This restaurant added safety precaution details

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Serafina - Boston Back Bay

4.4
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121 Reviews
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$30 and under
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Italian
Serafina on Newbury Street in the Back Bay brings comfort Italian food to Boston's trendiest neighborhood.

We are adhering to MA state laws and regulations. Although there may not be a table available to reserve online due to capacity restrictions and weather, we do also accept walk ins and phone reservations.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Social Distancing
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 121 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.2
service
4.2
ambience
4.1
value
Noise · Moderate
80% of people would recommend it to a friend
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MZ
vipMariaZ
New England
6 reviews
Dined 5 days ago
Overall1food2service2ambience1

The food was average at best. We found a piece of hair in our food and told the waiter, but he did nothing about it.

OT
OpenTable Diner
New England
1 review
Dined 6 days ago
Overall5food5service4ambience5

It was a great night out with friends. Great food and service. Draft beer was good but served at room temperature in a hot day, it should be chilled.
Place to go back and have wine instead.

JL
JonathanL
New York Area
1 review
Dined 7 days ago
Overall4food4service4ambience5

Nice to sit outside. Good food. Good waiter. The front of house wasn’t very welcoming.

SE
SabrinaE
New England
4 reviews
Dined on July 18, 2020
Overall4food4service5ambience4

Our server, Riccardo was just wonderful! We also enjoyed the quiet outdoor table and which was a nice secluded spot.

VR
VictoriaR
1 review
Dined on July 17, 2020
Overall2food2service2ambience2

Wouldn’t recommend for outdoor dining, food is overpriced and service was mediocre (had to ask multiple times for additional place settings etc) and food is not worth the high prices. I’ve been to other Serafina’s in NYC and the Hamptons and the food and service were much better there, seems to be a disconnect w the Boston location. Cocktails were also in tiny glasses and mainly ice. If you want to dine on Newbury street I’d recommend probably anywhere else on Newbury and if you want Italian food go to the North End!

OT
vipOpenTable Diner
New England
13 reviews
Dined on July 16, 2020
Overall5food5service5ambience5

Love this place! The service and the food is outstanding. It is one of our favorite neighborhood places!

OT
OpenTable Diner
New England
1 review
Dined on July 9, 2020
Overall5food5service5ambience5

Delicious food, very helpful and accommodating staff. Had a great time!

s
seyda
1 review
Dined on July 4, 2020
Overall5food5service5ambience5

Great Italian food, great atmosphere, good prices, definitely recommend!!

JD
JedeiasD
1 review
Dined on July 3, 2020
Overall5food5service5ambience5

Good food.
Good time.
Good everything.
I'll be back for sure

OT
OpenTable Diner
New York Area
1 review
Dined on July 2, 2020
Overall3food4service3ambience5

Our server was great but the support staff needs a bit of Covid training.
If the goal is to expose the staff and patrons to each other as little as possible make sure the service Is brought out all at once. We had water glasses come in two sets, Appetizers were served but plates were missing. Once the plates came the napkins and forks and knives took another round

The worst was we were asked to keep our forks and knives
Between courses but they cleared our plate.
The only place we could have stored the cutlery was on the table. There was not place Mat, no plate, no table cloth. So we held them in our hand while waiting for our next course. Which again arrived in two separate batches 10
Min apart.
There should be better safety procedure and staff training

BK
BKfromLA
Mississippi
4 reviews
Dined on July 2, 2020
Overall5food5service5ambience5

Second time that we ate here this trip. Love the food and everyone there. Brent is great with his recommendations and service and we feel like we have known Sophie for years with our connection to Tulane! We'll be back.

Bill & Bonnie from Baton Rouge

OT
OpenTable Diner
New England
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

Great place excellent food and drinks

OT
vipOpenTable Diner
New York Area
14 reviews
Dined on March 4, 2020
Overall5food5service5ambience5

I have reviewed this restaurant before ... I live in the neighborhood so we frequent this restaurant often. It’s so good and never disappoints

CG
vipCityGuy
New England
22 reviews
Dined on February 29, 2020
Overall4food4service5ambience5

In general the food is good. The meatballs are tiny and not very flavorful and someone in our party thought the ravioli was good but not great. I think they have an opportunity to serve tastier food.

MM
vipMarkM
New England
13 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Half and half bread board was great. Rick, our waiter was outstanding. Good food, good vibe, great time.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi MarkM, Thank you so much for your positive review! Happy to hear you had an amazing time with us. We hope to see you again soon

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OT
OpenTable Diner
New England
1 review
Dined on February 22, 2020
Overall2food2service1ambience4

Terrible service. Food came in 20 minutes and the waiter didn't return to check on us for almost 2.5 hours. Forgot our drink orders twice

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Anonymous, We sincerely value your feedback. So sorry to hear you received anything short of excellent service with us. We would love to invite you back in for a complimentary experience to hopefully turn your experience around. Kindly message us privately and we will get this set up. Also, please feel free to call the restaurant directly at 617-426-1234 ext 2 and ask for the general manager Titi. Hope to see you again soon!

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HD
vipHackDoc
New York Area
63 reviews
Dined on February 22, 2020
Overall4food4service3ambience3

This is a very busy venue in Back Bay Boston. It is very tiny, so the seating is tight. Together with the loud music and close quarters, avoid it if you want quiet conversation. The food is inexpensive. A favorite, “Spaghetti Cacio e Pepe” was prepared with so much pepper it was practically inedible. Fresh Neapolitan style pizza is a strong point of the menu.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi HackDoc, Thank you so much for your review and feedback. Especially your point about the Cacio E pepe. We will take this into consideration. Happy to hear you enjoyed our pizza style! We hope to see you again soon!

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CF
vipCesarF
Miami
3 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Excelente atención y comida !

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C
Caresse
1 review
Dined on February 14, 2020
Overall5food5service4ambience5

Although server seemed a little shy, everything else was perfect. Ambiance, food was amazing, location, everything was perfect. Would definitely recommend to friends

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Caresse, Thank you so much for taking time out to review us. We appreciate your feedback! Hope to see you again soon!

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HC
HC116
New England
1 review
Dined on February 9, 2020
Overall5food5service5ambience4

Excellent ambience and service. My friend had a wonderful time for her birthday.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Hc116, Thank you so much for your review! Glad you choose Serafina for a birthday celebration. Hope to see you again soon!

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SG
vipScoobyGG
New York Area
17 reviews
Dined on February 8, 2020
Overall2food3service2ambience4

For a Saturday night (6:30) wasn’t very busy. Had to beg and look for server to fill water and get another glass of wine! Food was good.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi ScoobyGG, We sincerely value your feedback! We aim for excellent service along with amazing food at all times. We seem to have missed the mark with you. Kindly afford us the opportunity to make things right by joining us for a complimentary lunch/ dinner to hopefully turn your experience around. Please feel free to reach out to the restaurant at 617-426-1234 ext 2 and ask for the General Manager, Titi. Hope to see you again soon!

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RL
vipRaulnLuis
New England
49 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Loved the food and Antonio’s service was impeccable

Serafina - Boston Back Bay
Responded on February 29, 2020

So glad you enjoyed everything!

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OT
OpenTable Diner
New England
8 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Amazing service, excellent food, highly recommend!

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Anoymous, Thank you so much for your review! Happy to hear you had an amazing experience with us! Come back to see us soon!

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P
vipPdiddyruns
New England
4 reviews
Dined on February 5, 2020
Overall2food3service2ambience1

Food average, service average. Can do better in the area. Does have many vegetarian options.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Pdiddyrus, We appreciate your feedback. Sorry to hear you were not impressed with our food and service. We aim to provide excellent service and amazing food at all times. Please afford us the opportunity to turn your experience around by joining us again for a complimentary lunch/dinner. Please message us privately and we can get this set up. Also, feel free to reach out the the restaurant at 617-426-1234 ext 2 and ask for the general manager Titi. We hope to see you again soon!

Report
RL
vipRaulnLuis
New England
49 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

As usual, amazing service and delicious good

Serafina - Boston Back Bay
Responded on February 29, 2020

Thanks for being a valued Serafina Customer!.

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JS
JackS
Chicago
8 reviews
Dined on February 1, 2020
Overall5food5service5ambience5

Loved the food, intimate space and our waitress Donna was attentive, friendly and quick! Got that warm feeling of being at a family owned restaurant! Will definitely return!

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi JackS, Thank you so much for your review. Glad to hear had an excellent dining experience. Hope to see you again soon!

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P
vipPallas
New England
11 reviews
Dined on January 30, 2020
Overall5food5service5ambience4

Serafina has great Italian food and wine! This new spot in back bay is quiet and perfect for a week night out. Tables are too close to each other but ambiance is very chill .

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Pallas, Thank you so much for your feedback! Happy to hear you had an amazing time at Serafina. We hope to see you again soon!

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SW
SarahW
New England
2 reviews
Dined on January 27, 2020
Overall2food2service4ambience4

Salad ingredients were not fresh and the taste was just okay.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi SarahW, So sorry to hear about the experience you had with our salads, we pride ourselves on our fresh food offerings but it seems you caught us on an off day! Please message us privately and we would love to welcome you back in for a complimentary experience to hopefully turn this around. Also, feel free to reach out to the restaurant at 617-426-1234 ext 2 and ask for the General Manager, Titi. Thank you so much for the feedback!

Report
OT
OpenTable Diner
New England
1 review
Dined on January 23, 2020
Overall5food5service5ambience5

This was first time here and glad we did such great food and all staff really made for a very nice time

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Anonymous, So happy to hear you had a great time at Serafina, We hope to see you again soon!

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OT
OpenTable Diner
Baton Rouge
1 review
Dined on January 20, 2020
Overall5food5service5ambience5

It was amazing! Thank y’all so much.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Anonymous, Thanks for being a valued customer. Happy to hear you had an excellent time. We hope to see you again soon!

Report
RL
vipRaulnLuis
New England
49 reviews
Dined on January 12, 2020
Overall5food5service5ambience5

Ricardo’s service was amazing! Courteous and caring, his red wine recommendation was outstanding. We lucked out and got to see the Roma vs. Juventus game- what can I say an Italian league game watched at Serafina, having great Italian food, service and wine an experience anyone in Boston should have.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi RaulNLuis, Glad you got to join us for a game day experience! The game is always on at Serafina. Always a pleasure to host you!

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MF
vipMeghanF
New England
30 reviews
Dined on January 11, 2020
Overall5food5service5ambience4

Great location with great food! Loved the overall atmosphere. Highly recommend!

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi MeghanF, Thank you so much for your review! We hope to see you again soon!

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BG
vipBusinessGuest
New England
15 reviews
Dined on January 11, 2020
Overall4food4service4ambience4

We had an early dinner here with friends visiting from overseas, 4 adults & 6 kids. Nice food and good options for all present including a couple fussy kids

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi BusinessGuest, Thank you so much for your review. Happy to hear you had a great time at Serafina with friends! Hope to see you again soon!

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CS
ChristineS
Baltimore
4 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

Service was fantastic. Food was delicious. Can’t wait to go back.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi ChristineS, Happy to hear you had an excellent dining experience at Serafina. We sincerely value your feedback! See you again soon!

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JL
JoLonn
New England
15 reviews
Dined on January 3, 2020
Overall4food4service5ambience4

This is a lovely place to have dinner with friends. Four of us had our first visit in January 2019. The restaurant is in the lower level and was a bit hard to spot on Newbury Street, but once inside the feel was warm, bright and pleasant for conversation. Our service was excellent; the waiter made several recommendations that turned out well. We had no appetizers, but all four entree items were high quality: lemon farfalle, penne alla vodka,bolognese, and gnocchi mama. The double chocolate mousse cake was also great. Overall, a good choice for Italian outside the North End.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi JoeC, Thank you so much for your kind words. Happy to hear you enjoyed our pasta selection and the Chocolate mousse cake. Come back to see us soon!

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OT
vipOpenTable Diner
New York Area
14 reviews
Dined on January 3, 2020
Overall5food5service5ambience5

Amaaaaazing home made pasta. I had the one with truffles. Save this place for when you really want to treat yourself to something decadent. Omg it was soooooo good.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Anonymous, Happy to hear you enjoyed the Tartufo Nero pasta!. It is a crowd favorite. If you are a fan of pizzas, you should try the Tartufo Nero pizza next time you are in! See you soon!

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OT
OpenTable Diner
1 review
Dined on December 24, 2019
Overall3food3service3ambience3

The menu was bland

LN
vipLaurenN
New York Area
3 reviews
Dined on December 22, 2019
Overall1food1service1ambience1

Didn’t even stay for dinner. Place was super low end, full Serafina menu wasn’t available. Looked like a college cafeteria. We’ve been to other Serafinas in Boston and NYC, this was not similar.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi LaurenN, Thanks for your feedback. Sorry to hear we did not meet your expectation. Serafina is a very unique brand and with locations all over the world, each location is carefully built to suit the specific neighborhood with some variations in the menu. Please reach out to us privately and we would love to discuss this further. Also, feel free to call the restaurant at 617-426-1234 ext 2 and ask for the General Manager Titi. We hope to hear from you soon!

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OT
OpenTable Diner
New York Area
5 reviews
Dined on December 14, 2019
Overall4food4service5ambience4

Great location and service! Very accommodating with special food requests. A good value.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Anonymous, We sincerely value your feedback. Happy to hear you an an amazing time. Hope to see you again soon! Titi

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RL
vipRaulnLuis
New England
49 reviews
Dined on December 4, 2019
Overall5food5service5ambience5

As always, food delicious and Antonio’s service impeccable!

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi RaulnLuis, It is always a pleasure! Thanks for being a valued customer.

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FAQs

Serafina - Boston Back Bay does offer delivery in partnership with Caviar, Postmates and Uber Eats. Serafina - Boston Back Bay also offers takeout which you can order by calling the restaurant at (617) 426-1234 ext. 2.

Serafina - Boston Back Bay is rated 4.4 stars by 121 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.