Thomas's

4.5
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254 Reviews
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£26 to £40
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British

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Afternoon Tea
Afternoon Coffee
Hidden away from the hustle and bustle of Regent Street, Thomas’s Café at Burberry offers a relaxed and elegant dining experience that focuses on serving modern British cuisine.
What 254 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.4
service
4.5
ambience
4.2
value
Noise · Quiet
87% of people would recommend it to a friend
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NC
1 review
Dined on November 26, 2019
Overall4food4service4ambience5

Lovely venue and location.
Really tasty coffee and breakfast - and easily adapted to cater for vegan options.
Nice place to come alone and work as some buzz but not too loud or to meet with clients / friends.

JL
London
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

Fantastic brunch. Lovely attentive service. Fryer had broke but staff were honest and made suggestions for alternatives. Lovely lunch.

OT
1 review
Dined on November 19, 2019
Overall5food5service5ambience5

Pretty nice, really like this cozy placr

OT
Chicago
5 reviews
Dined on October 29, 2019
Overall5food5service5ambience5

Very relaxing lunch stayed there over 2 hrs no rushing superb food and great friendly service

OT
Munich
2 reviews
Dined on October 26, 2019
Overall4food4service5ambience3

Very friendly, fast and helpful staff. The food was great and it was worth the price but the ambiance could be improved (maybe with music) because it is really quiet in the restaurant. It has a beautiful location but they could use pillows on the chairs. To summarize we had a great breakfast and there are only small things that could be improved.

AS
1 review
Dined on October 24, 2019
Overall1food5service1ambience5

I was really looking forward to my visit, however I was very dissapointed at the lack of. Service provided , firstly we were not greeted as we entered and having never visited before, I didn’t know there was seating upstairs and had to flag someone down for assistance. Then when our waiter came to our table he asked us which language he would like to address us in and I said English was fine, then when I asked him about the sandwich selection for afternoon tea, I made him aware it would only be vegetarian and fish that would be suitable options, he said to us basically in a nut shell that afternoon tea would not be suitable for us as there aren’t that many options, I said can we not just double up on an veg or fish options you have he said that was fine, I shouldn’t have had to make that suggestion, and I could have decided at that moment to walk out seeing as though I was made to feel there would be nothing suitable for me there. Then my friend said do you serve anything ‘halal’ he said oh no we don’t, and that he himself ate halal meet but didn’t see the big deal with just eating chicken anyway, now even though I wasn’t Personally offended by this I was actually quite annoyed because his personal opinions on my faith and what I choose to consume are not relevant and he is there to cater to my needs and pallet. I am very suprised that with the amount of Arab clientele you receive that Muslim people would be made to feel inadequate. I think this is something that staff need training on, everyone’s level of faith differs if I was a more orthodox Muslim I could have made a serious complaint.

r
Brighton
15 reviews
Dined on October 22, 2019
Overall4food4service4ambience3

Attentive service and an easy menu, only spoilt my the noise level of chairs scraping across the floor. Surely something could be applied to them so they don't make such a cacophony.

OT
London
12 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

As always...Excellent!

OT
London
4 reviews
Dined on October 15, 2019
Overall5food5service5ambience5

Loved the sweet potato falafel

MY
London
1 review
Dined on October 13, 2019
Overall5food4service5ambience5

The service is really good, amazing value for afternoon tea.

OT
New York Area
5 reviews
Dined on October 10, 2019
Overall5food5service5ambience5

Great service and attention to client is a priority. Definitely when I am back to London I will Cosme back to Thomas Café. We have a English Tea Afternoon and it was beyond expected.

J
London
1 review
Dined on September 24, 2019
Overall4food3service5ambience4

The staff was very friendly and attentive. I enjoyed my time there and would like to visit soon again.

AW
Miami
7 reviews
Dined on September 21, 2019
Overall1food1service5ambience2

Oh dear, we had the duck and it was cold, so was the mashed potato and vegetables - it was so awful we had to send it back - the poor server felt awful for us. In the end they didn’t charge us and gave me a lovely birthday cake - we’ll be back for coffee and cake, but not for a meal

GS
London
15 reviews
Dined on September 20, 2019
Overall5food5service5ambience5

A gorgeous, elegant dining-room above the more rustic cafe, bathed in light from large windows.
A good menu from British ingredients included a large, hearty Chicken Salad and generous grilled half lobster.
Delicious sourdough bread was served lightly toasted and service was highly professional and welcoming.

OT
London
12 reviews
Dined on September 17, 2019
Overall5food5service5ambience5

Excellent as always!

s
London
1 review
Dined on September 5, 2019
Overall4food4service4ambience4

Booked a table through OpenTable but they didn't have my reservation on their system, luckily they squeezed me in

OT
New York Area
3 reviews
Dined on August 31, 2019
Overall5food5service5ambience5

Incredible!

OT
London
1 review
Dined on August 20, 2019
Overall5food5service5ambience5

Exellent experience with quality food

SD
London
1 review
Dined on August 20, 2019
Overall1food4service1ambience4

Despite not being full for lunch the maitre d'was unable to seat us upstairs.

OT
London
1 review
Dined on August 13, 2019
Overall4food4service5ambience3

ロブスター美味しかったです!

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J
London
2 reviews
Dined on August 7, 2019
Overall4food3service4ambience3

Good food and service for lunch in London. Tasty but not too much for me. Salmon is fresh not to my expectations.

j
London
81 reviews
Dined on August 4, 2019
Overall5food5service5ambience5

Great cafe for a break from shopping on Regent Street or Bond Street. The staff are unusually knowledgeable about the teas and the selection of cakes is excellent!

EJ
1 review
Dined on August 2, 2019
Overall2food2service2ambience4

We went for afternoon tea for a graduation celebration only to be told they’d run out or afternoon tea. I had spoken to someone there earlier in the day to confirm our reservation, but after we had been seated and waiting 15 minutes for service we were told AT was sold out, but that we could have something from the cake trolley and crumpets as a substitution. This was an inadequate suggestion.
Very disappointed

j
London
81 reviews
Dined on August 2, 2019
Overall5food5service5ambience5

Great place to recuperate from a day shopping on Bond Street. Delicious iced latte with almond milk! The quail eggs with celery salt were the perfect savoury snack and there’s also a great selection of cakes.

OT
1 review
Dined on July 28, 2019
Overall5food4service5ambience5

It’s great.

OT
London
1 review
Dined on July 22, 2019
Overall5food5service5ambience4

Peaceful, professional and a truly lovely meal

OT
1 review
Dined on July 18, 2019
Overall5food5service5ambience5

I'm truly impressed by the kindness of the staffs, and the scone of Afternoon is very good. Excellent!! I really appreciate it.

S
London
1 review
Dined on July 15, 2019
Overall5food4service5ambience5

As always good service - good food and excellent team looking after us - thank you.

M
New York Area
2 reviews
Dined on July 14, 2019
Overall5food5service5ambience4

Came to Thomas’ for their afternoon tea but they were out by the time they took our order. They had 4 left and the two tables next to us who ordered before us took all 4. Our amazing waiter (whose name I wish I had got) helped us still get that afternoon tea experience. He suggested some cakes and traditional scones and crumpets. He did not try to up-sell us on food we did not need. He was super attentive and kind. Would love to go back for the actual tea experience.

KC
Los Angeles
6 reviews
Dined on July 14, 2019
Overall5food5service5ambience5

It was terrific!

T
1 review
Dined on July 12, 2019
Overall3food3service2ambience4

Food was ok. Had to ask for water and for our water. Nice venue though.

LM
London
17 reviews
Dined on June 22, 2019
Overall5food5service5ambience4

Just off Regent Street. Limited menu. Ideal for a light lunch etc. Ideal to spend around an hour at Thomas's over a meal.

Only one bathroom was available on the First Floor.

CY
London
2 reviews
Dined on June 21, 2019
Overall5food5service5ambience5

All perfect welcoming staff, nice ambiance and delicious food and wine - a lovely Friday lunch

MM
London
7 reviews
Dined on June 16, 2019
Overall3food4service2ambience4

We've been Thomas's a few times as we liked the food and calm atmosphere, just a few steps from Regent St. This time we seated upstairs, just as nice as downstairs but the staff seemed to have too much to cover and the service was not as attentive as usual. They were apologetic but I felt they needed some more support.

JS
1 review
Dined on June 16, 2019
Overall5food5service5ambience4

Good quality, decoration, ambiance with the small fire. We went two consecutive days for breakfast, first day we ate bigger plates, second day only coffee and crumpets. All the plates were very good. Cakes look delicious and coffee is really good.

UL
1 review
Dined on June 14, 2019
Overall5food4service5ambience5

アフタヌーンティーで利用しました。スイーツ系はとにかく甘かった!!温かいスコーンは美味しかったです!バーバリーチョコのケーキもあり、写真映えしました。
1番満足したのは、サービス面です。英語をゆっくり話してくれたり、説明し直してくれたり、とても気持ちよく滞在することが出来ました!ありがとうございます!

The deserts are super sweet for us. But scones are warm and delicious!!
I was really glad that your staff were very kind and explained slowly. So I was satisfied a lot.
Thank you so much.

DL
London
1 review
Dined on June 8, 2019
Overall3food2service1ambience3

Only 2 staffs were serving , had to wait 5 mins to be seated.
Cakes were not nice, sandwiches were not fresh.

Scones are standard but the strawberry jam is good.

NL
London
10 reviews
Dined on June 6, 2019
Overall3food3service1ambience5

Half the order that was given to the member of staff, they never actually ordered for us. We then asked for refills for our tea, and the teapot was taken, but just given back to the kitchen. I had to go and ask for the tea again.

The place is nice, but the staff do not seem to be able to cope with very minimal direction or tables to manage.

We wont be back.

LM
1 review
Dined on April 29, 2019
Overall5food4service5ambience5

The atmosphere was very pleasant and quiet enough to have a conversation. The decor was beautiful. The waitress was very good. The main course( sea bass) was very good. There could have been some lighter deserts. But over all a very good lunch was had by all.

KS
Bristol
1 review
Dined on April 27, 2019
Overall5food4service5ambience5

Amazing service, good food, and incredible place. Love everything.