Sugar Factory American Brasserie Restaurant

4.1
1050 Reviews
$30 and under
American
Sugar Factory American Brasserie brings its high-energy atmosphere to Dover, DE. The family-friendly, celebration destination known for its over-the-top sweets & treats, the world-famous restaurant promises a memorable experience. Offering breakfast, brunch, lunch & dinner, our menu features colorful dishes, as well as its signature 64 oz. goblets & larger-than-life Milkshakes.

Hours: from 8 a.m. to 11 p.m. on Sunday to Thursday, 8 a.m. - 1 a.m. Friday and Saturday
All reservations with individuals under 21 yrs of age, must be accompanied through the casino by a legal guardian that is 21 yrs of age or older & must go directly to the restaurant.
* Please note, all members of your party must be present to be seated. Reservations are held for 15 minutes.*
What 1050 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.0
service
4.2
ambience
3.7
value
Noise · Moderate
81% of people would recommend it to a friend
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FN
FelishaN
1 review
Dined a day ago
Overall5food5service5ambience5

Our visit was great and we will be coming back
The service was great
The atmosphere was the bomb!

MA
MirandaA
1 review
Dined 3 days ago
Overall5food5service4ambience4

Had a great time with my husband last night. The service was great and staff was very energetic! Music was poppin! Lol

CB
CorneliaB
1 review
Dined 4 days ago
Overall5food5service5ambience5

My husband and I on our honeymoon had a great time at your restaurant thanks..

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall3food3service3ambience3

The only reason I made a reservation was to have a booth for my bday and the hostess was not professional at all. Matter fact she looked like she didn't even want to be there. She didn't even try to accommodate me and I was put in the middle of of the noise and the only thing that got me thru it was the drink which was great. I'll visit again but not on a Saturday night.

TH
TomH
1 review
Dined 5 days ago
Overall5food5service4ambience5

The best filet and club sandwich we ever had. Only negative was the music is too loud, hard to hold a conversation.

CE
ChimE
Philadelphia
3 reviews
Dined 5 days ago
Overall5food5service5ambience5

Loved it
No complaints
Great service
Food was good
Drinks were good
Even did nonalcoholic for my daughter

GO
GailO
Baltimore
3 reviews
Dined 5 days ago
Overall5food5service5ambience4

Had breakfast there. Loved the food and service there.

T
Tiney
1 review
Dined 6 days ago
Overall4food4service5ambience4

The ticket price were significant higher than what the waitress stated the 33% tip was more than I expected to pay. The rainbow burgers where not hot. but over all my grand daughter said it was nice.

T
Toxen
1 review
Dined 6 days ago
Overall3food3service2ambience4

Service was bad. We were there for about 2 hours and our waiter never asked if we wanted drinks, also never refilled our water. The time it took us to pay was ridiculous. Was not impressed.

OT
OpenTable Diner
Philadelphia
2 reviews
Dined 7 days ago
Overall2food4service2ambience1

Sat down next to a table that wasn’t cleaned off it was very nasty and it wasn’t cleaned off until I asked somebody to clean it off. Waiter came to take my order but I didn’t want to order until the table was cleaned off gnats flying around the food.

OT
OpenTable Diner
1 review
Dined on July 27, 2021
Overall2food3service1ambience5

Service was terribly slow, food clearly sat under heat lamps for a long period of time, the birthday performances were fun, and the dry ice cocktails were unique.

OT
OpenTable Diner
1 review
Dined on July 27, 2021
Overall5food5service4ambience4

Was very nice and good and drinks oh so good… was a lil disappointed… made reservation and said it was our anniversary and there was nothing special done… wanted something special to remember our 20 th wedding anniversary

KB
KimB
1 review
Dined on July 26, 2021
Overall5food5service4ambience5

Awesome, amazing, huge desserts! The drinks looked cool too though I didn’t have one.

SM
ShaynaM
Philadelphia
1 review
Dined on July 25, 2021
Overall5food5service5ambience5

Such a great time! The service was amazing.

P
Poohweezy
1 review
Dined on July 25, 2021
Overall4food3service5ambience5

The food was too expensive! The Experience was overall great ! I recommend for teenager’s birthday !

RT
RussellT
1 review
Dined on July 24, 2021
Overall3food2service2ambience3

This is a restaurant you only have to experience just one time. Food and drinks are very over priced. It’s just an over priced burger place.

j
vipjfamily
Philadelphia
9 reviews
Dined on July 24, 2021
Overall5food5service5ambience5

Great atmosphere and delightful drinks...the food was outstanding! We had a blast hearing all the birthday wishes all around us! Hopefully we can return soon!

OT
OpenTable Diner
Philadelphia
1 review
Dined on July 24, 2021
Overall2food4service1ambience5

The service is awful. Food great

MH
MeganH
Las Vegas
1 review
Dined on July 22, 2021
Overall5food5service5ambience5

Great service and food was delicious! The drinks were very good too.

TM
ThomasM
Baltimore
1 review
Dined on July 21, 2021
Overall4food2service4ambience4

Had the seafood combo. The clams, calamari and shrimp were burned to a crisp. The cod was cooked ok. Fries were good and plentiful. Overpriced due to all the celebrity endorsements

MJ
MrsJones
Baltimore
2 reviews
Dined on July 21, 2021
Overall4food4service4ambience4

Good food and service. Slot machine noises make it a little less fun, but overall, a fun place for sweet drinks and desserts.

BB
BrendaB
Atlantic City
2 reviews
Dined on July 21, 2021
Overall5food5service5ambience5

The food and service was great. However, the price of the food is really high

JM
JustinM
1 review
Dined on July 20, 2021
Overall2food2service3ambience1

Too much of everything. Too expensive to regular food, the alcoholic bowl drinks are 95% ice. The floors were dirty.

NM
NathanM
1 review
Dined on July 20, 2021
Overall5food4service5ambience5

While the menu has some weird stuff on it, and things land on the pricey side, the real reason you go to this place is the spectacle of the desserts. And in that, Sugar Factory nails it. Every dessert is over the top and interesting.

VM
VickiM
Philadelphia
1 review
Dined on July 18, 2021
Overall3food3service5ambience3

Went for breakfast. Waitress was excellent. There was a very long wait to receive our food but she made sure we had refills of our beverages and kept us up to date about when our food would be out.

PW
PatriciaW
1 review
Dined on July 17, 2021
Overall1food3service1ambience1

So my husband had a emergency allergic reaction , told the server to pack our food to go before it got brought out and the food came out not Togo , and took about 30 mins to get our food ! I would not be back !

OT
OpenTable Diner
Miami
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

I always love this place!!!! I’ve been to three different locations, Miami, Dover, and New York! It’s definitely worth the money you spend. Such great service and a fun atmosphere!

J
Jessica
1 review
Dined on July 17, 2021
Overall5food5service4ambience5

We loved it. Definitely will return! Everything was amazing!

BH
vipBernadetteH
Richmond
67 reviews
Dined on July 17, 2021
Overall5food5service5ambience5

Dad’s 84th birthday!
Robin is the bomb and Nikki was awesome!
Thanks for a great birthday celebration!

RC
RobertC
1 review
Dined on July 16, 2021
Overall5food5service5ambience5

First time there a little loud but very nice we had a great time wish they had one in ohio

BH
vipBernadetteH
Richmond
67 reviews
Dined on July 16, 2021
Overall5food5service5ambience5

We love Robin !! April our server was fantastic as usual

WH
WillH
1 review
Dined on July 15, 2021
Overall5food3service5ambience5

Add more food choices and a variety of to the menu

OT
OpenTable Diner
1 review
Dined on July 15, 2021
Overall4food4service5ambience5

Good food but very loud

DL
DL21
Los Angeles
19 reviews
Dined on July 15, 2021
Overall5food5service5ambience5

The food was outstanding and our server, DILLON, “LU, I believe” was amazing!! He deserves a RAISE!! Very attentive to our orders, extremely personable, and knowledgeable about the menu selections. I went by his recommendations…and it was a HIT….the Cajun Alfredo Pasta was great!! We will be back!! 😉

MC
MarkC
1 review
Dined on July 15, 2021
Overall5food5service5ambience5

had dinner and then breakfast--mac and cheese burger for supper and omelet for breakfast--both were superb and done to perfection.

BM
BarbM
1 review
Dined on July 14, 2021
Overall3food3service4ambience4

Very over rated! Food is only mediocre. I didn’t rate it lower because my grandkids loved the milkshakes but they were overpriced but worth it to see the expression on my grandkids face. I didn’t like the automatic 20% tip imposed on my bill, especially since my waiter wasn’t a good communicator or checking back on us. Definitely my last time going. The casino wasn’t a place for kids.

NS
NichS
Pittsburgh
10 reviews
Dined on July 12, 2021
Overall4food3service5ambience4

The place was cute. The food was just ok, drinks were great. Place needed to be a little cleaner everything was sticky.

JS
JessicaS
1 review
Dined on July 11, 2021
Overall5food5service3ambience5

Great atmosphere, expensive but paying for the experience as well so I felt it was worth it and the food and drinks were delicious.

CS
ChrisS
1 review
Dined on July 11, 2021
Overall1food3service1ambience3

Service was terrible. We waited over 30 minutes to receive our drinks which had been given to the wrong table. Our food was backed up in the kitchen. We didn’t receive our appetizers until 50 minutes after arriving. Our entrees were also offered to the same wrong table. We will not be coming back for a long time.

SH
SusanH
Baltimore
1 review
Dined on July 11, 2021
Overall5food3service5ambience5

Food was average. Noise was way too loud, echoing throughout dining area. Setting is very pretty. Wait staff was excellent! Would give 4 out of 5 stars overall for the entire experience. Thank you!

FAQs

Sugar Factory American Brasserie Restaurant is rated 4.1 stars by 1050 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.