feedback. Sorry to hear you were not impressed with our food and service. We aim to provide excellent service and amazing food at all times. Please afford us the opportunity to turn your experience around by joining us again for a complimentary lunch/dinner. Please message us privately and we can get this set up. Also, feel free to reach out the the restaurant at 617-426-1234 ext 2 and ask for the general manager Titi. We hope to see you again soon!
As usual, amazing service and delicious good
Thanks for being a valued Serafina Customer!.
Loved the food, intimate space and our waitress Donna was attentive, friendly and quick! Got that warm feeling of being at a family owned restaurant! Will definitely return!
Hi JackS, Thank you so much for your review. Glad to hear had an excellent dining experience. Hope to see you again soon!
Serafina has great Italian food and wine! This new spot in back bay is quiet and perfect for a week night out. Tables are too close to each other but ambiance is very chill .
Hi Pallas, Thank you so much for your feedback! Happy to hear you had an amazing time at Serafina. We hope to see you again soon!
Salad ingredients were not fresh and the taste was just okay.
Hi SarahW, So sorry to hear about the experience you had with our salads, we pride ourselves on our fresh food offerings but it seems you caught us on an off day! Please message us privately and we would love to welcome you back in for a complimentary experience to hopefully turn this around. Also, feel free to reach out to the restaurant at 617-426-1234 ext 2 and ask for the General Manager, Titi. Thank you so much for the feedback!
This was first time here and glad we did such great food and all staff really made for a very nice time
Hi Anonymous, So happy to hear you had a great time at Serafina, We hope to see you again soon!
It was amazing! Thank y’all so much.
Hi Anonymous, Thanks for being a valued customer. Happy to hear you had an excellent time. We hope to see you again soon!
Ricardo’s service was amazing! Courteous and caring, his red wine recommendation was outstanding. We lucked out and got to see the Roma vs. Juventus game- what can I say an Italian league game watched at Serafina, having great Italian food, service and wine an experience anyone in Boston should have.
Hi RaulNLuis, Glad you got to join us for a game day experience! The game is always on at Serafina. Always a pleasure to host you!
Great location with great food! Loved the overall atmosphere. Highly recommend!
Hi MeghanF, Thank you so much for your review! We hope to see you again soon!
We had an early dinner here with friends visiting from overseas, 4 adults & 6 kids. Nice food and good options for all present including a couple fussy kids
Hi BusinessGuest, Thank you so much for your review. Happy to hear you had a great time at Serafina with friends! Hope to see you again soon!
Service was fantastic. Food was delicious. Can’t wait to go back.
Hi ChristineS, Happy to hear you had an excellent dining experience at Serafina. We sincerely value your feedback! See you again soon!
This is a lovely place to have dinner with friends. Four of us had our first visit in January 2019. The restaurant is in the lower level and was a bit hard to spot on Newbury Street, but once inside the feel was warm, bright and pleasant for conversation. Our service was excellent; the waiter made several recommendations that turned out well. We had no appetizers, but all four entree items were high quality: lemon farfalle, penne alla vodka,bolognese, and gnocchi mama. The double chocolate mousse cake was also great. Overall, a good choice for Italian outside the North End.
Hi JoeC, Thank you so much for your kind words. Happy to hear you enjoyed our pasta selection and the Chocolate mousse cake. Come back to see us soon!
Amaaaaazing home made pasta. I had the one with truffles. Save this place for when you really want to treat yourself to something decadent. Omg it was soooooo good.
Hi Anonymous, Happy to hear you enjoyed the Tartufo Nero pasta!. It is a crowd favorite. If you are a fan of pizzas, you should try the Tartufo Nero pizza next time you are in! See you soon!
The menu was bland
Didn’t even stay for dinner. Place was super low end, full Serafina menu wasn’t available. Looked like a college cafeteria. We’ve been to other Serafinas in Boston and NYC, this was not similar.
Hi LaurenN, Thanks for your feedback. Sorry to hear we did not meet your expectation. Serafina is a very unique brand and with locations all over the world, each location is carefully built to suit the specific neighborhood with some variations in the menu. Please reach out to us privately and we would love to discuss this further. Also, feel free to call the restaurant at 617-426-1234 ext 2 and ask for the General Manager Titi. We hope to hear from you soon!
Great location and service! Very accommodating with special food requests. A good value.
Hi Anonymous, We sincerely value your feedback. Happy to hear you an an amazing time. Hope to see you again soon! Titi
As always, food delicious and Antonio’s service impeccable!
Hi RaulnLuis, It is always a pleasure! Thanks for being a valued customer.
Serafina - Boston Back Bay does offer delivery in partnership with Caviar, Postmates and Uber Eats. Serafina - Boston Back Bay also offers takeout which you can order by calling the restaurant at (617) 426-1234 ext. 2.
Serafina - Boston Back Bay is rated 4.4 stars by 121 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.