Cook & Brew - The Westin Singapore
I was surprised to find out upon arrival that my name was not on the reservation list.
The personnel of Cook & Brew saw the confirmation on my cel phone and proceeded to sit us, but it would have been a very uncomfortable situation hadn't there been tables available.
Please check your system/communications to see what went wrong.
Need to improve service. Had to refill my own wine before a staff came over to offer some assistance.
Will be good to have more choices of food & dessert on the menu. Seems a bit shorthanded of manpower but overall experience was good.
I went to cook and brew for lunch and was quite disappointed... the food was good but service was very bad. Staff was not attentive at all, I had to call them 3 times to order food and same to pay the bill. Even though the restaurant was not packed.
I expected a better service :(
Set menu, one that was iterated multiple times with the staff, was an utter disappointment. Considering the price, it was outrageously bad: first was dry, vegetarian "steak" was just a big pile of coliflower that was partially raw, and short ribs tasted stale. Based on price, this is unacceptable.
This was a christmas lunch for the team, and I can guarantee this was the first and last visit to Cook & Brew.
Is our 1st year wedding annivsary and upon booking, i did indicate.I assume there will be something different to surprise my wife but it turn out nothing. Well is not a must for you guys to do it. Also i ask for medium rare for our steak but it turn out to be medium well.
Chill and quiet vibes for a catch up or gathering! Live band to liven the mood too, not forgetting the great view too :)
Service was excellent and they accommodated a late addition to the table with ease.
Not the waiting staff's fault but we ordered the Thai fries as a start to share, but they arrived after we were half way through our main course and so they ended up being left.
4 of us had the steak and it was excellent. The two people had the fish and chips where very disappointing as the fish batter was soggy and not crisp, which spoilt the dish.
Service, atmosphere and the view made, what was average food quality, a positive experience though. Perhaps pick a time when the kitchen isnt too busy.
Great service and ambience, food portion was generous and delicious. Would come back again!
The mussels were seriously overcooked. I would not recommend this restaurant
Good food and service. I really enjoyed. To add up value, I believe it is better to consider more variety of main menu. Beef sandwich, Burger, Meatball pasta were all too heavy for old man like me.
I was there with clients for business lunch and it was a Monday afternoon. There was not too many guests and we were fortunate to get the corner table and the view is fantastic. The service level is not so great as we were hidden in a corner but the IMPOSSIBLE burger made up for the service.
Exceptionally good. It was our anniversary and during booking, OpenTable asked for the occasion. Keyed in without giving much thought but was surprised that there was an additional complimentary cake that was given. Very good customer service throughout the meal. Highly recommended
Thanks for the great food and service! Cheers.
Horrible customer service. They cleared our drinks before we finished them, took more than 20 mins to serve our drinks and 30 mins for the food. Terrible.
Waiter told us that we confused him with too many orders. Honestly, I’m pretty sure we were clear.
Was cold, they let me borrow a shawl. Great service. Also my hubby birthday and his fav restaurant.
I was there to celebrate birthday for my Hubby. The restaurant was accommodating all of my requests including my song dedication, a pity the crowd was noisy around us. In addition, there was a birthday dessert on the house. Service was superb and we really had a good time. Will be back again.
The food variety is extremely limited which doesn’t give customer much choices. Even with limited choices the taste is not fantastic as well . The table arrangement are really bad as well
Great place to chillout with an awesome view of the city. Only down side was that the table we were assigned wasn't close to the windows.
Excellent new menu and caters to non meat eaters
nice place, its saturday night and me and my friends are surprised its not crowded? like soo few people only. they can change the background music though. its so boring, and the place is too formal. we like to chill but we easily get bored. so yah, and outside seating is too dark they could have put dim light and also boring also outside. they could have put some music outside too.
The restaurant has a fantastic ambiance. The food and drinks are excellent with a reasonable pricing.
Great choices for food and drink, huge servings, and very tasty. Fantastic view too.
The service staff and kitchen were unable to cope with lunch service when I was there as a party of four. The restaurant was
not even operating at full capacity. Customer orders were not delivered in sequence. Repeated reminders were ignored with no follow up to update diners of their order status. Poor client management led to unsatisfied customers.
Nice ambience, food is pretty good, noisy level is acceptable. Suitable for business discussion and meals. However, servers need to be more attentive. Was there twice in 2 weeks and hope to see a change in the menu.
For the mid-high end restaurant, one of the major shortfalls is that the bread is chargeable.
The value of the bread is small compared to the main course.
But to charge for it is in a way cheapen the classic experience at the restaurant.
Food was undercooked and overpriced. Big disappointment
Service needs improvement, more attention to diners. Needs constant reminder to the point you need to stand up to get attention. Water not refilled throughout dining experience.
There were 7 of us and 5 of us had finished our lunch with the other 2 people still waiting for their mains to come! Poor services!
Love the ambience and scenic view of MBS and Sg flyer. Service personnel were polite and attentive. However, menu could have more choices for mains. Will visit it again for special occasions.
The food was great. Ordered a burger and a striploin steak.
great place for gathering. The band was very good too! I like that the band started singing at 6pm - great for working mums who enjoy band performance and can't stay out too late!
good view good food with good service and also remembering our special order
We are already planning our next trip to Singapore based off of missing cool & brew so much
This is the first time a restaurant has told me that we only do well done beef, if you want medium or medium rare you have to sign a release. PATHETIC. Just don't have beef on your menu if you can't source good quality meat.
The ambience is great. The scenery facing the Marina Bay is great.
The steak is poor for the price it is for. Tasteless and Medium is a bit rare.
The truffle sausage is crumbling and overcooked.
It is certain that the culinary level of the cook is sub par and patrons should not go there to expect anything decent to eat.
The wine selection is good so this place is obviously cater for brew more than cook.
Nice place to relax and drink. Not for food.
Customer request during the reservation are not taken into account
I ordered a set lunch but soup of the day tasted lousy. The chicken main course is not evenly seasoned as it tasted blend in certain parts. Lack of choice in the menu in terms of food and desserts.
Fast and quick feed back for the booking amendment was excellant.
The service and ambience was excellent but the food we did not enjoy at all and made the experience an expensive disappointment, what a pity.