Figs by Todd English - Charlestown

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1. OT

   OpenTable Diner

   New England

   3 reviews

   vip
   1.0

   3 reviews

   Dined 5 days ago

   overall1food1service1ambience1

   The greeter was rude and told us he was not serving any patrons. If that is the case then cancel all reservations. I will Never go back there

   Report
2. C

   Charlestown

   1 review

   2.0

   1 review

   Dined on May 1, 2022

   overall2food1service1ambience1

   Used to be so delicious, food and ambiance has really taken a turn for the worst.

   Report
3. JB

   JenniferB

   New England

   4 reviews

   vip
   2.0

   4 reviews

   Dined on April 30, 2022

   overall2food3service1ambience1

   I used to live in Charlestown and ate at figs quite frequently. I went back after years away and was immediately disappointed. There was barely anyone in there and it took the server a while to seat us. He sat us next to a pile of dishes which was odd since there were other seating options. I had to ask for a new wine glass and plate because they were not properly washed and had dried food on them. The new ones weren’t much better. They kept fooling with the lights and it ended up becoming quite dark. It felt and looked unclean. The pizza was good but we skipped dessert and left soon after.

   Report
4. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   2.0

   1 review

   Dined on April 8, 2022

   overall2food2service2ambience2

   Pizza was burnt. Lights kept going on and off, shifting the ambience. Waiter asked us whether we were ready to order 4x before we were ready.

   Report
5. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined on April 2, 2022

   overall1food2service1ambience1

   We were in early at 5pm, only people in restaurant and service was super slow. They were cranking out pizzas for to go but ours took forever. Also got the fig and prosciutto pizza. The prosciutto was put on the pizza uncooked after the pizza came out of the oven which was very odd. Restaurant seemed dirty and we saw many flies dying around the bar taps. Very disappointed as we usually love figs.

   Report
6. AP

   AnneP

   Denver

   4 reviews

   vip
   3.0

   4 reviews

   Dined on March 22, 2022

   overall3food2service5ambience3

   I ordered the spaghetti and meatballs. The spaghetti was great but I literally could not cut the meatballs. They were as hard as rocks. I managed to chip a piece off and tasted it. It was crunchy and terrible. Idk what happened - maybe they sat in an oven and cooked in a pan for forever?? The server, after I’m told him, fixed me a whole new dish. The meatballs were better but still burnt on one side. I’ve been to this place many times because I live nearby and love the food and the vibe. I was shocked about the food and am thinking that Todd maybe needs to swing by for a QC check?

   Report
7. JA

   JenniferA

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined on March 16, 2022

   overall1food1service4ambience3

   Gnocchi was too creamy to stomach. Some gnocchi were burned and I had to sort through a large bowl of red and cream sauce to even find the pasta. Bread pudding was obviously baked days earlier- crusty and so dry I could hardy choke it down. Even the $10 glass of wine was tiny- maybe 3 ounces. Not a good experience for a restaurant I used to love.

   Report
8. OT

   OpenTable Diner

   New England

   4 reviews

   3.0

   4 reviews

   Dined on March 5, 2022

   overall3food4service4ambience4

   We had a delicious dinner of pizza and salad. The service was very good - The only criticism I would offer is that it was a cold night and there is a draft in the restaurant that is noticeable and chilling.

   Report
9. R

   Raestar33

   New England

   7 reviews

   3.0

   7 reviews

   Dined on February 19, 2022

   overall3food3service3ambience2

   Place seems like it’s gone downhill. No thought or care put into the dishes. Sangria was just a mug of juice not even a lime or lemon or any fruit; spinach salad with warm bacon dressing was a giant pile of spinach leaves with a few cubes of pancetta in it. Thought it was strange that the prosciutto and fig pizza had multiple slices of cold prosciutto placed on top of it after it came out of the oven. Tv on the wall was broken, and instead of turning it off or putting on music they just left it on a screen that said “network connection broken.” Air temperature was cold. Waitress was kind and tried hard but didn’t really understand English.

   Report
10. OT

    OpenTable Diner

    New England

    1 review

    vip
    1.0

    1 review

    Dined on January 3, 2022

    overall1food4service1ambience1

    I walked in at 5 pm for a reservation. It took 15 minutes for one of the staff members to seat me despite being the ONLY patron in the restaurant. A non English speaking employee tried to get the attention of the individual in charge and I overheard him say ‘I’m not the server bro.’ That individual then proceeded to have a phone conversation with someone I presume to be in management talking about sick calls in the Beacon Hill and Charlestown locations clearly stating ‘don’t worry about Charlestown l, I got this.’ I heard it loud and clear because I was still standing near the bar waiting to get seated. After finally being acknowledged and seated by that individual, he proceeded to leave and did not offer water or a beverage, normally something I would not be bothered by, but in light of the circumstances leading up to finally being seated, it was evident that this individual couldn’t care less about my patronage. I’ve never written a review of a restaurant before but I was so displeased with this experience I wanted to vent. Stay classy Figs, glad to know my support during a pandemic is not appreciated.

    Report
11. OT

    OpenTable Diner

    New England

    5 reviews

    1.0

    5 reviews

    Dined on January 1, 2022

    overall1food2service1ambience1

    HORRIBLE!! I am so disappointed that that was where I spent my New Years Eve. :( Piles boxes in restaurant - gross atmosphere. Ignored by staff. Not a dine in - a take out. So upset I went there.

    Report
12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 22, 2021

    overall5food5service5ambience4

    Staff is terrific

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13. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    2.0

    2 reviews

    Dined on October 18, 2021

    overall2food2service5ambience5

    I come here all the time and it’s usually great. The Bolognese was a huge disappointment. It’s normally a really beautiful thick sauce but this time they poured way too much cream over top and it was so soupy. The pasta was over cooked too. Service and sangria was great as always

    Report
14. ML

    MalloryL

    New England

    16 reviews

    vip
    5.0

    16 reviews

    Dined on October 18, 2021

    overall5food5service5ambience5

    Such a delicious meal, best Italian I’ve had outside the north end in Boston. The pizza is a very good size, fun that you can get 2 types! Overall good service and great food! Can’t wait to come again.

    Report
15. JN

    JoeN

    Miami

    1 review

    4.0

    1 review

    Dined on October 6, 2021

    overall4food4service4ambience4

    We were at Figs the previous week and we booked the restaurant for our last night in Boston, because was so delicious. When we arrived at the restaurant it was for delivery and take out only. We were so disappointed we were really looking forward to dinner. Next time we are in Boston, we will be there.

    Report
16. KK

    KristenK

    Raleigh

    7 reviews

    vip
    4.0

    7 reviews

    Dined on October 2, 2021

    overall4food4service4ambience4

    Excellent experience. Food and service great. Twice I requested spaghetti with my chicken parm instead of rigatoni but got rigatoni. Everything was great until I went inside (we dined outside) to use restroom and it was a chaotic mess. I didn't see any management or help for the employees who were so flustered. They did a great job keeping it together table-side but deserve better working conditions. I worked in good and bad restaurants for too many years and recognize the environment all too well. Be kind to the employees there!

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17. M

    Middlesex

    New England

    101 reviews

    vip
    4.0

    101 reviews

    Dined on October 1, 2021

    overall4food4service5ambience4

    Always relatable and consistently good food.

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18. DM

    DMC1

    Dallas

    310 reviews

    vip
    4.0

    310 reviews

    Dined on September 16, 2021

    overall4food5service4ambience3

    We ordered Calamari: EXCELLENT! Also Bolognese is excellent. Service is friendly.

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19. DM

    DMC1

    Dallas

    310 reviews

    vip
    5.0

    310 reviews

    Dined on September 10, 2021

    overall5food5service5ambience5

    This is the most accommodating, friendly place. The food is UNBELIEVABLE!! We had the most delicious Old School Bolognese … the best ever! Grateful we got to dine here.

    Report
20. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on August 7, 2021

    overall2food4service2ambience3

    Service wasn’t good. Hostess was rushed, borderline rude and angry. No other way to put it. I wouldn’t go back here.

    Report
21. AB

    ABCS

    New England

    1 review

    5.0

    1 review

    Dined on August 3, 2021

    overall5food5service5ambience5

    I have nothing bad to say about my experience at Figs! The portion sizes were large and the food tasted amazing! Will definitely be returning.

    Report
22. C

    Cass

    Toronto

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 31, 2021

    overall5food5service2ambience3

    Great pizza - the right and prosciutto was a must try! Service was a bit slow outside but the food made up for it. We also tried the warm spinach and bacon salad which was a great accompaniment. Overall, great, large and tasty pizza!

    Report
23. JR

    JonahR

    Milwaukee

    1 review

    4.0

    1 review

    Dined on June 19, 2021

    overall4food4service4ambience4

    Tasty but a little bit slow in the service for a Pizza joint

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24. C

    Casey

    New England

    4 reviews

    vip
    5.0

    4 reviews

    Dined on June 18, 2021

    overall5food5service4ambience4

    Consistently great! Red Sox pizza always hits it out of the park.

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25. j

    jessicam

    Mexico City

    19 reviews

    vip
    2.0

    19 reviews

    Dined on May 16, 2021

    overall2food1service3ambience2

    The fig pizza didnt hace figs , didnt like it that much

    Report
26. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 15, 2021

    overall2food2service1ambience1

    The overall experience was fair. From the very small unsturdy table set on the side walk to the service it was not the figs I am used to. We were disappointed in the service and the small size pours of wine. Overall the price was not worth it and we will not be going back any time soon.

    Report
27. RP

    RoshanP

    New England

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 8, 2021

    overall5food5service5ambience5

    This is by far one of the best Pizza restaurants in Boston and is the best Boston pizza sitdown pizza place. The pizza was rich and great. the chicken parm sliders were solid. Overall great vibes and everything

    Report
28. M

    Me123

    Indiana

    64 reviews

    vip
    3.0

    64 reviews

    Dined on March 24, 2021

    overall3food5service4ambience3

    Excellent food, yet really is a take out place vs inside dining.

    Report
29. GG

    GG84

    New England

    30 reviews

    vip
    4.0

    30 reviews

    Dined on March 19, 2021

    overall4food4service4ambience4

    Neighborhood gem. Great pizza and food in general.

    Report
30. N

    Nick

    New England

    5 reviews

    3.0

    5 reviews

    Dined on March 9, 2021

    overall3food4service2ambience3

    Nice but poorly trained service member, inattentive even though it was mostly empty.

    Report
31. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on February 26, 2021

    overall5food5service5ambience5

    We go weekly one of our favorite pizza

    Report
32. OT

    OpenTable Diner

    Phoenix

    12 reviews

    vip
    5.0

    12 reviews

    Dined on February 13, 2021

    overall5food5service5ambience5

    Outstanding pizza. Our favorite was the pepperoni. We also loved the chicken Parmesan sliders! Super cute location.

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33. GG

    GG84

    New England

    30 reviews

    vip
    4.0

    30 reviews

    Dined on February 13, 2021

    overall4food5service5ambience3

    Great neighborhood gem. Food is delicious. Unique pizzas with diverse ingredients combined. Due to their delicious pizzas and food, they support a very busy take out business. Door is constantly being opened and delivery service people are in and out picking up orders. A little distracting.

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34. PM

    PiaM

    Cleveland

    13 reviews

    vip
    5.0

    13 reviews

    Dined on December 24, 2020

    overall5food5service5ambience4

    Great food. Best bread I have ever tasted. Would definitely go back.

    Report
35. D

    Disco

    New England

    13 reviews

    vip
    5.0

    13 reviews

    Dined on November 27, 2020

    overall5food5service5ambience5

    Ordered a Oliver's pizza (extra cheese / 1/2 pep) and a salmon entree. Food was excellent and its always good to support local ctown restaurants.

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36. PD

    PetersonDavis

    New England

    85 reviews

    vip
    2.0

    85 reviews

    Dined on November 27, 2020

    overall2food2service1ambience4

    We booked online for outdoor seating. We arrived to find nothing set up outside. Kind of a surprise given COVID. We asked for the warmers to be lit outside and it took 20 minutes and the waiter was very frustrated with our request. We are trying to give them our business during COVID during this window when we can dine outdoors and they were completely oblivious. We heard other customers express the same concerns. Then our food was terrible. The Carbonara was basically limp pasta in a bowl of oil. The bolognese was topped with raw garlic. Both pasta dishes were inedible. The pepperoni pizza was great!!! They gave us free desserts and took the pasta off the bill. Unfortunately, even though we used to be loyal to Figs, we can't find our way back for a long while - at least to give them time to fix this.

    Report
37. JW

    JerryW

    1 review

    2.0

    1 review

    Dined on November 11, 2020

    overall2food5service2ambience2

    Place lacked sense of arrival, poor service no upsell Restaurant was dirty no Pride in apperance , no management present

    Report
38. C

    Casey

    New England

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 7, 2020

    overall5food5service5ambience5

    Great food and location!

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39. PM

    PamMc

    Sacramento

    16 reviews

    vip
    4.0

    16 reviews

    Dined on October 17, 2020

    overall4food4service5ambience4

    Overall we were pleased. Given the difficult times restaurants are going through with Covid restrictions we were happy to see that this favorite of ours is doing an incredible job with their take-out business. If we were residents of the area we would be regulars for takeout and probably for eating it as well. Service Wes excellent.., food tasty and well prepared and very generous servings.

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40. LG

    LaurieG

    New England

    1 review

    2.0

    1 review

    Dined on October 11, 2020

    overall2food3service2ambience1

    It seemed dirty to me. Soda was flat. Waitress was ok, but for the only table there could have been more attentive. I hadn’t been since going to Charles Street so I was disappointed.

    Report