The Melting Pot - Dallas - Addison

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1. KW

   KameronW

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Great food, great attentive water, and overall a great anniversary dinner!

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2. AC

   AliC

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   What an awful experience. We were sat an hour past our reservation. Then it was another thirty minutes before Michael even came to take our drink order. Then another thirty minutes to get the water. Then another thirty minutes for our cheese and cocktails to arrive. Uncooked main courses, because it's fondue, take another hour to arrive. Before they arrived to our table we were searching for Michael so he could just ring us out for our salads and cheese, but of course there were no employees anywhere to be found. When they did bring the entrées, there was a giant tendon hanging out of a piece of the chicken and giant hunks of fat on the pork. Definitely was not the premium cuts of meat you would expect. As soon as dessert was brought out, Michael asked if we would like any extra dippers and we said "yes, extra brownies, blondies, and strawberries please." Twenty minutes later when Michael comes to deliver the check, he has completely forgotten about this request. All in all this experience was four hours of my life completely wasted. Happy Birthday to me.

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3. G

   Greg

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Had a great time for our anniversary. Would recommend this to anyone. Wednesday and Thursday they do have specials also.

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4. D

   Domesticat

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Extremely good food and vegan cheese. The vegan options is why I can come here. I couldn't come here until the vegan options were available. The vegan meatballs are the best.

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5. Q

   Quicknote

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service3ambience3

   Food was good, but seems overpriced. I recommend the cheese and the chocolate! But the entrees are really just boiled meat. Server was friendly and kind, but very busy! Recommend at least 2 hours for your meal. We were there 2 and a half. The restaurant could use a facelift it's a little rundown. It's great for a new experience, but not a regular occurrence.

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6. ST

   STEPHANIEG

   Dallas

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food4service5ambience4

   Nice dinner with the girls

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7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on May 15, 2022

   overall3food4service3ambience3

   We arrived early and were seated immediately, which was great. The food was really good...meat well marinated, cheese and chocolate were great. However, we had to wait a lot. It felt like 20 minutes between everything. Our waiter was great, though. And we had a nice time. It would have just been nice to be told we hadn't been forgotten about once in awhile. (Entire dinner took about 2.5 hours)

   Report
8. k

   katrinaf

   1 review

   2.0

   1 review

   Dined on May 15, 2022

   overall2food4service1ambience3

   We made a reservation for 8 and did not get seated until we’ll after 8:40. The service was the worst we have ever seen. We got our first course fairly quickly but from there it was at least 45+ minutes before we got each additional course. There were dirty dishes sitting around on trays around the restaurant. When we finally got our salads and main course we had been there over 2 hours with no drink refills and our table top was on the Frits as it turned off and on and never got hot. We had to speak to the manager at least 3 times due to our waitress not coming by and our table not working. We moved to a new table after we had been there 2 and a half hours for our final two courses. Usually this is a great experience that we are willing to pay the extra expense for but this time it was not worth the money whatsoever.

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9. CH

   ChipH

   1 review

   5.0

   1 review

   Dined on May 14, 2022

   overall5food5service5ambience4

   The service and food were, as usual excellent. My wife and I brought our neice and nephew who had a wonderful time. I did want to mention that the shades in the window could use some attention - they had quite a bit of dust on them. I look forward to coming back - always a great time!

   Report
10. FT

    FirstTimer

    Dallas

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Service was fantastic. Food was delicious. Drinks were perfect! I wonderful food adventure!!!

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11. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on May 14, 2022

    overall3food4service3ambience4

    They tried to charge us an extra Fondue for $110, then the waiter disappeared after we mentioned the mistake…

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12. EK

    EmmaK

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Everything was wonderful! Great experience! Food was delicious!

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13. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience4

    Great service. Food was good. The old fashioned wasn’t the best but overall 5 stars.

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14. B

    Blake

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food5service1ambience2

    Good food, fun experience, service wasn’t great for the price

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15. JW

    JonathanW

    1 review

    4.0

    1 review

    Dined on May 14, 2022

    overall4food5service3ambience4

    Food was great, service was very slow. Took a total of 3 hours to get through the whole thing. We had to flag down other servers to go find our waiter because he was nowhere to be found all night.

    Report
16. OT

    OpenTable Diner

    Tallahassee

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Server Lacee was amazing!!

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17. D

    Dominic

    Dallas

    13 reviews

    vip
    2.0

    13 reviews

    Dined on May 9, 2022

    overall2food2service1ambience1

    We used to go 2-3 times a year, but last experience was so bad we hadn't been there in 2 years. Apparently, things have just gotten worse. It was 25 minutes before a waitress came to our table, I had to go to the bar just to order drinks while we waited. An additional 45 minutes went by between salad and entrée, with NO check in from the waitress. She walked by several times without even looking our direction. The manager was just another waiter. When we were able to get his help, he got us what we needed but there was no effort at service recovery. This is an expensive meal and should have been a great night out. Totally regret going and will probably choose Simply Fondue next time I have a desire for this type of cuisine.

    Report
18. AS

    AlanS

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food4service2ambience4

    Whoooo boy! So, we had reservations for 8pm. It was Mother's Day so we thought we might still have to wait a little while. No. We were told immediately upon entering that they were running 90 minutes behind. NINTEY. A full hour and a half. We went down the road to a coffee shop for an hour and came back. The place seemed mostly empty at that point (after 9pm). The rest of the night was spent waiting between 20 and 40 minutes to even see a server, let alone get our food. Keep in mind, there was very little in the way of choices as they had a special fixed price menu for Mother's Day. Also, keep firmly in mind, that this is a fondue restaurant. They don't really cook anything. Just cut it up. It was 11:30pm when we finally got out. The servers were apologetic when we saw them but this was ridiculous. We won't be going back unless there's a complete change of management.

    Report
19. SE

    ShirleyE

    1 review

    3.0

    1 review

    Dined on May 9, 2022

    overall3food4service5ambience3

    It was a problem with the timing, I did the reservation at 7:30 and at the end we wait for 1hour 30 minutes and no considerations at all, it was Mother’s Day and also we where there with a baby.

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20. MW

    MatthewW

    Dallas

    6 reviews

    1.0

    6 reviews

    Dined on May 8, 2022

    overall1food4service1ambience2

    Waited an hour and half for our 6:30 reservation. We were told when we arrived for our reservation that it would be 30 mins before we were seated. 30 mins in… we were told it would be another 30 mins to be seated. It ended up being 90 mins. We would have tried to go some place else but it was Mother’s Day and a party of 6. Manager stated that staff walked out on him during the day and that was the reason for the delay. We never saw the manager again that evening. We did not get out of the dinner till after 11:00pm. Manager never offered to comp a meal or a drink. For the poor service and extraordinary amount time time for the night. Really disappointed with the overall lack of leadership and customer service the GM displayed. I would avoid this location for future events, unless you like to gamble with your experience

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21. A

    Anon

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service4ambience5

    It was good food. A lot was out of our control though. Even with reservations we waited an hour. And after we got in. It took 3 hours for us to get all of our courses. I get short staffing but just prefer to not eat my dinner in a three hour period.

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22. BB

    BillB

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service3ambience3

    We had a reservation at 545. Arrived at 550. Did not get seated until 630. Did not leave until 930. Our waiter was fantastic but he had an entire section at the other side of the restaurant. Our food was delicious but everything took forever to arrive. We were constantly sitting and waiting on drinks and food. Did not have silverware or napkins. Everytime the waiter went back to the kitchen it took him over 10 mins to get back to us. The manager took $50 off our final bill of $450. We had tables around us come after us and leave before us. My children were falling asleep in the booths it took ao long. I always have a great experience there but do not want to come back. For the amount of money it was a terrible experience.

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23. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service1ambience2

    not good, took 30 mins after reservation to be sat, then no drinks or silver ware was given had to ask, 30 mins between each course and waitress disappeared for 20 mins at a time we arrived at 5:45 and didn’t leave until 9

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24. JM

    JMM47

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience4

    Our waitress was outstanding - we've been there many times and will go again but their service from the kitchen was HORRIBLE on a holiday ! It was reservations only with a fixed menu -they should have been well prepared. If we hadn't had such a sweet waitress we would have walked out like 3 other tables around us did! We were by the hall to the restrooms and there was a line and people were complaining to each other - Wow ~~. not a good night.

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25. OT

    OpenTable Diner

    Tulsa

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience5

    Mother’s Day and we were sitting at our table more than actual eating. We spent 3 + hours to get through this experience. Drinks were left unfilled and went 30 minutes at a time without being tended to or having food

    Report
26. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service3ambience2

    The Melting Pot is definitely an experience to be had! I took my Mom here for Mothers Day and she found it to be enjoyable. One thing that is important to note is not to come here if you are in a hurry. It took us 3 hours from start to finish, and there were definitely some instances of unnecessary downtime between courses that I didn't find conducive to the level of service that I would expect from such a pricey spot. The ambience also wasn't great. Very minimal decor and attempt in general made by the restaurant to enhance the atmosphere. The main aspect however - the food - was delicious

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27. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Hands down the worst dining experience ever. I get that it takes a while for a fondue place and it’s Mothers Day, but four hours later and still no dessert. Had to track the manager down ourselves and demand to leave. Felt like we were being held hostage. The waiter took 30 minutes to show up in the beginning and it didn’t improve from that point forward. He would literally disappear for 30 mins at a time. I will admit the fondue was good once we finally got it, but that’s literally the only positive. For a place that’s running a prix fixe menu only and for $65 a head I expected great service and great food. It’s so far from the mark, I will never return. Don’t waste your time or money.

    Report
28. LW

    LakiaW

    Orlando

    2 reviews

    1.0

    2 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    I was there over 3 hours waiting for service and food. Terrible and old atmosphere

    Report
29. DH

    DerekH

    Dallas

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food2service1ambience2

    -Reservation was nearly 30 minutes late. -Drinks stayed empty. -Didn’t have enough clean plates for the table. -No napkins - wife had to wipe her hands on her pants. -No knives -Salad came out w no silverware and nearly no dressing. Wife didnt even finish it. -Salad plate was melted and warped. -Waitress disappeared and didn’t come back for a long time. -The pot for the main course stunk like burning food because of all of the stuff on the outside of it. -Waitress said that the meat would be out in 3-5 minutes. 35 minutes later we still didn’t have food. -Bathrooms are out of order. -Waitress brought out the wrong desert and then charged us to bring out the right one. -After two hour of us still not having our food my wife said “I’m sorry I picked this place for mothers day”. Happy mothers day to her. -Took over 3 hours to get and finish our meal. On the positive- Bartenders were awesome! Specifically Emma. After she found out how horrible everything had been she came over and cleared off the table so there would be room for the main course. She brought out the main course and came back and checked on us more time than our actual waitress did all night. Conclusion…. If these were Chilis prices we’d understand, but for $200+ this should have been near perfect for Mother’s Day. It wasn’t.

    Report
30. AS

    AbeerS

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    I made reservations at The Melting Pot in Addison, TX to celebrate Mother’s Day with my mom. The entire experience was wonderful! The staff and managers were incredible, the food was delicious and it was a very fun and unique take on dinner. Our waitress was Ykeema and she was kind and helpful when it came to our dietary restrictions and was constantly checking in to see how the evening was going. Her service was awesome! She made our evening and got our orders exactly how we wanted them. Paul created our cheese fondue and it was excellent. My mom mentioned loving cauliflower (they no longer serve it with the dippers) and he said next time we make a reservation, add it into our notes and they will personally get us some. We’ve never had any restaurant say that before! Miguel brought our entrees and mentioned he manages locations in Texas and California (no surprise, cause he’s great!). He gave us a secret tip on making the mushroom caps super tasty, and let me tell you, they WERE tasty. My mom absolutely loathes mushrooms, but she loved these and even took some of my share! He even got us asparagus to add to our meal, per our request. Overall, the entire evening was a delight. We were there for over 3 hours and didn’t feel rushed at all and thoroughly enjoyed ourselves. We shared the experience with our family and friends and will definitely be returning. My mom was overjoyed and has not stopped speaking of it since. 10/10 - would recommend!

    Report
31. S

    Sandi

    Dallas

    17 reviews

    vip
    5.0

    17 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Everything was fantastic! Can’t wait to come back again!

    Report
32. AJ

    AdamJ

    Dallas

    33 reviews

    vip
    1.0

    33 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    If I could have given 0 stars, I would have! The Melting Pot in Arlington is just delightful and this one is just a dump. They don’t have enough staff. And the staff they have clearly can’t handle the job. We waited for 2 hours and got salads and cheese. We never got to the main course before we finally gave up and left. Keep in mind - this is fondue! You cook it! They have nothing to prepare besides throwing some raw steak on a plate! And yet, they still couldn’t pull it off. Truly, one of the more frustrating meals that I have ever had. As if that’s not bad enough, this place is on top of a really shady 7/11 with some generally terrifying people hanging out around it. Melting Pot just needs to shut it down. This has to be their absolute worst location.

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33. OT

    OpenTable Diner

    Richmond

    3 reviews

    1.0

    3 reviews

    Dined on May 8, 2022

    overall1food4service1ambience3

    3.5 hours & still no dessert, finally just left. Took 45 mins to get a glass of water. My husband had to go to the bar himself to refill the waters. Absolutely HORRIBLE service. Waitress complained non-stop (for 3.5 hrs) about the management & cooks in the back.

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34. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service1ambience1

    We had a reservation at 6:30pm to celebrate our anniversary and a birthday. We were sat in the very back corner next to no one which was great until the poor service started to shine through. Anna/Hannah was our server and I don’t think we’ve ever received worse service. It took 20 minutes to get our drinks after being sat (water & sodas). I then had to get up and go to the bar to get refills myself as she hardly ever checked on us as she was too concerned with the large party in the other room. When she did check on us, she’d quickly forget what we’d say and would never bring us what we’d ask for. We ordered the big night out and it took over an hour just to get our salads and cheese fondue appetizer. We wait another 30 mins, for a total of 1.5 hours, and we still haven’t received our entrees. I go up to the front desk and ask to be tabbed out as we have waited long enough and have other plans in place for the evening. I was then told by the hostess that our entrees still haven’t even been prepared yet.. Our waitress then comes back to our table, and proceeds to charge us $45 for the cheese appetizer, two salads, and a few sodas. Anna/Hannah then said that “we should really plan on going out on the weekdays to have a perfect night out”. Busy weekend or not, this is completely unacceptable. We will not be returning.

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35. J

    Jenny

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on May 7, 2022

    overall3food3service3ambience3

    It was good food but seemed to take quite a bit of time between courses. It was mother's day weekend so we were more understanding with everything!

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36. JK

    JudiK

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service2ambience2

    The food was excellent. The server tried but had too many tables. We were there for 3 hours, because we spent a lot of time waiting .

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37. CM

    ChristopherM

    1 review

    2.0

    1 review

    Dined on May 7, 2022

    overall2food4service1ambience1

    Horrible 50th Birthday Memory. Like so many other restaurants these days, this place is short staffed and overworked staff! Waitress was over tasked with five fondue tables. Several of the melting pots across the restaurant turned into Burning Pots… giving off a nasty stnitch in the restaurant. We subsequently managed our own thermostats and pots to prevent burning. Requested several times for refills on ice tea, water, and sprite. Additional boards were not offered. Total failure on a $500 dinner bill - Poorest Service Imagine. She was trying but overworked. Bathrooms were dirty with Graffiti etched into the stalls from years of neglect and had no paper towels or soap. Walkways are old an worn as well. The stairs leading up to the restaurant will tell you everything you need to know… Black gunk lines the brickwork as you walk stairs.

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38. GH

    GlenH

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on May 7, 2022

    overall3food5service2ambience4

    We were seated in a very secluded corner and promptly forgotten, and had to ask for service three times.

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39. LA

    LATONIAJ

    St. Louis

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    This was my first time going there and it was one of the best dining experiences ever! Jada, our waitress, ROCKED!!!

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40. JP

    JoshP

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food2service5ambience5

    Our waitress was fantastic. Managers were walking around checking in, no complaints on the waitress/management). The cheese and dessert were very good. But the main portion(2 adults and two kids) just wasnt very much for the price you pay. Also the food wasnt great like it has been in the past. Almost tasted like a cheaper cut of meats(chewy and veiny). I did not talk to a manager as it makes my wife uncomfortable. Not that i was mad by any means, just didnt think the price matched the meal.

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